Experience Africa's Best: Pembury Tours Voted No.1 by Independent Client Reviews
Pembury Tours has always been enormously proud of our 100% 5-star review record. Now we have been voted THE No.1 African Specialist tour company by independent client reviews – and we couldn’t be prouder!
Posted on Tripadvisor
jebett4 days agoVerified
Trip of a lifetime This is our second time using Pembury Tours and Tammy was our travel advisor once again . She is so wonderful to work with and I have reccomended her to friends. This trip was to Kenya and Tanzania. She could not have helped us pick better camps. The best thing was she arranged to have Naked Travel Adventures in Kenya, arrange all our transportation and transfers. Mary in Tanzania immigration was great. Our favorite camp was Sayari in Tanzania. Tanzania is heaven. Take a trip with Tammy and it will change your life.Posted on Tripadvisor
Paradise878575 days agoBrilliant Wine Tour Brilliant Wine Tour 5/5 Having used Pembury Tours to organise a road trip and safari several years ago we reached out to Kerry Ryrie at Pembury to pull together an itinerary for a tour of Capetown, Hermanus and Franschoek/ Cape Winelands for our group of 4. As we’d be visiting a good number of vineyards along the way we asked Kerry if she’d be able to arrange private transport for us to avoid car rental and driving. Kerry put together an excellent 12 day itinerary with superb accommodation on each leg. The Winchester Boutique Hotel in Sea Point, Capetown; Harbour House, Hermanus and the Last Word in Franschoek. All first class! Kerry organised Rene Giliomee from Paradise Touring to be our dedicated driver for the whole trip. She did an amazing job of not only transferring us between locations but also organising some excellent day tours and several vineyard tours and tastings. All arrangements were handled expertly. All in all, an excellent trip and all thanks to Kerry and Rene for making it all happen. Pembury will be our first port of call in the future.Posted on Tripadvisor
Nikki S11 days agoUnforgettable Southern Africa Adventure We just got back from an incredible trip through Southern Africa covering Chobe, Sabi Sands, and Victoria Falls. The route was fantastic. Seeing the huge elephant herds in Chobe, getting up close with big cats in Sabi Sands, and taking in Victoria Falls was the perfect mix. All of our places to stay were top-notch—we had a great mix of comfortable guest houses, nice hotels, and a truly unforgettable luxury lodge in Sabi Sands. Crossing borders between countries can sometimes be a headache, but every single transfer was smooth, punctual, and easy. A massive thank you to Kerry at Pembury Tours for building this itinerary with us. She was brilliant to work with, super responsive, and made the whole planning process totally stress-free. If you’re thinking about heading to Southern Africa, definitely reach out to Kerry and the Pembury team!Posted on Tripadvisor
Beth C13 days agoKerry Ririe - the secret ingredient in making your trip to Africa outstanding, in every way We cannot recommend Kerry Ririe at Pembury Tours highly enough. Her incredible knowledge, experience and genuine passion for Africa have transformed our trips into unforgettable adventures. We never thought our African experiences could get any better — but somehow, they do! From Namibia to Kruger, flying over Victoria Falls, swimming to the edge of the falls at Devil’s Pool, and experiencing the incredible rapids of the Zambezi, every journey has been packed with extraordinary moments. Our mega trip to Kruger, Botswana, Okavango Delta and Zimbabwe this years was the trip that dreams are made of. What makes Kerry so special is her first-hand knowledge, thoughtful advice and ability to understand exactly what we like and enjoy — sometimes even before we know it ourselves! She listens, pays attention to the smallest details and somehow manages to create experiences that feel completely tailored to us. Kerry’s support throughout and during our travels gives us enormous confidence. We know that we are in safe hands, and that every part of our trip has been carefully considered to make it as memorable and enjoyable as possible. Africa is clearly a passion for Kerry, and that passion shines through in everything she does. We are already looking forward to our next adventure with her — because with Kerry, we know that somehow, it will be even better than the last! She truly is amazing and so much fun to work with. Everyone should have a Kerry in their lives when planning a trip to Africa.Posted on Tripadvisor
Ronald J16 days agoSouth Africa Bucket List When researching for this tour I was impressed with a couple of reviews that stated that all the pickups and flights worked well. It proved exactly the same for my wife and I. We went to - Cape Town, 4 days - Victoria Falls 4 days - Nkorho Lodge 4 days. Perfect length for us oldies. Hotels, guides and transport were all beyond expectations. We even had fantastic weather all the time! We saw all the animals at Nkorho reserve and Ruan and Rifos were a fantastic knowledgeable guide and tracker team. Kerry was our agent and kept us well informed with sage advice and guidance. The Pembury portal was fantastic and easy to use. We can't recommend Pembury Tours highly enough. Ron & Felicity SydneyPosted on Tripadvisor
Curiosity68765316 days agoGreat Trip By a Great Planner! Our trip to South Africa in May was absolutely wonderful, and so much of that came down to the guidance and care we received from Kerry Ririe at Pembury Tours. Every detail felt thought through, and we always felt looked after, from the planning stages right through the trip itself. One moment that really stood out: one of our lodgings left a tipping guide that seemed unusually high. We reached out to Kerry for a second opinion and got clear, honest guidance that helped us tip appropriately — not too much, not too little. That kind of responsiveness made a real difference. Every stop on our itinerary was terrific, from Cape Town all the way to Sabi Sands. The only minor hiccup was the food at the first lodge we stayed at after the river cruise — dinner leaned a bit too hard into "exotic" options and felt overdone. Breakfast, on the other hand, was delicious, so it balanced out nicely. Overall, this was a beautifully organized trip with genuine care behind every recommendation. I'd recommend Kerry and Pembury Tours without hesitation to anyone planning a trip to South Africa!Posted on Tripadvisor
shawn W17 days agoGreat Choice for Southern Africa Expertise! This is the second time I used Pembury for travel to Southern Africa, and once gain I was delighted. Kerry Ririe was our consultant and she is a delight to work with. This was a milestone birthday trip with me and several extended family members, and every one of us were thrilled with all aspects: lodging, transport, tours… all went without a hitch. I like that Pembury is based in South Africa, so it’s clear they know the camps/hotels and are giving true on-the-ground intelligence. Our trip was Cape Town-Timbavati-Sabi Sands-Victoria Falls. A fabulous itineraryPosted on Tripadvisor
Jenny S24 days agoExcellent Safari & SA Holiday! This is our first safari & South Africa trip and we were skeptical to book tour via online agency initially… but upon interacting with our tour consultant, Melanie, via multiple emails, her prompt responses and helpful information gave us all the assurance we needed. We’re really pleased with Melanie’s service and support over our 13D12N holiday, every detail was thought through and hotel, restaurant recommendations were all very excellent. We’d the most amazing time in Kruger National Park, Victoria Fall and Cape Town. We did have a small hiccup with a local guide in Cape Town, but Melanie was quick to respond and resolve the issue efficiently. We’re truly thankful to have her as our tour consultant, she has made a real difference and dispelled the stress and anxiety tourists may have in traveling to SA. We give Pembury & Melanie’s services 5-star and will not hesitate to recommend friends to travel with them.Posted on Tripadvisor
Bruce A38 days agoVerified
We loved our trip to Africa Overall our trip arranged by Heidi was terrific. We travelled from Cape Town to the Serengeti. All of our accommodations were great except for our stay in Arusha and Victoria Falls. The Illala Lodge in Victoria Falls was convenient for walking to the falls, but we learned that it was not hard to stay in a more remote spot and shuttle to the falls. The Illala was noisy due to local nightclubs. The sister lodge to Illala named Palm River would have been perfect. The Sheraton in Arusha was not good. You don’t feel comfortable leaving the premises. We learned there are places outside the city that are more guest friendly. Stays in Cape Town, Franschhoek, Sabi Sands and the Serengeti were fantastic. Our trip in total was great and look forward to doing it again.Posted on Tripadvisor
Ben S67 days agoTrip of a lifetime We had a wonderful experience and trip arranged by Tammy at Pembury Tours. She was always very prompt with responses regarding concerns or changes to our itinerary. We were provided with excellent and detailed documentation of every step of our tour, both online and printed. The guided tours that were arranged for us were excellent, both in Victoria Falls and Cape Town. All of our transfers and flights between locations within Africa were punctual and hassle-free. Our itinerary was as follows: 2 nights in Johannesburg - Da Vinci Suites 4 nights in Dulini Lodge in Sabi Sands (near Kruger) - first class lodging with excellent game drives. 1 night in White River (stop over) 2 nights Victoria Falls - Victoria Falls Hotel 3 nights Ngoma Lodge in Chobe - fabulous lodge 2 nights Shinde Lodge in Okavango Delta - a little more rustic but still very nice with great service 3 nights Cape Town - Radisson Blu near V&A WaterfrontPosted on TripadvisorDr Michael E75 days agoAn Unforgettable African Journey We Have just returned from a month long trip which Kerry Ririe from Pembury Tours arranged for our family of 3. Kerry has already sent us on remarkable vacations to South Africa, Botswana and even Zimbabwe. This time Kerry organized another trip of a lifetime with a Self drive through Namibia, stops in South Africa and concluding at the Beaches in Mozambique. Kerry's careful attention to detail and meticulous planning resulted in a fabulous custom itinerary. The many flights, the luxury lodges, the numerous transfers, and even the activities, including the safaris, were flawless. Kerry has been always extremely patient to all my requests and questions which she continually answered very quickly. In fact Kerry was even available throughout our trip. Very minor glitches were immediately and easily resolved by Kerry! Kerry's advice and recommendations and attention to details, were outstanding. Finally Kerry included The Travel Portal and even a paper copy of our itinerary - both very helpful. Of course I highly recommend Kerry and Pembury Tours. Thank you Kerry and already looking forward to our next trip planned by you! MichaelPosted on Tripadvisor
Xiaomei W85 days agoExcellent Agent Makes Excellent Trip! Our travel agent, Anya, made this an absolutely wonderful trip. From the very beginning, she put a great deal of thought into planning our itinerary, and we couldn't have been happier with how everything turned out. Every destination matched her descriptions remarkably well. The information she provided was accurate and detailed, so we knew exactly what to expect at each stop. Thanks to her careful planning, we truly had an amazing experience. To be honest, we did have some concerns at first. We booked our trip very early—about seven or eight months in advance. During that time, Anya was away several times, either on personal vacations or work trips. There seemed no back up person in her absence. However, once our trip began, Anya was on top of everything every single minute. We encountered several unexpected challenges along the way. Flight delays caused us to miss a connection, so we had to rebook flights, adjust our itinerary. Throughout it all, Anya remained calm, responsive, and incredibly efficient. She immediately took care of every issue and continuously followed up with us during the trip, including helping us find last-minute accommodations, rearrange transportation, deal with lost luggage. She is truly an outstanding travel agent. Even after our trip ended, she continued to provide exceptional support by helping us gather the necessary documents and assisting with our travel insurance claim. Her dedication and professionalism went far beyond our expectations, and we highly recommend her to anyone looking for a reliable and caring travel advisor.Posted on Tripadvisor
kjj87 days agoLeopards galore Excellent service from beginning to end !! We so enjoyed our safari at Nkorho and Arathusa lodges. Our guides were amazing fonts of knowledge and fun especially Ruan at Nkorho At Nkorho there is also a lovely swimming pool with an amazing view and thankfully a well equipped gym as the food is amazing ! Thankyou to Melanie for all your kind consideration in organising such a lovely trip, your personalised itinerary with its beautiful photography was much appreciated too.Posted on TripadvisorAnne G107 days agoPerfection I decided to use Pembury Tours to book our trip to Africa as I thought it would be good to use a local agent rather than booking a group tour from Australia. We are so glad that we did. Everything went smoothly. Every transfer perfect. Even getting through customs in Zimbabwe went perfectly. We had the most amazing African adventure and I owe it all to Tammy at Pembury Tours. Her planning was impeccable. Tammy also worked within our limited budget and nothing was a trouble. Tammy’s responses and many emails were prompt and meant we felt comfortable using an agent so far away. I cannot recommend this company high enough.
Owner's reply
Thank you for such a lovely review, Anne! I'm so glad we were able to make sure your trip to Africa went smoothly, it can be daunting to plan such a big trip from the other side of the world. Tammy is an absolute superstar isnt she? We're very proud of our tour consultants' passion and planning.We plan tours throughout Africa so I hope that if you have any friends or family planning a visit, or if you want to see more of Africa, that you will use Pembury Tours again!Posted on Tripadvisor
Shivraman G133 days agoGreat itinerary, perfect execution and timely communication I was traveling to South Africa for work, and was looking to extend the trip to do safari in Kruger National Park. I had never been to Africa before, and had no idea what to expect. Tammy Harding from Pembury created an itinerary that included lodging in two different private reserves in Greater Kruger National Park. The choice of the two private reserves was ideal, which I could appreciate only after the completion of our trip as this was my first visit to the African continent. All the arrangements were fantastic (airport pickups, lodgings), and communication prompt and timely. Tammy's guidance on local weather conditions at the time of our visit, necessary vaccination (none for our case as our travel was restricted to South Africa) and corresponding packing list was spot on. Thanks, and for my next trip with family, i will definitely go to the team at Pembury.
Owner's reply
Many thanks for writing this review. I am so glad that Tammy was able to help you extend your work trip with a Kruger safari. And I am so glad that you will be bringing your family on your next trip! We look forward to hearing from you then :)Posted on Tripadvisor
Sam P134 days agoHoliday of a lifetime. We have just returned to Western Australia after a fantastic 19 day tour of Zambia, Botswana and S Africa organised buy Tammy of Pembury Tours. All we booked was the Qantas return flights and Pembury did the rest. It was the best holiday we have ever had. It was a pleasure dealing with Tammy and Pembury Tours and we highly recommend them to anyone considering a holiday in Africa
Owner's reply
Thanks for writing this review, Sam! Another five-star review for Tammy. That's wonderful!Posted on Tripadvisor
Roam10728704739139 days agoBeyond words This was the trip of a lifetime and Gail with Pembury Tours didn’t miss a single detail. We had so many amazing experiences but she also had just the perfect amount of down time to relax and enjoy the beautiful scenery. We had the best guides and our accommodations were spectacular. Every thing about this trip way exceeded our expectations and I believe that is because of the time and attention to detail that Gail gave in meeting our request. I would recommend this trip to anyone and make sure you let Gail help you plan it.
Owner's reply
So glad you had a trip of a lifetime and that Gail's attention to detail ensured you had a wonderful time! Many thanks for the review.Posted on Tripadvisor
Vicu143 days agoThe Perfect Vacation to South Africa Gail with Pembury Tours was the perfect travel agent for our first trip to South Africa. Our accommodations in Sabi Sands were perfect as well as our other 3 locations. Even making a last-minute change on our last location due to weather conditions. The 3 domestic flights that she arranged with private transportation made our trip so easy. Our private tours were with professional individuals that truly loved their jobs.
Owner's reply
Many thanks for taking the time to write a Tripadvisor review of Gail's services. I'm pleased everything went so well and that you had a good time.Posted on Tripadvisor
Bubblesmiller146 days agoThank you again Anya Anya from Pembury Tours planned a perfect 9 day trip to Botswana ( Delta) and Zambia for my wife and I with the perfect mix of 3 luxury lodges that complimented each other nicely. Land based lodge followed by a water/ island lodge and wrapped up with the fantastic Mukwa River lodge right on the mighty Zambezi river bank. The trip all went to plan with the organised assistance at the various airports certainly appreciated. Her communication was always timely and clear in the lead up and we would certainly recommend her and her organisation to others.Posted on Tripadvisor
Darcy415149 days agoPerfect in Every Way Perfect in Every Way! 5/5 Anya, at Pembery Tours, planned a three week holiday in South Africa. From our initial contact, Anya listened carefully to our desires and dreams for this once-in-lifetime tour. Since we had never visited SA or done a safari before, we had a ton of questions and were quite daunted by the process. Anya’s experience touring herself, as well as years of planning for others, cut through the confusion easily and we were soon presented with some amazing tour options. And these weren’t cookie cutter tours, but ones that included some less common options, especially Swartland, a newer and less visited wine region that my husband had been reading about. Anya reached out to wineries that don’t often accept visitors and other desired experiences, such as a visit with some specialized nonprofits in Cape Town - every request we made was met with a helpful and enthusiastic response. We loved EVERYTHING about our trip and, upon reflection since we have been home, would not change a thing. The itinerary, the two safaris, the hotels, the flights, the restaurant recommendations…. all top-notch. I could go on and on… A final comment - Pembery works with great partners. Our many drivers and guides were so knowledgeable, helpful, kind, and fun. We learned so much from each of them and and they made each day memorable and rich. We left SA considering them as friends. If you are like us, wanting a memorable experience but confused about how to make it happen, or even if you have done this before but want some expert advice, contact Anya. Anya and Pembery tours are the Gold Standard of African travel!Posted on Tripadvisorbusby22151 days agoA great trip arranged by Tammy from Pembury Tours We have just returned from a terrific two week trip to South Africa arranged for us by Tammy from Pembury Tours. During the planning process Tammy was extremely patient and helpful in responding to our numerous questions and giving advice on where to stay and what to do. From arriving in Cape Town, taking the garden route to Knysna, St Francis Bay, Pemba game reserve and flying back to Franschhoek. Everything went like clockwork and was as promised. Tammy remained extremely helpful all through our trip and seemed genuinely interested in how things were going. We never felt like we were just another customer. Tammy even arranged a doctor’s appointment for my wife immediately we asked for some advice. The travel portal was a great asset for everything to do with the trip and we used it virtually every day. Pembury had also arranged for a paper copy of everything to be given to us by our transfer driver when we arrived in Cape Town. I wouldn’t hesitate to recommend Tammy and Pembury Tours if you were thinking of a South Africa trip.Posted on Tripadvisor
Simon G171 days agoExcellent tour operator delivering seamless, stress-free travel We had an absolutely brilliant trip to South Africa, and I can’t recommend (Tammy from) Pembury Tours highly enough. From the very beginning, the advice and planning were outstanding and the entire holiday was put together seamlessly - from flights, to hotels, to the hire car and everything in between. The whole experience from the safari to the drive along the beautiful Garden Route was unforgettable. Every hotel we stayed in was unique, welcoming, and exceptional. It honestly felt like each stop could have been a destination in itself. Throughout the trip everything ran smoothly and all the information provided beforehand made things incredibly easy for us. A real highlight was the Travel Portal which beautifully documented every part of the trip. It contained everything we needed in one place, along with a wealth of useful information about South Africa - from safety advice, to tipping guidance, and suggestions for activities and attractions. What really stood out was how stress-free the entire experience was. All the hard work had clearly been taken care of, which meant we could simply relax and enjoy every moment. It was a truly memorable trip from start to finish, and we would not hesitate to recommend them.Posted on Tripadvisor
Liandri C187 days agoAn unforgettable African travel experiences with exceptional attention to detail. Our honeymoon, planned by Gail and Pembury Tours, was nothing short of extraordinary. From start to finish, every detail was perfectly curated, allowing us to fully relax and soak in every magical moment. We had the absolute privilege of experiencing the breathtaking Okavango Delta in Botswana, followed by the awe-inspiring Victoria Falls in both Zambia and Zimbabwe. Each destination was unique and unforgettable, and the seamless transitions between locations made the entire journey stress-free and enjoyable. Gail truly went above and beyond in every aspect of the planning. Her attention to detail, care, and dedication ensured that our honeymoon exceeded all expectations. It was clear that she put so much thought into creating a once in a lifetime experience for us. We cannot recommend Gail and Pembury Tours enough. If you are looking for a perfectly planned, unforgettable travel experience, they are the team to trust. We will most definitely be using them again in the future!Posted on Tripadvisor
Vicki C S238 days agoThe absolute best service Susan was recommended to us by a friend of a friend, and I am *so* grateful she was! We were planning a trip to South Africa, and were overwhelmed by choices and really unsure how to choose between them. Susan gave us excellent advice and made some superb recommendations, from which we picked Umlani Bush Camp from the Timbavati reserve. Susan took care of all the arrangements, and sent us a super useful itinerary and travel guide, which we relied upon heavily throughout our South African adventure. She also helped us find a hotel in Johannesburg and gave us really good advice about building our itinerary there.We had the most magical four nights at Umlani. It was everything Susan had said, and more. And she was available on email and WhatsApp throughout the period leading up to our stay and during it. We were confident that we were well informed, well supported and enthusiastically cared for. Susan helped us build a really special holiday, the memories of which will last a lifetime.I would not hesitate to recommend Susan to anyone wanting to book a safari - or indeed any element of a holiday in South Africa.Posted on Tripadvisor
Pablo244 days agoSouth Africa We are grateful to Anya and her Pembury team for planning our fantastic South African Tour. We miss South Africa already. All of the arrangements Anya made for the tour were spot on from the greetings and transfers from the airports, the hotels, tours and activities. Every aspect progressed smoothly in a professional, friendly and timely matter. Anya took our requests seriously including the pace of the trip, the choice and location of the hotels and the activities. The restaurants and hotels were genuinely happy to share our anniversary with us which made the visits even more special. We have a better understanding of the beauty of South Africa, its people, its animal treasures and especially its food as we tried lots and lots of food. The safari at Seti exceeded our expectations as we saw the big 5. Planned activities at Victoria Falls, Sabi Sabi, Cape Town and Franschhoek were all memorable and highly enjoyed. We cannot recommend Anya and Pembury Tours enough.Posted on Tripadvisor
Linda B258 days agoOur driver Monga We had a private transfer from Port Elizabeth airport to Pumba Game Reserve. Our driver Monga was the nicest man ever, he was polite, attentive and very helpful. His car was sparkling clean and comfortable and he drove us to Pumba and back to Port Elizabeth airport with great care. Great service from Monga, thank you.Posted on Tripadvisor
Shan V261 days agoAmazing South African Experience Kerry was so helpful throughout our entire planning process and when we were on our vacation. I cannot say enough about her professionalism and her response times. We revised our trip several times. My husband loves to travel in style, she booked us at amazing hotels and on fabulous safari’s. I have been recommending her to everyone!Posted on Tripadvisor
Howie G308 days agoAMAZING!! trip to Southern Africa organized by Kerry Ririe of Pembury Tours Our visit to southern Africa was, in a word, AMAZING. Thank you so much Kerry for working with us to design a fabulous custom itinerary. Travelling between 7 different locations in 4 countries in a 3 week trip we're sure was a logistical challenge. We could appreciate the complexities of arranging all the local flights, road transfers, personal guide excursions, border crossings, site-seeing activities, safari destinations, the river cruise and fabulous accommodations everywhere. You did an amazing job coordinating every step of our journey as everything went unbelievably smoothly. We were so fortunate to be introduced to Pembury tours, and Kerry, your personal efforts putting the trip together with us were exceptional. Having no experience organizing a trip to a continent we knew nothing about, we appreciated the dialogue we had with you exploring the many options available. You clearly listened well to what we wanted from the trip and you made very good recommendations that enhanced our experience. Thank you!!Posted on Tripadvisor
Maps41493732947310 days agoPembury Tours shows you Africa with a personalized touch! Pembury travel never disappoints. Great staff — kudos to Susan for her attention to every detail and excellent suggestions for a great tour of the Eastern and Western Cape. My sister and I have bee going to Africa for over twenty years and Pembury Tours is the only way to go! The lodges are incredible and under the radar. Small, intimate, and each with a unique wildlife experience. Susan has sent us on remarkable tours of South Africa, Kenya, Tanzania, Zambia, and Malawi. We’re looking forward to our next trip.If you want a personal, seamless trip the Africa, this is the way to do it.Posted on Tripadvisor
Odette H314 days agoGreat experience!! We had the most wonderful trip organized by Susan from Pembury tours this last October. It was our first time visiting South Africa, Botswana and Vic Falls and I must say the trip was flawless! Amazing scenery in the Okavango Delta, beautiful set up in Chobe with a completely different environment and habitat and an ending in Vic falls. Everything was super well organized, well catered and balanced.Susan was absolutely amazing, responsive and attentive to all the details. Always available for questions despite last minute changes from our part. Looking forward to planning another trip with this amazing company. We traveled without worry which is essential to relax and enjoy the settings. Thank you for an wonderful experience!Posted on Tripadvisor
Keita U315 days agoKruger NP Visit Nov’25 Anya was very knowledgeable, thoughtful, and communicative making my first trip to S.African Game Reserve super easy. My group had once in a lifetime experience thanks to her ! Highly recommend her!Posted on Tripadvisor
Navigator13779621245320 days agoUnforgettable first safari Unreal first Safari experience. Susan went above and beyond with her service. Will definitely be using Pembury tours in the future.Posted on Tripadvisor
perrymans731330 days agoA Flawlessly Organised Trip to Kenya At very short notice, Susan at Pembury Tours organised us the most amazing family holiday in Kenya. We were flying in from all over the world, but that was no issue for Susan - she seamlessly arranged us airport transfers, day trips in Nairobi and the ultimate which was a 5 day excursion to the Masai Mara. The service and communication before and every day during the holiday was faultless. This is our second African adventure done through Pembury tours and we are already planning our third.Posted on Tripadvisor
JaneandSimon2014330 days agoExciting, seamless, awe-inspiring Serendipity led me to Kerry from Pembury Tours while planning a mother–daughter trip from Australia—and I’m so grateful for that chance connection! From the very beginning, Kerry was amazing. She really listened to what we wanted, was super responsive to all our questions and ideas, and somehow turned our wishlist into the trip of a lifetime.Our adventure took us through Cape Town, Timbavati Game Reserve, Victoria Falls, Chobe National Park in Botswana, Lake Malawi, and Liwonde National Park in Malawi. The itinerary flowed perfectly, the places we stayed were all fantastic, and every transfer went off without a hitch thanks to Kerry’s meticulous planning and attention to detail.There were also a few lovely little surprises along the way — I won’t give them away so others can enjoy discovering them too. We loved every second of our adventure and couldn’t be happier with how it all turned out. I wouldn’t hesitate for a moment to recommend Kerry to anyone planning a safari or holiday in Southern Africa.Posted on Tripadvisor
Connie E340 days agoA Seamless Experience Combining Unique Experiences and Wonderful Guides We had a fantastic tour of South Africa, Zimbabwe, Botswana, and Zambia planned by Melanie from Pembury tours. Coming from the USA, it takes a lot of time to get to the continent; so, we wanted to spend time doing a variety of things. Melanie, though countless emails with my never-ending questions, helped us a plan a 16-day trip which not only afforded us rare animal sightings, but provided unique opportunities to meet some of the kindest, most intelligent locals along the way.Each day we were picked up by car or van and whisked away on an adventure by an expert guide. We toured Cape Town with a retired lawyer who knew Desmond Tutu and Nelson Mandela. We hiked atop Table Mountain and toured Kirstenbosch National Botanical Gardens with a local guide who climbs and hikes around the world. We watched a female Southern Right Whale and her calf play next to our boat for 45 minutes. We saw endangered Cape Penguins up close.In Sabi Sands, we saw the Big Five more than twice with Roy, who is a third generation guide, and we have some fantastic photos and stories to share with our friends and family. I have to admit, we originally thought we might just book a cabin in Kruger itself to save money. Now I understand why it's important that the private reserves in Sabi Sands allow the drivers to go off road to get closer to the animals. The drivers and trackers were amazing. We were so close to wild dogs and hyenas tearing their kills from limb to limb. Yet, we felt safe and well cared for. It was unbelievable seeing animals in the wild. We had many sighting of animals with their young and had fantastic meals at the lodge. Melanie even arranged for the lodge to celebrate my husband's birthday with cake and champagne at sunset out on safari.In Zimbabwe, we joined small group tours and bonded with people from all over the world. We saw five endangered black rhinos, swam in Devil's Pool atop Victoria Falls on Livingston Island, and loved our day trip to Chobe National Park in Botswana among other things. Going through customs from country to country was a breeze as Melanie made sure we had purchased the correct VISA's in advance and our transfer drivers and guides were so professional. Melanie was just a phone call or WhatsApp message away, but our complicated trip ran like clockwork. We can not thank Melanie and Pembury Tours enough for organizing a trip that was perfect for us.Posted on Tripadvisor
Sandy C344 days agoAmazing African experience I don’t have enough comment space to share all the ways in which Anya Jarvis at Pembury Tours made our recent trip 2 week to Africa in September 2025 completely seamless, stress free and absolutely over the top. Communication was always clear and timely. Our group consisted of eight adults ages 53-87 and she skillfully planned an itinerary that was great for all ages and abilities with opportunities for individualizing any free time for additional exploration. We started in South Africa, flew to Zimbabwe then off to Botswana for both bush and delta safari experiences. Airport attendants, drivers, accommodations and reservations (including a very last minute added hotel reservation and change in pick up plans due to a cancelled flight) were top notch. Her attention to detail and planning allowed us all to enjoy every moment instead of worrying about plans, transportation, etc. Would highly recommend and if I am fortunate enough to return to Africa will definitely be reaching out to Anya at Pembury Tours.Posted on Tripadvisor
Mobile293883351 days agoPerfect Southern Africa Trip Melanie with Pembury Tours created a perfect, seamless 16-night itinerary for our Southern Africa trip. We were impressed with every hotel, camp, boat, and guide she chose for Cape Town, the Okavango Delta in Botswana, the Chobe River in Namibia, Victoria Falls in Zimbabwe, and Johannesburg. When we go back to Africa we will definitely have Melanie design the trip!Posted on Tripadvisor
Voyage46285498232355 days agoVacation of a Lifetime! We used Kerry Ririe and the Pembury Tours team to book a wonderful trip to Africa this summer (2025). We were a group of two families (4 adults and 5 kids with age range of 8-16) and Kerry made our experience flow seamlessly. She researched and accommodated all of our requests, some of which came in while in transit and during our adventure. It was extremely comforting to have everything organized for us so that we knew that we had pick ups and transfers, guides to take us wherever we wanted and accommodation that was family friendly but also delivering the perfect safari/bush lodge style that we were hoping. Our travels took us into South Africa, Botswana, Zimbabwe and Zambia and I cant think of a thing that we didn't do that was on the 'wish list' but due to Pembury's delivery of our perfect summer holiday - we ALL cannot wait to return to Africa.Posted on Tripadvisor
TracyAP358 days agoExcellent Service and Extraordinary Adventure Coming back to Pembury Tours [Tammy H] to help plan our second African safari (S Africa 11 years ago; Kenya this trip) was the best decision! I shared places I was curious about, which she then turned into an elevated itinerary and travel experience with terrific suggestions, too. Camps were held for us while we decided and settled upon the most expansive 10-day adventure we could fit in! 25th wedding anniversary surprises were awaiting us at every turn, and each were heartwarming and kind gestures. Good and Kenyan hospitality was amazing. Guided airport pick up and check-in was worth gold. Pre, during and post holiday communication was excellent!!! Their app was so helpful/the documents were top-notch, too. A local company helped with city guides and one camp transfer, which was great … I strongly recommend air travel vs ground transfer where possible as one drive between camps was too long. What a dream trip we experienced… thank you! Looking forward to our next safari with you!Posted on Tripadvisor
Tourist39042907201362 days agoThe best trip to Africa We spent two amazing weeks in Africa. We visited South Africa (Sabi Sand, Cape Town), Victoria Falls and Botswana (Chobe, Okavango). This was our fourth time in Africa, but this was our most amazing trip so far.All thanks to Pembury tours, specifically Gail Davis. When choosing an agency, we approached several from Africa, but from the beginning the communication with Gail was at a high level. She was able to match our requirements to the places we wanted to see. She proposed an optimal itinerary, which we implemented without any problems. We also communicated with each other during the trip without unnecessary delay. We always received answers in a timely manner. The trip was fantastically prepared, so I can't even mention any potential problems. Everything worked perfectly. Thank you again Gail. I will look forward to our next trips to Africa.Posted on Tripadvisor
Roving17170354359368 days agoPembury Tours is the best! We can't thank Pembury tours enough for putting together such an incredible trip for us to Kruger Park from the US. Anya was amazing and I would ask for her by name. She guided us through the process and her recommendations were all 5 star. We were met at the gate and whisked though customs before meeting the driver. From the on, every step of the way was covered. No issues with transfers or lodging and the lodges/safaris they picked out for us were top notch. We will use them again in the future!Posted on TripadvisorViji P371 days agoSafari Planning at its Finest We recently returned from a wonderful safari in Botswana (Chobe, Savute, Moremi) arranged by Kerry at Pembury Tours, and the whole experience could not have been better. Kerry handled everything with care and attention to detail, from flights and transfers to lodges and guiding. We needed family tents with single occupancy, which isn’t always easy to arrange, but she found the perfect solution for us.The safari itself was a joy — beautiful lodges, excellent food, and truly outstanding guides who made every game drive exciting and memorable. Every part of the trip ran smoothly, and it was exactly the right balance of comfort and adventure.This was not my first time working with Kerry, and she has been consistently excellent over several safaris. She knows the destinations and lodges so well, always listens to what we want, and goes out of her way to make the experience special. I would not hesitate to recommend Kerry and Pembury Tours to anyone planning an African safari.Posted on Tripadvisor
Alison L377 days agoHoneymoon bucket list trip in South Africa My husband and I just got back from our amazing honeymoon trip in South Africa. It was incredible, from the safari and garden route to Cape Town. We had the best time. We had lots of support from Tammy Harding at Pembury tours, I believe part of the reason the trip was so good, is because it was so well organised. She was very patient with any changes or requests from us ahead of the trip and super responsive with us before and during our trip. All of the tours and activities went smoothly and we had a great time, we couldn’t fault the operators at all. We particularly liked the itinerary app and all the printed docs on our arrival to make it easy for us to track our fully packed schedule for the 2 weeks. If I could plan every trip like that I would! We also appreciated the little things such as having meet and greet on our arrival and little notes for operators so they knew it was our honeymoon. Those little touches made us feel like VIPs. I would 100% recommend Tammy and Pembury to anyone looking for an authentic experience in this beautiful country. Thanks so much, Ali & Conor.Posted on Tripadvisor
Lucia G378 days agoKerry Ririe was amazing with us!! She was so kind, patient and organized everything perfectly. Everything was perfectly planned – from the seamless transportation to the amazing experiences along the way.Arathusa was absolutely unforgettable, and we truly enjoyed every moment there. Also, our guide in Cape Town was fantastic – knowledgeable, friendly, and took us everywhere we wanted to go.We’re really grateful for all the effort you put into making this such a special and smooth experience.We’re already thinking about our next adventure, and we’ll definitely be reaching out to you when the time comes!Posted on Tripadvisor
Mobile822452383 days agoMagical! Kerry Ririe from Pembury Tours is the quintessential travel agent! This is our 2nd trip to Africa with her and although you would expect nothing to match the 1st trip's magic, this one was actually even better. Traveling through Africa involves a great amount of planning , especially going from place to place. As previously, Kerry had every detail covered. Every accommodation was stunning and all with with absolute 1st class service. Transportation from destination to destination was always on time (early more often) with extremely polite and knowledgeable drivers. Airport transfers and all the required arrangements were completely in order. Her recommended resteraunts were always better than expected. This is because she actually "listens" to the traveler and uses what she learned from paying close attention, to plan the perfect trip. My wife & I are well traveled and I can , without hesitation , highly recommend Kerry for planning a dream vacation.Posted on Tripadvisor
epage1515383 days agoHighly recommend Pembury Melanie at Pembury did an excellent job planning our trip to Victoria Falls in Zimbabwe and Sabi Sands in Kruger National Park. She created a detailed itinerary based on our preferences and arranged all of the tours, accommodations, and transit. She was responsive and was a great source of information about the area. The lodges she recommended in Zimbabwe and South Africa exceeded our expectations. Our trip was significantly more relaxing and very likely better quality than it would have been if we had planned it all ourselves.Posted on Tripadvisor
Brady1919384 days agoUnbelievable Safari & Victoria Falls experience! Wow! Tammy put together an epic week long safari across Zimbabwe, Zambia, Namibia & Botswana to explore the unreal Victoria Fallson both sides, then cruise the Nambian delta and immersed in wildlife from the first second and then finish up at the most amazing Ngoma Safarill odge, which was 5* in every single category! As you can imagine, the number of transfers and customs/immigration crossings was a lot, but it was a breeze, because Tammy had every single transfer upon transfer set up for us and it was seamless! All we had to do was show up with our bags and then the rest was taken care of. It was an adventure of a lifetime, and so happy I came across Tammy and Pembry Tours. We gave her a rough idea of what we definitely wanted, to see all four border countries, and then time we'd like in each one and she took it from there. Working with Tammy was as seamless as the adventure! The final client portal with itin, border crossing info, such as carry or have accessible all shoes across the Botswana border to decon saved us valuable time and energy. It was a class act from the first email. I can't recommend Tammy and Pembry enough!Posted on Tripadvisor
Anna S396 days agoFantastic 2 weeks in South Africa! Just returned from one of the best vacations we ever had, and it was organized by Pembury Tours ❤️ Our manger Tammy was brilliant to plan the whole trip with lots of ideas and considering our wishes at the same time. We spent incredible 2 weeks time in Cape Town, Hermanus, Knysna and Franschhoek. With every place we thought the bar cannot go higher but it did in fact. We also appreciate the flexibility due to the weather conditions, we were offered the alternative activities every time as Tammy made sure we do not waste any single moment during our trip. All the guides and drivers were very professional, so there were no delays or any issues and the guided tours (both private and group) were very exciting. It matters a lot for the overall impression for your vacation that everything is thoroughly planned and organized with the best attitude. We had the best time in the Western Cape region and plan to return one day again!Posted on TripadvisorSonja K397 days agoUnforgettable journey We booked a three-day safari at Camp Khwai with Melanie from Pembury Tours. The lodge we booked exceeded our expectations. We had an all-inclusive package and a private guide during our game drives. Thank you very much, Melanie, for your excellent recommendation! We will definitely contact you again for our next trip to Africa!Posted on TripadvisorLaura P403 days agoSouth Africa We had an unforgettable 7-day holiday in South Africa (August 18–25, 2025) perfectly organized by Pembury Tours. From the very beginning, Melanie assisted us with patience and professionalism, tailoring the itinerary to our needs and answering every question promptly.Our trip started in Cape Town and surroundings: the Peninsula Tour, the Cape of Good Hope, and Hermanus with its whale watching were truly breathtaking experiences. Every transfer and activity was seamlessly arranged, leaving us free to enjoy the beauty of the region without any logistical concerns.The highlight of our journey was the 4-day safari in the Kruger Park reserves. We were able to admire lions, elephants, leopards, and many other animals in their natural environment. The lodges were well chosen, combining comfort with authenticity, and the guides were both knowledgeable and engaging.Throughout the entire holiday we felt supported and cared for, with impeccable attention to detail. Pembury Tours delivered exactly what we were hoping for: a smooth, worry-free trip filled with extraordinary memories. We would wholeheartedly recommend Pembury Tours to anyone considering a trip to South Africa. Thank you, Melanie, and all the staff, for making this experience truly exceptional!Posted on Tripadvisor
Nancy S409 days agoWonderful experience Excellent experience with Penbury tours! Great planning, very proactive and attentive to suggest us the best lodges and activities according to our preferences. Thank you very much Anya for your patience and tour recommendations. We had a wonderful trip! We fully recommend Anya and Penbury tours.Posted on Tripadvisoranilraj1962416 days agoBOTSWANA - MAGICAL Countries Visited - Botswana / Zimbabwe ( Victoria Falls)No of People - 2Safari trip Comfort level:- Mix - ( Luxury+ / Luxury / Rustic African Camp)As soon as we sent a request asking Pembury Tours for their assistance, we got a prompt reply from Gail Davis ( Point of Contact)giving us the trip options / explaining the details etc. During the booking process, Gail was impressive with her efficiency, advice and willingness to engage in discussions about alternatives. Gail was extremely patient/professional in answering all our questions.She arranged all Africa Internal flights, meet & greets in Airports ,accommodation, meals and logistics in Southafrica / Botswana / Zimbabawe . She arranged even all our additional activities in Zimbabwe . Everything was taken care to the point and worked like a well oiled machine without any glitch / chaos, we were really impressed with this. We wanted to expierence all kinds of accomdation in Botswana , from luxury+ camps to Very Rustic camps , it was taken care perfectly . We stayed in a total of 9 Lodges/camps and everything was taken care perfectly .The accommodation recommendations were all of high quality be it food/accommodation/service. The accommodations (different from each other) exceeded expectations and everywhere we appreciate the staff’s politeness.Any customisation requests in the itinerary/room types were diligently handled by Gail. She went that extra mile and ensured that we got the rooms of our choice in all the accommodations throughout the trip.Gail also had arranged a best room for our 2 night chobe river cruise on the Chobe Princess , this was one of our main highlights of the tripGail helped us with a detailed & Extensive guide explaining the Visa requirements / Currencies / Vaccintions / Medicines / Do’s & Dont’s etc , this was extremely helpful in planning our trip and avoid confusions / chaos during the trip .She kept checking up on us throughout the trip and ensured our trip went smoothly.THANK YOU SO MUCH GAIL for arranging this once in a lifetime trip for us.Pembury as a company was extremely honest/transparent in financial dealings, invoice was released immediately for any payment made. We really appreciate that.All in all, it was a most memorable once-in-a-lifetime trip. We are really glad, extremely happy and satisfied that we chose Pembury tours. They EXCEEDED our Expectations. HIGHLY RECOMMENDEDPosted on TripadvisorNavigate64010540009423 days agoSouth Africa Anya was great in helping plan and organise our first trip to Southern Africa. After we contacted her she took the time to find out our interests and what we wanted to see and then based on our ideas and suggestions came up with a wonderful trip, starting with 3 nights at Kariega River Lodge which was amazing. Everything Anya organised for us ran smoothly (except the Cape Town Weather) . Before and after the tour Anya was in regular contact with us making sure we were happy and answering all our questions. She seems to have a real love of her job and cares about her clients. She has since made recommendations for other places to visit and we would gladly let Anya organise any future trip for us.GeoffPosted on TripadvisorKarolina Sa432 days agoTextbook perfect honeymoon Our honeymoon through South Africa (Cape Town, Stellenbosch, Franschhoek) and Kenya (Maasai Mara) was truly the trip of a lifetime – all thanks to Melanie at Pembury Tours.From the beginning, Melanie was an absolute star – incredibly organised, thoughtful, and endlessly patient with our many questions and last-minute changes. Every detail was taken care of: seamless transfers, hand-picked accommodations, and unforgettable experiences. We didn’t have to worry about a single thing. The itinerary struck the perfect balance of adventure and relaxation. We wholeheartedly recommend Pembury Tours to anyone looking for a personalised, stress-free, and extraordinary travel experience. Melanie made our dream honeymoon a reality – and we’ll always be grateful.Posted on Tripadvisor
Amy K436 days agoAnother Amazing African Experience! This is the second trip we have booked to Africa through Heidi with Pembury Tours. I can't say enough great about her incredible work. My husband has multiple sclerosis, and Heidi does an amazing job of finding accessible adventures that allow us to fully immerse in our experiences. This time we were able to go Gorilla Trekking in Rwanda, Safari in Kenya, and explore the beaches and island of Zanzibar. It was an absolutely incredible experience to have a personal stretcher arranged for my husband to be carried up the Rwanda mountainside so that he could experience Gorilla trekking with us. Heidi was amazing at making sure this was arranged and we were able to do this together as a family, along with all of the other amazing adventures we had. The accommodations she selected were beautiful, the food was outstanding, and every excursion was well planned out, incredibly fun, and taught us so much about the local culture. We were greeted at every airport, had the information we needed for visas, and had incredibly smooth transitions throughout our trip. Throughout the planning of our trip Heidi is always quickly responsive and willing to adjust as needs came up or we wanted to try something different than we had originally planned. Heidi is also immediately available when we are in Africa and the couple of times we needed to get in touch with her for something like a flight delay, she quickly responded and worked with us to make sure any other adjustments were quickly made. Heidi always feels just as excited as we are about our trips and loves finding ways for us to explore this beautiful continent. The pricing is incredibly reasonable for everything that we were able to do. I have given Heidi and Pembury's name to so many people after they followed our adventures on social media and realized that they had to make their own dream trip to Africa happen.Posted on Tripadvisor
jacki s447 days agoA Dream South African Journey Made Effortless by Pembury Tours Most Amazing vacation to South Africa thanks to Kerry Ririe at Pembury Tours. The booking process was very easy; I sent Kerry the days we wanted to travel my budget and a general idea of we thought we wanted to do. She sent me 3 options hitting the nail on the head and we were off to South Africa on a dream vacation. We spent 2 days in Franschhoek doing wine testing via and the Hop-on Hop-Off Wine Tram and being educated by Elmer from La Rochelle Tours – who taught us how to enjoy wine, which we did. We also had a great day with Rosa from Paradise Touring who showed us the joys of Cape Peninsula and made sure we enjoyed, the scenery, the penguins and table mountain as the skies cleared. Then off to Motswari Game Lodge to see the animals up close and personal – the staff at this lodge made us feel right at home like family and our guide Owen kept us laughing and looking for the next animal. We saw the big 5 all in one night and got very up close and personal to elephants, leopards, lions and my personal favorite giraffes. We also spent time at the Idube Game Lodge a newly renovated camp where we saw wild dogs, more leopards so many animals. I really was the best vacation spend with my family, we will book with Pembury Tours again when we are ready for our next trip to Africa.Posted on Tripadvisor
RSmith448 days agoAn unforgettable, once-in-a-lifetime trip—everything was perfectly planned. Flawlessly organized from start to finish. Where do I begin? This trip was truly a once-in-a-lifetime experience for my wife and me. From start to finish, Pembury Tours took care of every detail to ensure it was unforgettable. Kerry and her team are simply exceptional.The accommodations and tours exceeded all our expectations—we felt like VIPs at every stop. If you're considering a safari, I can't recommend Pembury Tours highly enough. You will not be disappointed.A sincere thank you to Kerry and the entire team for making our journey so memorable.Posted on Tripadvisor
Trek33125138926455 days agoPhenomenal trip The views were amazing, the animals were amazing, and the people were wonderful. Every evening I thought the next day couldn't get better, but it did. We toured Cape Town and the surrounding area, Victoria Falls (to include the Elephant Encounter), Chobe National Park, and Camp Xakanaxa in the Okavango Delta. Kerry Ririe from Pembury Tours put our itinerary together after consultation with us and it was perfect! She did an excellent job, very attentive to every detail.Posted on Tripadvisor
Falcons20171456 days agoSouthern Africa adventure Our adventure to Africa was perfect. Kerrie made sure we saw and did everything we asked. Our accommodations, flights and tours all surpassed our expectations. An added bonus was getting to meet the wonderful woman who planned it. We cannot say enough good things about the entire experience. We have already shared information with family and friends and are encouraging all to contact Pembury and especially Kerrie when they are ready to visit Africa. We started in Cape Town. Then flew to Victoria Falls (Spectacular!). We did game drives in Chobe and the Okavango Delta in Botswana. Outstanding! Save for the long and expensive flights to get there we would love to visit Africa again.Posted on TripadvisorJeffrey C457 days agoFamily Dream of a Lifetime to So. Africa and Game Camps From the moment we engaged Kerry Ririe and Pembury Tours, she grasped our desire to take 14 family members to South Africa to experience the local sights but more importantly to visit game camps to see all the animals the region has to offer. The planning was easy in that she communicated with us constantly through emails and Zoom calls to achieve a trip plan that turned out to be second to none.We had 4 families to plan for with members from 6 to 69. This was not an easy task as we stayed in 5 locations. Moving us from place to place turned out to be seamless and our accommodations were first rate. The game camps she chose for us were perfect and our trips into the bush to see the animals in the wild were a dream come true for everyone.In closing, on any trip you expect hiccups. However, that never occurred much to our amazement. Had we planned this ourselves, there would have been guaranteed hiccups because so much of what Kerry did for us we would never have thought about doing for ourselves. Because of that our trip exceeded 5 stars!Posted on Tripadvisor
david b458 days agoAmazing Travel Agent! I cannot properly express how happy we are with the entire two week trip in South Africa, Zimbabwe and Botswana. Everything Heidi at Pembury Tours scheduled us for was excellent. No detail was left unaddressed. We were professionally transferred at each stop. The camps and lodges were outstanding. The staff at each were professional and caring.The safari drives were thrilling. Heidi, you are clearly an expert at your work and we really appreciate the care you went to assure a grand African experience for our enjoyment! Thank you!Posted on TripadvisorSeaside04796285514460 days agoA Wonderful and Flawless Safari Experience Through Heidi at Pembury Tours Our safari experience through Heidi at Pembury Tours was nothing short of jaw-dropping and awe inspiring. Aside from the nature and beauty Africa offers—the Big Five and much more was observed, the seemless personal service we received at every change point in our multi-camp, multi-country, transportation and lodging experience contributed to a worry-free, safe and comfortable experience far from home. This was due to Heidi’s flawless planning in response to our specific needs and desires, which we had discussed with her before the trip. The game drives, nature walks, cuisine, lodging and staff at each camp made for a wonderful and unforgettable experience. Heidi was the most professional, capable, kind and communicative travel professional we’ve ever met, and we travel the world often. She immediately makes you feel as if you have been long time friends. At the end of the Safari trip we stayed in Cape Town the night before departure. However, we had miscommunicated with the hotel and learned we had no reservation. Imagine having no place to stay and the hotels were booked solid. We reached out to Heidi and she swooped in to the rescue. Within minutes we had rooms and were settled. We are going back to Africa for another safari experience, and we will be doing so through Heidi at Pembury Tours! She and Pembury are absolutely top shelf.Posted on TripadvisorGLORIOUS_GAL478 days agoWondrous and Unforgettable! Anya at Pembury Tours has planned 2 incredible safaris for us. My husband has mobility issues and she made sure that all of the lodges were suitable for him. Her attention to detail made for wonderful experiences every step of the way. Our safari provided great game viewing and luxurious accommodations. We had originally felt that this might have to be our last safari due to his mobility limitations, but after the fabulous adventure that Anya planned for us we are hopeful to visit Africa again. We highly recommend Anya to anyone who is planning to visit South Africa. She will make sure you have a fantastic time!Posted on Tripadvisor
Caren S478 days agoAmazing experience start to finish! Anya booked us an absolutely amazing trip! Every detail was handled and executed seamlessly. This was my husband and my first time in South Africa and it won’t be our last. We visited three parks and each one was gorgeous, the game viewing spectacular and the accommodations lovely. Do not hesitate to use Anya to book your trip!Posted on Tripadvisor
Diana G479 days agoTrip of a Lifetime Anya, at Pembury Tours arranged an amazing 12 day safari, and it was seamless. She saw to every detail and missed nothing. We spent a few days in Johannesburg and then were off on safari to Pilanesberg, Madikwe and Sabi Sabi, all in South Africa. They were all very different and each place had its own highlights. We will work with Anya and Pembury again when we return to South Africa.Posted on Tripadvisor
Wander16099517073488 days agoMagical experiences What a fantastic experience!! Africa has yet again surprised us and left us without adequate words. Great wildlife, warm hospitality, very special accommodation and landscapes hard to describe. Small touches in sundowners, camp fires, helicopter flights, singing camp staff and many more events enhanced the whole immersive experience. Seamless travel and arrangements meant we could just enjoy the travel and sightseeing. It felt very individual to us, guiding us and looking after us at every stage. Pembury understood us, making all aspects and elements stand out experiences. Thank you so much for making this happen for us, leaving us with us with enduring memories!!!!Posted on Tripadvisor
DayTrip04804111267537 days agoOur Family Holiday We had a wonderful family holiday to Victoria falls and then aboard the Chobe Princess. Anya, our tour consultant was excellent. From the time we departed to our arrival back home, everything was seamless and a breeze.Our stay in Victoria Falls was breathtaking. We had incredible accommodation and touring the falls both on foot and via a helicopter was spectacular. The falls are a sight to behold.The team aboard the Chobe Princess were very attentive, made our stay comfortable and allowed us to haveincredible sightings of the game and bird life that the Chobe river has to offer. The Chobe sunsets and sunrises are captivating. Thank you to Ernest, Victor, Lister, Alfred, Vasco and Max for making our stay remarkable. They are great ambassadors for the Chobe and the Zambezi Queen Collection.Posted on Tripadvisor
Qcruiser540 days agoAbsolutely brilliant. The moment we stepped off the cruise ship in Cape Town we were looked after so very well. Our guide was waiting for us and took us to the hotel and then started showing us all the beautiful places. He was very well organised and took care of us for the 3 days we were there. We could not believe we had never considered going to this part of the world before as it is absolutely beautiful. Our 2 nights at the Lalibela game reserve was a wonderful experience as well. Everything was so well organised by Heidi. She kept us informed and was very professional, efficient and friendly. So, thank you so much Heidi, for organising one of our best holidays.Posted on Tripadvisorlehaunstown572 days agoAnya at Pembury was fantastic We have just returned from an amazing holiday in South Africa. We cannot thank Anya enough for putting together such a wonderful adventure, from the minute we stepped off the plane, everything ran like clockwork. From the delivery of our car to all the different types of accommodation we stayed in. (We stayed in seven) alongthe Garden Route, they were all unique and wonderful. We can't wait to plan a return trip to South Africa with Anya's help!! Many thanks.Posted on TripadvisorMichael S608 days agoThe best tour advisor I have ever used,Absolutely brilliant Life long memories which will stay with us for ever due to Tammy HardingWe contacted Pembury tours to arrange our holiday to South Africa this was not our first time in Africa but it was made absolutely perfect by our tour advisor Tammy HardingTammy made sure everything we asked for was there, she even suggested a couples only lodge at the Lalibela game reserve which turned out brilliant. She also suggested the Kariega river lodge game reserve which was beyond belief and our wildest dreams We cannot thank Tammy enough for what she organised for us, Cape Town for a few days the two game lodges for our game drives then back to Cape Town, plus all the transfers and flights in between she was attentive and enthusiastic throughout our dealing with each other.She almost became a family friend due to amount of emails and WhatsApps we exchanged Pembury Tours has a real diamond with Tammy who has a wealth of information about Africa which she seems to be able to draw on whenever askedShe has to be the best in the company we were so pleased with all her hard work. We will always try use her whenever we revisit South Africa she was the absolute bestPosted on Tripadvisor
Angela616 days agoTruly amazing experience. Gail from Pembury Tours organized the ideal experience. She paid close attention to our brief and went above and beyond what we expected. Everything went smoothly, and we always felt taken care of. The accommodations, transportation, and meet and greets were all of the highest caliber. There are hardly enough words to adequately describe our experience at Arathusa Safari Lodge, which was the high point. Gail, you were fantastic! Thank you!Posted on Tripadvisor
Harumi Ish623 days agoAmazing safari trip planner Our trip to South Africa was our first time visiting the country and our very first safari experience in Africa. We were looking for a plan that aligned with our itinerary and budget, and we couldn’t have asked for a better experience.Anya, who assisted us in organizing our trip, was incredibly friendly, professional, and efficient. She meticulously planned everything, making the entire process smooth and stress-free. She answered all our questions before the trip, and the travel portal she provided was a fantastic resource. It included helpful information on local customs, tipping guidelines, and even a packing list, which made our preparation so much easier.From the moment we arrived at the airport to the transportation, check-in process at the lodge, and every detail until the end of our trip, everything was flawlessly organized.The safari itself was absolutely unforgettable. We thoroughly enjoyed every moment of our first safari adventure. We were fortunate to witness incredible wildlife sightings, and the experience far exceeded our expectations. Although our five days flew by, we truly didn’t want to leave on the last day.This trip has become one of the most memorable experiences of my life, and I’m already looking forward to returning to South Africa someday.Posted on TripadvisorSafari27348594767637 days agoFantastic South Africa holiday with safari Some friends recommended that we use Pembury Tours for our SA holiday, including a safari, and we were very glad they did so. Tammy put together some great initial ideas and then revised them in response to our wishes. The information about the itinerary was excellent. The types of accommodation and transport were tailored to our wishes perfectly. Closer to the holiday we were provided with access to a trip portal, which was detailed and helpful and included some great suggestions. Throughout, we were impressed by the level of care, attention to detail and availability. Tammy replied to any queries very promptly. It was also reassuring that Tammy said she would be contactable during our holiday, but in the event, this wasn’t necessary as the organisation was seamless and, although we had plenty of independence during the trip, we felt looked after all the way. The quality of the guides and drivers was exceptional. They all had so much of interest to tell us and we learnt so much.The places we visited were beautiful and fascinating. It was an absolutely sensational holiday and we’d strongly recommend using Pembury Tours.Posted on Tripadvisor
LibC687 days agoPenbury Tours are amazing - Kerry is the best We were fortunate to come across the amazing reviews of Penbury over 7 years ago and even more fortunate to have Kerry Ririe, their Senior Tour Consultant assisted us. Our first trip to SA was so spectacular that there was no hesitation in contacting Kerry to assist us with a further 5 amazing trips to SA , Zambia and Namibia and she is currently assisting with our next trip. Kerry's amazing knowledge and first hand experience of having lived across Africa, brings a unique and gifted insight, to many hidden gems and incredible experiences. In one sentence she can turn an average holiday into the most incredible trip. From extra tyre insurance and finding the right vehicle in Namibia, to finding the perfect accommodation, safari lodge and activities specific to the season and region. Devil's pool in Zambia has limited access due to seasonal water levels, advice on the optimum time to visit Kruger and how to manage a 10 day self drive in the park. Booking lodges, camps, internal flights . Kerry makes it looks easy and takes the stress out of trying to co ordinate the various flights and transfers. If you want to experience the true SA, the people, the wildlife and the amazing scenery, then please consider contacting Kerry. There is a trip for every budget and Kerry will give you so many options. We can't wait to return and we were super lucky to meet Kerry in person this year whilst in Capetown . She's just as amazing in person and we wouldn't consider travelling with anyone else. Kerry Ririe - thank you for turning our holidays on to life changing adventures.Posted on Tripadvisorwayne c690 days agoAnya is amazing Absaloutley amazing holiday What can we say about Anya Jarvis she was so so helpful from start to end not only for making our holiday the best we’ve ever had but her attention to detail was 2nd to non Not only was she been an asset to pembury tours and a great travel agent but I feel she has become a life long friend I know I’ve told her on several occasions but I’d just like to say thank you so so muchMyself and Andrea will 100% be in touch so we can work together again to build another tour of your beautiful country We will also be recommending you to more friends back in the UK Live from the Coleman’s xxPosted on Tripadvisor
Neil C703 days agoFantastic South Africa holiday We have just returned from a 4 week holiday in South Africa and Victoria Falls with superb assistance from Kerry Ririe at Pembury Tours.Kerry gave so much time to all our queries and requests and always came back to us very promptly and was so patient with us. All the bookings and arrangements she made on our behalf were faultless and it is especially pleasing and reassuring that all the transfer drivers were always there in plenty of time and couldn't have been more pleasant and helpful. She provided so much invaluable information through an online portal as well as in hard copy on arrival.We were really grateful for the advice she gave which made the planning so much easier and prevented us from making some illogical decisions and mistakes.It was simply an unforgettable holiday and the memories we have together with the hundreds of photographs will allow us to remember it all.Our very grateful thanks to Kerry and she is a travel consultant that we will certainly be in contact with whenever we return to Africa and have full confidence in recommending to anyone interested in travelling to these wonderful countries.Posted on Tripadvisor
FionaandGordonB713 days agoPromises delivered Third time using Pembury and working with Anya. Once again, everything that was promised - transfers, flights, accommodation and tours went as exactly as planned. Thanks again to Anya for her insights and ideas in putting the trip together over three countries and several different stops. Also appreciate the time, patience and effort put in from a starting date of two years ago right up to and including the time of the holiday. Fantastic service. Finally, great to meet Anya in person who made the time to come and share dinner with us. Above and beyond and that bit more!Posted on Tripadvisor
Mike T726 days agoTrip of a Lifetime This was our first trip to Africa and first time safari. Usually we take care of all of our travel arrangements on our own. But very quickly realized that with this trip we were completely overmatched and chose to interview several travel agencies. After a few conversations we found that Pembury Tours offered everything we needed and felt an instant connection with our agent Anya Jarvis. She started by helping to educate me about the different countries, locations and combinations that might make for a well rounded cultural and safari trip. She listened to our areas of interest and then suggested game lodges, hotels and tours that were available to us within our price range. Our South Africa trip covered 3 weeks with stays in 3 game reserves(Madikwe, Lalibela, and Oceana Reserve) and 3 city stays (Johannesburg, Cape Town and Hermanus). We booked all of our own air travel internationally. With Anya’s guidance we also were able to book our domestic flights as well. With the exception of a couple of day tours Anya booked and arranged every other detail of our trip. This included a full color itinerary booklet and an online portal that had every detail of our trip outlined. Airport meet & greet assistance at the gates, curbside, and assistance with checkin and security. All transfers, to/from lodges, hotels and tours. Everything went just as promised without any hiccups and on time. Her suggestions on game lodges, hotels and tours were excellent. We could not have asked for more. I can confidently recommend Pembury, and especially Anya for your Africa and safari travel needs.Posted on Tripadvisordmrxox734 days agoExceeded our expectations, fantastic 2 weeks! Anya helped us plan the trip of my dreams.. The attention to every detail was perfect, from the Lodges, to the airport pickups, to the tranfers by air and roads. She was so patient with all our changes and revisions and kept us up to date on everything. Her recommendation to book Amber River Camp was right on!! I would definitely recommend this tour company to anyone who wants the perfect African Safari trip. Thank you so much Anya and Pembury tours.Posted on Tripadvisor
Happiness45065521597740 days agoThanks much Gail Davis and Pembury Tours Gail worked with us to create the perfect itinerary for our budget and needs. She was very nice, very patient, responsive and answered every question I had about the trip and assured us that we would be in good hands. We spent three days in Cape Town. We went up to the iconic Table Mountain and visited other local attractions. All local tour guides were knowledgeable and friendly. Then we spent three days at a luxury lodge in Manyeleti Private Game Reserve. We went on two game drives on each day and it was here where we saw all the Big Five. Then we were transported by air to Victoria Falls on the border between Zambia and Zimbabwe. It was a mesmerizing sight to behold. We also enjoyed a sunset dinner cruise here. It was the most outstanding experience we could have ever asked for. The transfers were all on time, the hotels were top notch, and the operators were very friendly. Everything was perfect and well-planned. I would recommend Gail & Pembury Tours to everyone planning a holiday in Africa.Posted on Tripadvisor
MadameReverie742 days agoOutstanding Travel Planning My husband and I decided to go to Africa on safari to celebrate our 20th wedding anniversary. We typically plan every aspect of our vacations ourselves, but when it came to planning a safari in Africa, it looked like it would be better to be guided by a travel planning professional. We reached out to several well-rated tour companies for quotes and Pembury offered the best ratio of price to value. Anya was our travel planner for an 11-day tour to Cape Town, Kruger National Park, Victoria Falls, and a day tour to Chobe National Park in Botswana. She booked all of our accommodations as well as our internal flights in Africa, ground transfers, and several activities. Every hotel and lodge booked was phenomenal and provided some of the best customer service we have ever experienced. We also received a number of lovely upgrades and amenities from each hotel to honor our anniversary. All of the travel within Africa was seamless and it was very relaxing to have someone else plan all of it for us. We enjoyed several excellent activities suggested by Anya such as a private full-day Cape Peninsula tour and a wonderful dinner cruise on the Zambezi river in Victoria Falls. This was truly the trip of a lifetime, and we want to thank Anya and Pembury for making it such a special experience.Posted on Tripadvisorvarnalsca766 days agoAmazing trip organised by Kerry Amazing safari experience planned by Kerry Wonderful trip organised by Kerry - super helpful and nothing was too much trouble . We went to Kambaku - fabulous guides and team . Food was fabulous and accomodation was great . We long to return - a fabulous tripPosted on Tripadvisor
Curiosity09705358799773 days agoPerfect honeymoon trip of a lifetime Kerry planned our honeymoon trip to South Africa last June and it really was a trip of a lifetime! We got in touch with her on recommendation from a friend and it was the best thing that we could have done. She took on board all of our preferences and made the whole thing stress-free which was amazing. Although we packed a lot into our 2 weeks, our itinerary was well paced and we were never exhausted. All our transfers were arranged by Kerry which worked out seamlessly. The tours that she recommended and tour guides were really brilliant. Usually tours can be hit and miss but we couldn't fault a single one. We experienced amazing food, culture and stayed in wonderful accommodation which really suited our needs. She had let our accommodation know that we were honeymooners so there was complimentary prosecco at all stops! :) We have recommended Kerry to several people already looking to plan trips to South Africa and hope to explore more of Africa in the future through Kerry.Posted on Tripadvisor
Mary-Ellen K774 days agoGreat Ideas and Wonderful Support This was the second trip Kerry from Pembury Tours has organised for us and we were delighted again. She made great recommendations where we needed them, and happily supported aspects of the trip where we were making our own plans within a larger group. Overall our arrangements were somewhat complex and changeable, and Kerry was unfailingly helpful, and patient, in helping us manage everything. Her involvement made us feel supported and comfortable throughout and we are very grateful.Posted on Tripadvisorjkffx7775 days agoPembury is the real deal! Experts! Kerry put together the perfect self driving tour of Namibia for our family... she is takes time to understand what you want out of your trip and is very responsive to questions, changes and feedback! This is why we used her again in 2024 (for Namibia) after using her to put together a 3 week tour of Botswana, Zimbabwe and Cape Town in 2015. Pembury tours is the real deal!Posted on Tripadvisor
Dr Michael E793 days agoTRIP OF A LIFETIME We have just returned having spent a month in South Africa, Botswana and Zimbabwe. We first connected with Kerry Ririe at Pembury Tours in 2019 - however covid happened and all was delayed til July 2024. Fortunately Kerry was available and instrumental in updating our dream trip. Kerry organized all our Safari, all accomodations, flights, transfers, car rentals and even entertainment. And keeping within out budget. She was amazing - always available, by phone, email or WhatsAPP. She was extremely attentive to all details , wishes and questions. Concerns were always easily resolved. She customized an amazing itinerary for us which worked seemlessly. Kerry at Pembury Tours was exceptional. Most importantly she was truly interested that we have our TRIP OF A LIFETIME" We definitely did. Thank you Kerry. The GardnersPosted on Tripadvisor
William M798 days agoTrip of a Lifetime We had wanted to go on safari for years. When we started exploring I researched many companies. Most have prescheduled tours with a larger group. We selected Pembury for flexibility and value. Anya built a custom trip for my wife and I. We packed in a lot! 4 different lodges, 8 full days of safaris, Victoria Falls, Cape Town, Johannesburg, 3 different countries. The entire trip was customized just for us. All transportation was arranged so we were picked up and escorted from each location to the next. When we did have an airline issue at the end we call Anya and she found out what was really happening and everything worked out. Highly recommend Anya and Pembury!Posted on Tripadvisor
JRLUS804 days agoAnya at Pembury was fantastic!! We had a fantastic trip working with our tour agent Anya Jarvis at Pembury Tours this June! Our two week trip was a wonderful mix of experiences in Capetown, the Cape Peninsula, Sabi Sands, Victoria Falls, Chobe National Park in Botswana and Johannesburg. Anya planned a very well organized, smooth and safe trip for us and set us up with fantastic guides. She was very available to us for any questions or concerns. I highly recommend Anya. We can't wait to plan a return trip to Africa with her help!Posted on TripadvisorTeresa V810 days agoHighly recommend Pembury tours We booked a 7 day trip to Namibia through Pembury tours. Unfortunately our flight from Atlanta was cancelled by delta (would not recommend) and we could not be rebooked for 3 days. Tammy from Pembury tours, along with the tour provider, managed to reschedule the entire tour to 3 days later. We are so grateful that the Tammy and the tour company were so accommodating and understanding of the situation we found ourselves in. Tammy was very reassuring at all times and it was a relief knowing we had somebody able to deal with rearranging the tour while we were in a very stressful situation. Would definitely recommend Pembury tours for your Southern and Eastern Africa travel needs. It was really great having an agent to help out when things didn’t go to plan.Posted on Tripadvisor
Ronald R813 days agoFantastic Botswana safari adventures and lovely excursion to Victoria Falls sandwiched between time in Cape Town. I cannot say enough good things about our Pembury Tours safari vacation to Cape Town, Botswana and Victoria Falls. I was a little nervous about all the air and ground transfers as we moved from place to place, but the people and services set up to greet us at every step of the trip were flawless. There was someone helping us with transportation and through the lines at airports and visa entry points which made everything easy and comfortable. Our Pembury Tours travel agent, Kerry Ririe, was always available via phone or WhatsApp, and that connectivity was reassuring throughout our trip. I loved our three nights at Camp Xakanaxa. It was beautifully situated in the Okavango Delta with large decks overhanging the water where we enjoyed cocktails and wine around a fire every night. The sunsets and sunrises were so gorgeous there. The camp was meticulously kept up, our tent well-tended to and housekeeping stellar. The food was delicious. They set up a dinner one evening in the courtyard with tablecloths and lanterns. It looked magical and truly felt like an outdoor safari dinner. They also provided wonderful boat rides on the water to view the hippos and birds. The Xakanxa safari guides were wonderful at the camp, joining us for meals and making sure we were informed every step of the way. Our guide was Ketz - he was super. We saw lots of animals, including a pride of 8 female lions devour a large Cape Buffalo while it was still alive. What a NatGeo moment!! Chobe Game Lodge was beautiful and very modern. Our rooms had flower petals spread over our beds when we arrived -- nice touch! We were kept very busy there with safari outings in the morning and late afternoon and a boat ride on the Chobe River right after lunch. Our guide was Irene, and we saw hundreds of elephants, lots of lions (and their cubs), giraffes, baboons, crocodiles, zebras, cape buffalo and of course the ubiquitous impalas. They also set up tables all around the grounds one evening so you had your own intimate table by yourself. The table area was lit with lanterns and service was great. Both Camp Xakanaxa and the Chobe Game Lodge were full-service arrangements, meaning all meals were included as was an open bar. Our safari outings on land and water were always supplemented by water, sodas or other refreshments. If it was a cool morning we were provided blankets to keep us warm. The jeeps and boats were always clean and comfortable, and operators focused on traveler comfort and safety while seeking the best wild animal viewing opportunities. Victoria Falls was mesmerizing. The water level was pretty high and we had a great guide named Lucky leading our tour. The Hotel Ilala was very nice and situated very near the Falls. The lodging at Ilala included a magnificent breakfast. All the staff we engaged with were extremely courteous and helpful. We used Uber to get around Cape Town and that proved to be very easy. Pembury Tours arranged our tickets to visit Table Mountain. We got up to the top in the morning and were able to enjoy the stunning views of Cape Town. We stayed in The Commodore Hotel down near the waterfront and enjoyed exploring the shops, bars and the aquarium. The Commodore breakfast was superb, and we sampled evening dinners at nice restaurants (Villa 47 and Codfathers) in the local area. The foundation of our highly successful safari vacation was Kerry Ririe! Beginning months before our Pembury Tours down payment and contract signing, Kerry was helpful with email exchanges addressing questions and concerns we had. She volunteered advice and counsel as we tailored our safari itinerary, and once in country she kept in touch periodically to ensure all was going to plan. When our departing international flight was suddenly canceled and slipped 24 hours, she quickly arranged for an airport pickup and hotel rooms for the three of us. She ensured our daughter was surprised with a birthday cake and champagne at Chobe Game Lodge -- how considerate! Kerry was fantastic and made the trip so enjoyable for us in every respect. I highly recommend her and would definitely use her Pembury Tours services again.Posted on Tripadvisor
Wander15331164967827 days agoCape Town, Kruger Safari, Victoria Falls & Chobe Safari This was our best and memorable vacation. Everything was planned for us and all went well without hitches. All we needed to do was show-up and have fun. We had a customized tour which included Cape Town, Simbavati Lodge near Kruger Park, Victoria Falls and a safari lodge in Chobe Park Botswana. Kerry Ririe, our tour consultant planned it all and she did an amazing job. I was impressed with what we were able to see and do within our budget. We gave her the time, what we wanted to do, and she planned it all except for the international flights.Posted on Tripadvisor
Cruzangirl829 days agoOur Trip of a Lifetime to Africa We recently returned from a safari adventure in Zimbabwe and Botswana followed by a few days in Cape Town South Africa. This fantastic trip was planned by Kerry Ririe at Pembury Tours. Kerry did an outstanding job putting together a trip for me and my husband and another couple which met all the criteria we provided her (countries, accommodation standards, activities and budget) Our trip was truly seamless, which alleviated a lot of stress moving around countries which were new to us. We are very avid travelers and this was our trip of a lifetime. We arrived in Cape Town from the USA and stayed one night at the Commodore Hotel, Victoria and Alfred Harbor Front. This was a very convenient area. The hotel was perfect for us. The next morning we were transferred to the airport by our outstanding driver/tour guide Noel who would tour us around Cape Town and Cape Point at the conclusion of our holiday. We flew to Zimbabwe and again were greeted at the airport and taken to Ilala Lodge. The Lodge was beautiful and located so close to Victoria Falls we could see the mist from the terrace. The rooms were beautiful. We had a lovely dinner cruise on the Mighty Zambezi River and spotted our first hippos and elephants. The food was delicious and the sunset and full moon on the river made for a magical experience. We returned to the lodge to see a trio of hippos eating the pristine lawn from our balcony. The next morning the lawn was completely restored. That morning we awoke to a gorgeous pink sky and lovely breakfast on the terrace. After breakfast our guide, Ntogozo picked us up for a walking tour of Victoria Falls, guiding us to all the viewpoints and explaining the various fauna along the way. We had a great lunch at Lookout Cafe in the afternoon. During our free time in Victoria Falls we booked a spectacular helicopter tour over the falls with Chikopokopo and a Black Rhino Safari at Stanley & Livingstone Preserve. Our guide spotted 3 endangered rhinos for us to see. The bush dinner under the Milky Way was amazing. The next day we were driven to Chobe Botswana. My husband and I agreed that Ngoma Safari Lodge was our favorite accommodation in Botswana, but all of them were great, immaculate, and with high standards. We felt very safe and well cared for at all the places. We were welcomed to Ngoma by the lovely staff of Neo, Ishmael, Sam, Samson and others singing to us. They had cool towels and cold beverages. When we entered we all gasped at the beauty of the place and the spectacular view. Our “huts” were extremely comfortable with every amenity we needed provided. We had a private plunge pool which some elephants used as a watering hole. It was incredible! The food, service and ambiance at Ngoma Safari Lodge were fabulous. Our safari guide Sam set a high standard with his vast knowledge and expertise. On our first afternoon drive we saw a leopard, huge herds of elephants, and a magical sunset over the Chobe River looking towards Namibia. The next day Sam took us on a private river safari on the Chobe. The abundance of hippos, crocodiles and assorted wetland birds was stunning. Afterwords we did another safari drive and saw a pride of lions. By day two of our trip we had viewed the Big 5! Additionally we saw a stampede of approximately 300 Cape Buffalo, vast quantities or dazzles of zebras, impalas, baboons, warthogs and journeys of giraffes. The amount of elephants we saw was staggering. Our final day at Ngoma Safari Lodge we asked to visit the village of Mabale. We saw the school and met some of the children. We also shopped from local women selling beautiful woven crafts. We enjoyed interacting with the local villagers. Our next adventure was in Savuti at Ghoha Hills. The terrain is hilly and the foliage with colorful leaves was very scenic. We saw a huge pride of lions with 3 mature males, wildebeests and the highly endangered Cape Wild Dogs. Ghoha Hills is a luxury eco camp. The staff were warm and welcoming. Edwin the manager was a pleasure to visit with and he spoke to us about life in Savuti. We loved how the staff sang and invited us to dance while we sat around the boma (fire). Our last stay in Botswana was at Amber River Lodge in the Okavango Delta. We reached the delta via lite aircraft and helicopter, which were seamless transfers. Amber River Lodge put us the closest to the animals. We were in a private concession with elephants 15-20 feet from our tent deck. We enjoyed sitting out on the deck or laying in our hammock and watching the animals. Our safari guide Moss did a wonderful job spotting animals. The staff could not have been nicer. The camp manager Aretha, our safari guide Moss, our waiter Ollie and the rest of the staff were so gracious. They even surprised us with a bush lunch and celebration cakes. We took a Mokoro canoe safari in the delta which was amazing. During our bush lunch a pride of 6 lions arrived a few hundred yards away. While we were busy enjoying lunch the guides were always on the lookout for our safety. They calmly told us to get into the jeeps and we drove closer to view the pride. The sunrises in the Okavango Delta were so vivid with the clouds forming striations in front of the sun. I will never forget the beauty. We returned to Cape Town for our last portion of the trip. We again stayed at the harbor front at Commodore. The breakfast was excellent and service was great. Our city guide Noel took us to see historic landmarks the first day and the beautiful Cape Point and other coastal viewpoints the second day. We were sad to leave the south of Africa. The people, animals, accommodations and beauty were outstanding. If you plan to visit Africa we highly recommend Kerry Ririe and Pembury Tours. We could not have done this trip without the expertise and knowledge Pembury offers.Posted on Tripadvisor
Anna832 days agoIncredible trip and remarkable experience working with Melanie! We had an incredible experience with Melanie from Pembury tours who organized a trip to South Africa, Zimbabwe and Botswana for us. Melanie went above and beyond before, during, and after our trip and she always was extremely responsive, helpful, competent, and attentive. The response time to any question was pretty much immediate and there was no question Melanie was not able to address. Organization and the whole process was exceptional. We haven’t encountered even one single issue or delay with any transfers, hotels, flights, etc. during our 12 days tour. Melanie also remained in touch every step of the way and was welcoming any feedback we had. Before the trip we felt a bit nervous since it was our first time in Africa. However, everything within the tour worked as a clock when we arrived and we felt completely taken care of and relaxed for the whole trip. We were confident that all the arrangements were made and everything was going as planned because Melanie was on top of it. We feel extremely lucky that we did a tour with Melanie and honestly could not ask for any more support and attention than we received. I wholeheartedly recommend Melanie and Pembury Tours and I personally will never go back to Africa through any other tour provider but Pembury. I have been already talking with Melanie about my next trip to Africa and I can't be more excited as I know I am in the best hands and it will be absolutely fantastic.Posted on Tripadvisor
beverley w833 days agoAmazing adventure in Botswana Melanie of Pembury Tours organized an incredible 2 week trip to Victoria Falls and Botswana for my husband and I. Melanie was extremely responsive to emails in the planning process and came up with different options for us to choose, to suit our budget and interests. The support before and during our trip was much appreciated. We stayed at Pioneer Lodge in Victoria Falls, which we loved, and highly recommend the sunset dinner cruise on the Zambezi as well as a tour of the Falls and walking with the rhinos on the Zambian side. In Botswana we visited 3 different camps, which provided lots of variety. Lebala camp focused on tracking predators and we were lucky enough to see lions, cheetahs, leopard and wild dogs. At Amber river camp we enjoyed a mokoro safari and saw large herds of elephants, wildebeest, zebra and hippos. Finally San camp in the Makgadikgadi salt pans was an amazing contrast to the other areas we visited and the dinner and night sleeping under the stars in the salt pan was the highlight of our trip! All the camp transfers worked seamlessly and we were always met by company representatives to show us the way. I thoroughly recommend Melanie and the team at Pembury Tours to organize your next African adventure!Posted on TripadvisorWilhelm D852 days ago11 days of memories of the Cape Point 1: Contact Anya Jarvis! We had a wonderful time and this was made possible through your hard work and dedication to organise the trip for us. Everything went like clockwork… we did not once have to wait anywhere for pick-up, tour-guides check ins etc. The hotels were all super comfortable and we enjoyed the food and service too. We definitely recommend your services and your company any time without hesitation, and if we travel again to Africa you will be the first we call. Dominique the guide we had in Cape town deserves special praise. He is very knowledgeable and made our time in Cape Town very enjoyable. Usman, our tracker at River Lodge, Kariega, was proactive in every way, and made certain every track and clue was followed up for a sighting! Nikita at Kitchaka, was in a class of her own. Her expertise in the field of wildlife was second to none. Thank you for making it memorable! Point 2: Please revert to Point 1 !Posted on Tripadvisor
Deb H857 days agoExceptional! Highly recommend! We just got back from magnificent trip to South Africa, Zimbabwe & Zambia! Melanie put together an amazing itinerary for us that catered to our group's varied ages & interests. She paid attention to every detail, which made our travels light, easy & fun! She is competent, attentive, experienced & remained available to us for the duration of our travels. I highly recommend Melanie & Pembury Tours! Thank you, Melanie for the adventure of a lifetime! We are forever grateful for the magical & majestic experiences, adventures, fun, & memories!!!!Posted on TripadvisorStephen W860 days ago5 stars not enough! Cannot say enough great things about Kerry and our entire experience with Pembury Tours. We did a 16 day Capetown/Sabi Sands/Vic Falls and Chobe tour and it was fantastic! Every detail was seamless, and communication and information was 100% accessible. Do not hesitate to use this company-they made a deam for our family come true!Posted on TripadvisorPHXtraveler2012863 days agoGreat Southern Africa trip We worked with Anya on our general thoughts for a Southern Africa trip and she pulled it all together. We had an amazing time at the Victoria & Alfred Hotel on the waterfront in Cape Town (really great location and beautiful), with a super tour guide for all the highlights (Melvyn Austin). Onto Arathusa in Sabi Sands which was incredible. Finally Victoria Falls Safari Lodge (good, but my least favorite stay). Everything was so easy-transfers, air, meals, lodging, and tours. We just followed the plan Anya put together and we enjoyed the entire trip so much. I’d highly recommend Anya and Pembury for planning a future trip!Posted on TripadvisorjimmD6034SS869 days agoOur Wonderful Pembury Tours Trip! My wife and I loved the month-long trip Anya at Pembury Tours put together for us. Every arrangement, every detail was wonderful, and Anya was a true pleasure to work with, both before and during our trip. We recommend Anya and her company very, very highly. James Mooney, USAPosted on Tripadvisor
ScottPCampbell898 days agoWonderful South Africa, Cape Town and safari From start to finish the team at Pembury made this holiday one to remember and one that will bring us back to South Africa. As soon as I connected with Anya she took away all our requests and came back with an amazing itinerary which gave us everything we wanted. We instantly felt secure in the knowledge that we would be looked after. So the holiday itself exceeded our expectations and Pembury delivered on everything they had promised. Our tour guide Lele made our trip to Cape Town and unforgettable one, his incredible knowledge and humbleness helped us to connect with South Africa in such a deep way, he is amazing. The hotel in Cape Town was perfect, the trips we had to Table mountain, cape tour all unbelievable. The second part of the holiday was Lalibela safari. This was an amazing location and perfect for a young family, shame the weather wasn’t great but we made the most of it. Thank you Anya and the team, we had the most wonderful time and we will be back soonPosted on Tripadvisoranthony c920 days agoWonderful Botswana/Namibia safari Very smooth trip organised by Gail ... all the transfers were in the right place at he right time ... excellent variety of lodges ... neither my wife or I could think of a better holiday we have been on... and we have both travelled pretty extensively previously ... including to South Africa, and Namibia . Vic Falls is rightly one of the 7 natural wonders of the world ... The guides at all three of the lodges .. Felix at Chobe Savanna Lodge , Timothy at Ghoha Hills Savuti Lodge and "Super" at Amber River Camp were very friendly and knowledgeablePosted on Tripadvisor
Voyager48738195752945 days agoCrème de la Crème and Outstanding Tour Operator, Organized an incredible Honeymoon Safari in South Africa! We had an incredible honeymoon safari organized by Melanie at Pembury Tours. They were above and beyond in every respect. Everything was smooth, organized, and all contacts were very friendly. We loved how different options were presented to us in the planning stages, and all details were put together immaculately. We did not have to worry about anything on our safari from start to finish, and loved every moment. Melanie was extremely responsive and easy to communicate with at anytime.Posted on TripadvisorTraveler21244268915972 days agoFaultless Trip/Safari Started this in 2022 just after Covid, finally went in Jan 2024, honesty could not fault this company and particularly Tammy, followed up promptly, invoicing correct, our needs listened to and acted upon, got into the nitty gritty of what we wanted, as it was my partners 60th and we were coming from Australia, no mean feat considering time differences and the fact that it was 18 months away. Both the lodges we stayed at exceeded our expectations and we got to see the big 5, and so much more. Tam even organised flights for us from cape town to Hoedspruit and then down to Jo'burg as part of the service. She also friended us on Whats App before we left so we could communicate during the trip, answering questions on a Saturday and even on a Sunday. We did not have a glitch (other than having to let our belts out due to the incredible food!) and being a person who prefers travel agents, well this just proved why I do and what they can do. We have already referred this company and Tam to a friend for the safari and also are considering our options for Rwanda and the gorillas which has now been brought forward. Thanks Tam and thanks Pembury, we had the most memorable experience in all our years of travelling, and my partner had the best 60th.Posted on TripadvisorDavid W976 days agoOutstanding Trip thank you Pembury and Tammy Pembury Tours were fantastic all the way from building the trip together, coming up with ideas and thoughts and securing all the different places we stayed. Tammy was excellent in her communication and gave us real confidence throughout. We compared Pembury with others and we are truly delighted we chose them. All the accommodation was amazing, there were so many wonderful moments, with the highlight being the safari at the Lalibela Game reserve.We would recommend Tammy and Pembury to anyone visiting South Africa. It’s always best to choose a company in our opinion that are based in the country you are visiting, they have the contacts others don’t, give you up to date info and if something isn’t quite right they are on hand to sort it out. Pembury and Tammy were this and so much more. It was an amazing trip, thank you again Tammy.Posted on TripadvisorValerie S1027 days agoGreat honeymoon trip This company was SO easy to work with and we couldn't recommend them enough! The communication between our travel agent (Heidi) and us was seamless. She was extremely fast at responding and tailored the itinerary to fit our needs. The trip went so smoothly all because of the details, information, and reservations that were provided to us/booked for us. We loved working with Pembury and would go back to them in a heartbeat!Posted on TripadvisorAsmar Shams1037 days agoAmazing experience Pembury Tours arranged an amazing safari for us in South Africa. Traveling with a 10-month old baby, we were hesitant at first to go on a safari, but Pembury provided us a few malaria free options at this time of the year which really made our lives easier and convinced us to go for it! Anya was super helpful with her suggestions as it was the first time for us visiting South Africa, and we picked Madikwe game reserve as our malaria free safari. We didn’t want to leave the baby behind on game drives so Anya was able to find the most suitable accommodation for us with a private vehicle that fit our budget. Jaci’s safari lodge was very hospitable and the staff took really good care of us, especially with a baby traveling along. We are glad that our baby enjoyed just as much as we did. The most valuable part for us was the great suggestions we got, beyond the queries we had in mind, given we were traveling to the country for the first time. We got very good advice on how we should plan our trip, the transfers, weather, flights and even other places worth visiting. We would we happy to get in touch with Pembury again on our next visit to South Africa , which could be very soon given how beautiful is!Posted on TripadvisorLouise N1060 days agoWonderful trip to South Africa We wanted to put together a SA trip incorporating Cape Town, a wedding in the winelands and a safari. Having never visited South Africa before we were keen to get someone else to do the organisation. Tammy from Pembury Tours was just amazing from start to finish. She put together an itinerary based around our budget and requests, one of which was the fact that we didn't want to do self drive, but also had some great suggestions of her own. It was a fantastic holiday - everything ran seamlessly, drivers arrived, trips happened, and although Tammy was always in contact via Whatsapp we really didn't need her as she had organised the trip so well. Highlights for us were Franschoek, a perfect wedding destination and wonderful accomodation at La Cotte farm, and the four nights we spent on safari at Lailebela game reserve, staying at Kichaka Lodge. We loved everything about trip and really hope to return. I can't recommend Pembury highly enough.Posted on TripadvisorCat C1075 days agoSouth Africa Trip of a Lifetime! Just had the best trip of a lifetime to South Africa, thanks to Melanie at Pembury Tours. Her expert planning and attention to all details, wishes and needs made our trip so special and enjoyable from start to finish. I highly recommend Pembury and Melanie. They will take great care of you and you will be delighted!Posted on Tripadvisorbhr5551075 days agoAn Outstanding Company This company, Penbury Tours, is OUTSTANDING in crafting excellent tours, responding carefully and appropriately to individual needs and requests. Melanie MacPhail was our tour creator and she included phenomenal activities for us to love the beautiful country of South Africa! Our tour guide, Allan, was amazing too! He was fun, professional, just a joy to be with as he transported us to wonderful sights. Lastly, the safari outings at Kruger National Park and Sabi Sands were beyond anything we could have imagined. To see leopards, lions, elephants,Cape buffalo, rhinos, zebras, giraffes, baboons, etc so up close was very very exciting and special. Kudos to a terrific company with awesome personnel. Betty Repa of Boothbay Harbor, MainePosted on TripadvisorLori R1088 days agoThe Best Experience! Tammy Harding is AMAZING! She booked our group of 4 from the USA to Cape Town, Zimbabwe, Botswana, Zambia, Sabi Sands and Johannesburg. The trip was absolutely amazing! The entire trip was PERFECT. We had no issues whatsoever. She had everything so well organized and was very informative throughout the booking. We had many questions as 3 of us had never been to Africa and she was so patient and kind and answered every question. She is very knowledgeable in what she does. I would highly recommend her and if I ever have the chance to visit Africa again she would be my first call.Posted on TripadvisorDream650944531641094 days agoAmazing adventure in South Africa We have just returned home from an amazing holiday in South Africa. We cannot thank Melanie from Pembury tours enough for putting together such a wonderful adventure. From the minute we stepped off the plane everything was perfect, from the pickups, accommodation (every place we stayed at was beautiful) & the tours. Melanie made booking the holiday so easy. We just gave her an idea on what we had in mind of what we would like to see & do, then she put it all together for us. Melanie also made sure we could contact her if we had any issues along the way. I can honestly say there was not. If you are looking at taking a holiday to South Africa I can 100% recommend Pembury Tours to organize the whole trip for you.Posted on Tripadvisor
debbiewaterman581104 days agoFantastic holiday in South Africa organised by Heidi of Pembury Tours We booked a holiday of a lifetime to South Africa with Heidi Bedford of Pembury tours in 2019 but it took over three years to get there due to Covid and my father’s ill health causing postponements, but it was worth the wait. Everything about the holiday was superb. The itinerary Heidi put together ,and the choice of accommodation was perfect. Even though the weather worked against us and we didn’t get to go up Table Mountain or go on the Whale Watching tour at Hermanus, this didn’t spoil things for us as Ian Campbell-White, our guide in Cape Town, made our time with him so interesting and we saw so many whales from the coast at Hermanus from our fabulous sea view room that we had at the Marine Hotel. We really enjoyed our visit to Franschhoek and our stay at the Avondrood Guest House was lovely. It is such an interesting property, unlike anywhere we have stayed before, and the day spent wine tasting using the Franschhoek Tram was unforgettable. The two lodges that we stayed at in Kruger, Elephant Plains and &Beyond Ngala Tented, were exceptional, both from the point of view of superb hospitality and the excellent guides and trackers ensuring that every game drive was a new and exciting experience. We got to see so much wildlife and take so many photos and videos. Something for us to enjoy now we are back home again. We were on a tight schedule for our flight back to the UK after leaving Kruger but Heidi had kindly arranged an escort at Cape Town airport to ensure a smooth connection onto our BA flight home, after flying in from Hoedspruit airport; we really appreciated this additional service as this reduced any stress we might have had if we had been at risk of missing our flight. We will have no hesitation in recommending Heidi and Pembury Tours to any friends or family who express an interest in an African holiday and should we be lucky enough to be able to return to Africa again for a future holiday we will certainly use Pembury Tours again.Posted on Tripadvisor
Odyssey140060491501119 days agoThe perfectly organised bespoke adventure! We have to say a huge thank you to you for organising such a wonderful trip for us, Anya. All the lodges we stayed in were beautiful, we got to see the Big 5 and had some of the best food we have ever eaten. Cape Town was just as amazing with the shark cage diving, table mountain and the wine tasting. Every guide, meet and greet and transfer were super friendly and very helpful. The organisation was impeccable - we didn't have to think once! We could not have had a more special time. We would highly recommended Pembury tours to anyone looking to craft a once in a lifetime trip to South Africa.Posted on TripadvisorRoam147523818241151 days agoThank you Pembury! We are just getting home from the most magical honeymoon with Pembury Tours! Big thank you to Anya for carefully planning such a special trip. As an LGBTQ couple, we had some concerns about how accepting certain African countries might be towards us, and Anya addressed our concerns with respect and trust, and planned a holiday where we felt safe to celebrate. So many magical memories we’ll look back on for a lifetime!!Posted on TripadvisorSamuel M1152 days agoVictoria Falls, Cape Town, Cape Winelands and Kruger Safari - trip of a lifetime! Pembury Tours was spectacular to work with. We had an unforgettable trip-- all details were arranged with care. Anya, our representative, worked with us to build a trip that highlighted the best of southern Africa. She gave excellent advice about where to spend our time and helped us meet our budget, without sacrificing quality. We made a few edits to the trip during the planning process and Anya made sure all of these decisions were made carefully. She was very communicative throughout the process. All of our lodging was comfortable with warm, helpful staff, and the food at every location was exceptional (though we also had plenty of fantastic restaurant experiences). We had seamless air/driving transfers between destinations as well. Our assigned tour guides for relevant parts of the trip were friendly and knowledgeable and elevated the whole experience. And in a seemingly infinite pool of safari lodges/experiences, it's hard to imagine we could've been better situated. Finally, though we rarely needed to contact Anya, she was seemingly always available for any questions or issues that came up while we were traveling. I cannot recommend Pembury highly enough. When we visit again, there is no question we will be using their services.Posted on Tripadvisor
Khawlah A1156 days agoBest trip ever This is my first time planning and booking for a trip through a tourism agency and I’m so confident that I won’t be able to find another one that can come up to or even close to the level of pembury tours. I started to recommend them to my friends way back from the planning stage as i sensed how professional they are and i was absolutely right. We were a family of 6 and we had so many requests regarding our stays, vehicle, and activities. We wanted to experience and explore many things and all of our wishes were met perfectly. I especially would like to thank Melanie who was our itinerary planner. She was so competent, punctual, and mindful. She showed a genuine care for our enjoyment and was so patient with me who always responded late do to my busy work. The itinerary she created was so clear and inclusive. She even mentioned the average tip in the country and many other small details that was super helpful. Melanie shared a list of restaurants that she recommend and oh my god i have never tasted anything close to this in my life and It wasn’t only the food but the views, service, and overall vibes were above describing. We got the best rooms in every hotel and the best table in gold restaurant right in front of the stage. We even got upgraded to a 6 rooms villa in one of our accommodations and it was magical. From the moment we landed and throughout the trip Melanie was always available through WhatsApp and when she took a vacation at the middle she connected us to her colleague Anne who was as great as her. During the first days in CapeTown it rained heavily and all of our activities were canceled but we missed nothing as Anne rescheduled everything for us. We even asked for a last minute change to some of the activities and she was more than happy to help. It is a first for me to enjoy every minute of a trip without stressing out or facing any kind of problems so this definitely won’t be our last time using their services. I have so many other things to say but I think i will keep it short 😂🤍.Posted on TripadvisorRealDeal131179 days agoPembury Tours (Tammy Harding) have us a trip if a lifetime! Tammy Harding was referred to me by a friend who had gone on Safari in Africa. I was hesitant to use the company because of my location in the U.S., but email made communication easy. Tammy was prompt to respond. Upon initial communications, she was learning about what we were interested in doing. I knew where I wanted to travel, based on a friend’s many experiences and best for viewing wildlife. I had no ideas of specifics; that’s where Tammy was extremely helpful. Tammy provided a base itinerary and adjusted it according to our preferences and budget. She was knowledgeable, honest, and communicative. Never having traveled to Africa or South Africa, I had many questions and Tammy answered them all. Tammy scheduled all of our flights, transportation, hotel/camp reservations, and other excursions. I have reviewed the hotels and camps on Trip Advisor. We started at Victoria Falls, where we stayed at Shearwater Explorers Village. Tammy scheduled an experience with the Elephant Sanctuary, where the elephants are cared for and saved. It was a an excursion that the entire family enjoyed. The hotel was close to town, making it walkable to dine and shop. It was also very close the Falls, making touring there easy. We then went to Chobe for our first camp experience. Despite this camp being new, it was exquisite. Tammy was forthcoming with the fact that the camp was new, but reassured me that it was close to other camps in that area. Well, Xhabe was truly a special place where the staff took excellent care of us. The game drives were a wonderful place to see much wildlife because of the water source. The next camp was in Savuti, at Camp Savuti. This place was different from the first. It was special in its own way- no fence, where animals roam free. The staff and accommodations were excellent. Tammy was right about this place. The game drives were incredible. The last camp was Mboma, a mobile camp. I was trepidatious, Tammy reassured me that it this camp was exceptional in its own way. She was correct; it may have been our favorite part of our safaris. Lastly, she had us go to Cape Town for 4 nights. I wasn’t sure about the length of time there, but she assured us there is plenty to do there. She was right. She had us stay in an apartment near the marina, where we had walking access to restaurants, shops, and other activities. She scheduled a guided tour of Cape Town, the tour bus with on and off transportation to explore, and cable car tickets to Table Mountain. Our stay there was the right amount of time there; Cape Town has a lot to offer. The accommodations there were nice, safe, and convenient. All of our guides, transportation, excursions, and experiences were phenomenal and made our trip a vacation of a lifetime. Tammy was an integral part of that. She used her resources, experience, and knowledge to plan this trip. It was because of her that we were able to experience different safaris, landscapes, people, and experiences. Tammy also provided any information we needed prior to travel to prepare us for traveling to and within that continent. She gave us information on safety, procedures, requirements, etc. Having Tammy in the continent, where we’re traveling was extremely useful. She was readily available via WhatsApp or email to answer any questions or make any adjustments necessary while we were there. She made dinner reservations and recommendations on the spot. All of these services made our trip go smoothly. She knew how to provide us with experiences that provided us with a vacation of a lifetime. Lastly, because of the expense of the vacation, I inquired about travel insurance. Tammy provided me with information but clarified that it was separate from Pembury Tours. It was helpful, but because we are from the U.S. and the provider of the insurance was in SA, I decided to purchase the insurance in the U.S. The currency and laws are different in SA than the U.S., so I felt comfortable with that option. I would highly recommend Pembury Tours for a travel agency. Tammy was a vital part of our experience; I am sure it would not have been as exceptional without her services. She was so accessible prior to, during, and after our trip. We are so fortunate to have had such an incredibly memorable adventure! Thank you!Posted on Tripadvisor
pcf1181 days ago5* service We are just back from what has been one of the most incredible travel experiences of our lives. We travel all over the world and are usually very independent but since we initially had some concerns about safety in South Africa we decided to seek the help of Heidi Bedford at Pembury tours. We are so glad we did....everything was organized to the minimum detail and we felt cared for and safe throughout. She adapted the package to our needs and that of our teenage son and was very available to communicate with us both before and during the trip. Nothing was a big issue. We particularly liked all the accommodations which were varied and each had something particular about them. Ranging from luxury self-catering apartments in the V&A. waterfront in Capetown to the most luxurious lodges in Sabi-sands. We loved them all. We also enjoyed the freedom of driving the garden route independently. Safety was never an issue. South Africa has so much to offer in culture, nature and also culinary experiences. We are so glad that we left it in the able hands of Heidi Bedford at Pembury tours.Posted on TripadvisorBrandon H1183 days agoPembury Tours is amazing I would recommend Pembury Tours to anyone who wants to do a Safari in southern Africa. Our agent was Melanie and she was amazing, she answered all of our questions without hesitation. She communicated effectively and timely, paying for the Safari was also not an issue. We spent four nights in Cape Town, three nights in Victoria Falls, and eight nights at three different camps in Botswana all of the transportation, the flights the transfers and vehicles. Everything was amazing all of the, hotels and safari lodges or top notch. There was nothing at all to complain about. I was even able to text her on WhatsApp to talk about any questions I had during the trip, and she was more than happy to quickly answer and help with anything I asked. the questions I asked were not major issues they were just questions that I was uncertain about and wanted clarification on and she was more than happy to help and contacted companies for me to to set everything up. Melanie and Pembury tours are amazing. Anyone who wants to plant a Safari should contact them and they will not regret it. I just want to add one more thing. I usually plan every detail of our trips and my wife and I have traveled extensively internationally. This was the first time using an agent for me and it was an amazing experience if I do another Safari I will absolutely be contacting Melanie for help with that.Posted on Tripadvisor
mano94231186 days ago25th Anniversary in Africa We recently returned from celebrating our 25th wedding anniversary in South Africa and Zimbabwe and thanks to Pembury Tours, and specifically our travel agent Susan, it was the most powerful and amazing experience my wife and I have ever had! Susan went above and beyond every step of the way. She was extremely thorough and thoughtful. She took the time to understand what we were hoping to accomplish with the trip and made sure that all our hopes were met. She answered every silly question we had professionally and thoroughly over the several months we took to organize and plan this trip. Upon arriving in South Africa, she had a package waiting for us with every detail of our trip laid out which took so much stress out of the situation and made the whole experience that much more enjoyable! While the weather didn't always cooperate, Susan went out of her way to rearrange some of our actiivities at the last possible second in order to ensure we had the best experience we could possibly have! To anyone considering a trip to Africa, whether it's a city adventure in Cape Town, a safari, a visit to Victoria Falls or all of the above in one shot like us, you would be crazy not to let Susan and Pembury Tours help you plan it! Its the trip of a lifetime and having someone with local knowledge and understanding help us along the way was invaluable! Thank you so much to Susan and Pembury Tours, you are truly amazing!Posted on TripadvisorAmy K1196 days agoThe trip of a lifetime to perfection! We booked a trip through Victoria Falls and South Africa with Heidi at Pembury Tours, and it was the most outstanding experience we could have ever asked for. Heidi worked with us to create the perfect itinerary for our budget and needs. My husband has mobility challenges due to MS and she did an outstanding job of finding accommodations and activities that would allow us to adventure and explore. We were greeted on time for every transition, had wonderful connections, stayed in outstanding accommodations, and enjoyed every experience we had on the trip. We saw the Big Five very up close and personal, along with so many other animals. We enjoyed a sunset dinner cruise, kayaking with hippos, flying over Victoria Falls, walking with elephants in the bush, fantastic and exciting game drives at two different lodges, and capped it all off with a beautiful few days in Cape Town and Wine Country. Heidi arranged absolutely everything and couldn't have set it up any better. She also made sure we had her contact information prior to the trip so if anything went wrong we were able to immediately receive support. There were a couple minor hiccups, one having to do with airlines and getting my husband's scooter on the plane, and Heidi was on the phone with the airline on Sunday morning making sure everything was taken care of. She was incredibly responsive and did an amazing job. I simply can't say enough good about Pembury and absolutely plan on booking with them again!Posted on Tripadvisor
Colin M1210 days agoAmazing Trip to Southern Africa Heidi at Pembury was terrific to work with. I booked a Travelzoo special at a safari camp in Botswana as my anchor for the trip. I then reached out to Pembury to plan the rest of the trip including stops in Cape Town, Chobe National Park, and Victoria Falls. Heidi did an amazing job understanding what we wanted and created a special itinerary for us. I proposed to my girlfriend during the trip, and Heidi helped organize the best place to do it, got me in contact with the tour guide for planning, and also had special celebrations arranged at each stop on our trip. It was a truly memorable vacation and Pembury was a very reliable partner. I would rate the trip 5 stars and recommend their services to everyone planning a holiday in Africa! The transfers were all on time, the hotel rooms were top notch, and the operators were very friendly. Thank you again Heidi!! Note: On safari, we saw tons of elephants, lions, zebra, giraffe, jackals, birds, mongoose, buffalo, crocs, hippos, warthogs, antelope. The animals get very close to the safari vehicle and it is a magical experience.Posted on TripadvisorPriyanka B1212 days agoKnowledgeable and trustworthy tour operator! Had the best experience working with Anya!! She went above and beyond to help us plan and book the most memorable trip to Cape Town and Sabi Sands. Planning the trip with her was super convenient - she was always available to answer questions on email/whatsapp and even spent a lot of time with us on the phone. The logistics were planned in detail and Anya was constantly checking in with us to ensure everything was smooth. I would recommend Pembury tours (especially Anya!) without hestitation to anyone visiting South Africa - they are local, have the best rates and are fun to work with!!Posted on TripadvisorOdyssey678748263221223 days agoMust-use and will-use again Anya from Pembury Tours was amazing throughout. She was very detailed in ensuring our trip was planned exactly to our preferences and according to our budget. She was communicative without being pushy, and made it a very good 5 star experience overall.Posted on TripadvisorSueL20121232 days agoAn Enjoyable Trip to South Africa, Safari and Vic Falls Our first trip to South Africa, Safari and Victoria Falls was smooth and well organised. Gail put together the itinerary and covered most of the sights within the time frame and she was very responsive when we text her. The local guides were knowledgeable and we enjoyed the local tours. Hotels selected were good. Overall, it was an enjoyable trip.Posted on TripadvisorJohanna1240 days agoIf South Africa - with Susan from Pembury Tours! Susan of Pembury Tours organised a wonderful tour and program for 30 people! We all were very content with everything! If we return with our family we will for sure ask Susan for help!Posted on Tripadvisormarcernst1242 days agoUnique and great with friends Susan and her team do an excellent job. Sensational days in Cape Town, the wine regions, on the coast, in the Karoo and especially in Lalibela Game Reserve. Together with Allan Macphail, the best guide on the West Coast - thank you friend!Posted on Tripadvisor
Kaitlyn S1266 days agoTwo amazing weeks in Zimbabwe and South Africa My husband and I just got back from a two week vacation to Zimbabwe and South Africa and all I can say is- wow! We had such an incredible time and it is all thanks to Heidi at Pembury tours. From the very minute we arrived everything was taken care of. This was our first major international travel and we were both a little nervous, but Heidi thought of everything and we were so comfortable. Every transfer, excursion, meal, and accommodation was perfectly thought out and the service was always 5 stars. Heidi did a great job of balancing the list of things I told her we wanted to do, while also adding some of her own fantastic suggestions. She even booked us an amazing dinner for my husbands birthday! I could go on and on, but what I'll say is if you are planning a trip to SA-Pembury tours will make sure your dream vacation becomes a reality! Thank you so much Heidi!Posted on TripadvisorStephen B1283 days agoAn excellent trip to South Africa organised by Melanie We have recently returned from an excellent trip to Cape Town, The Garden Route and included a safari all very professionally organised by Melanie of Pembury Travel. Melanie was meticulous in organising everything and she was also available for advice while we were travelling. We would have no hesitation in recommending Melanie and Pembury to anyone wishing to travel to South Africa.Posted on TripadvisorRenee R1338 days agoPerfect South Africa Trip This was our first trip booked via an agency, and we're so happy to have found Pembury Tours! We contacted them on quite short notice to book a trip during high season (including Christmas), and everything came together quickly and smoothly. Anya helped us from A to Z when it came to organizing our trip, taking all the stress out of planning and making it a very fun way to prepare for travelling. We ended up going on a 9 day tailor-made trip including 4 days in Cape Town, and 2 different spots in the Greater Kruger Area for safari. The lodges Anya selected were absolutely incredible, and everything from (airport) transfers to dietary requirements were arranged, so we could completely focus on the incredible experience! Overall a 5-star experience with Pembury Tours. We also loved that Anya was available for any quick questions we had during the trip via phone or Whatsapp.Posted on TripadvisorPilar C1347 days agoOutstanding experience! Anya at Pembury Tours planned an incredible trip for my mother and me to celebrate my mother's retirement. I reached out to Anya with a few ideas of where we wanted to go and what we wanted to see, and she put together a seamless custom itinerary including Cape Town, Cape Winelands, Sabi Sands Reserve for safari, and Sandton/Joberg. She was available throughout our time and incredibly helpful and responsive both during and in advance of our stay. She even planned a few thoughtful surprises for my mom along our journey. We were always well taken care of, from the time we arrived at the airport in Cape Town through our departure in Joberg. Everything was absolutely beautiful in South Africa- it is truly a magical country, and we had a magical experience that we will remember forever. I would without a doubt recommend Anya and Pembury and I plan to work with them again very soon!Posted on TripadvisorAndy M1349 days agoHoliday of a lifetime I highly recommend Pembury Tours, especially Melanie! We are a young couple and had booked flights for a trip to South Africa but had absolutely no idea where to start with the holiday itself. I enquired at Pembury tours and within hours Melanie had been in touch to take further details of our plans and interests. She quickly came up with a fantastic itinerary that had everything we were looking for (I had it verified by some friends / contacts who were SA locals). She took on board things we were interested in seeing and doing and somehow managed to squeeze everything in. If Melanie’s service had stopped there I would have been very pleased with the holiday of a lifetime she had arranged for us HOWEVER she also remained on call throughout the entire trip to offer advice and assist with any problems. We had not one but two minor emergencies (which were entirely our own fault) including a suitcase being left in a cab. Melanie was on it immediately and within 15 minutes I had my bag back in hand. This was made even more impressive by the fact it was a Sunday afternoon when she should have been relaxing with the family rather than dealing with our stupidity! I really can’t thank Melanie and Pembury tours enough for the excellent service we received and the wonderful experience in South Africa. There genuinely wasn’t a bad moment in the entire trip and it was all effortless.Posted on Tripadvisor
Nathan C1350 days agoIncredibly Helpful Anya from Pembury was absolutely incredible in helping my wife and I plan the perfect honeymoon. She couldn’t have done any more than she did and we are so grateful to her for being so patient and helpful. 5/5 would definitely recommend Pembury (Anya in particular) and will 100% be using them for our next African adventure. Anya meeting us at Port Elizabeth airport was such Al overly surprise and a really nice, personal touch. ❤️Posted on Tripadvisorpixels_pixie1374 days agoTrip of a lifetime and amazing experience and service from start to finish! I usually don’t take time to write reviews, but I made time for this one because Melanie and Pembury Tours deserve all the positive reviews you see here. We originally planned our trip for 2020, but it had to be delayed to May 2022 due to COVID-19. Back in 2019 when we originally started contacting travel agencies and planning our trip, some agencies didn’t bother to respond, others sent crazy expensive and unrealistic itineraries, and others initially responded but then dropped the correspondence after a while. Melanie came back with a very realistic and reasonably priced itinerary and consistently responded to every question we had. We eventually built the itinerary with the level of lodges and hotels we were looking for, all the activities we wanted, and within range of our budget. We ended up with an amazing 18-night itinerary including Sabi Sand, Kruger, Capetown, Wine Route, Garden Route, and St. Lucia and Hluhluwe-Imfolozi in the Kwazulu Natal. Like everyone else, we had to postpone our trip due to COVID and in the meantime, many things changed, in particular the airline/flight availability and schedules. Melanie had to completely reorganize our trip from beginning to end, which in some cases required extra nights in new locations to accommodate the new flight schedules. She also found us some much nicer hotels and upgraded rooms than were on our original itinerary that were offering limited time deals and still kept things within our budget. We were really happy with all of the hotels, tours, and activities in our itinerary. I never use travel agencies for trips, but this trip was much longer than normal and we moved around a lot and did not want to drive ourselves, nor be on large tours. This meant we had many transfers, pick ups/drop offs, tour guides, hotel reservations, flights, tours, etc. and there were just too many details we didn’t want to deal with. We left prepared for any number of things to go wrong because there were so many places one small thing could completely derail the trip. The whole thing was absolutely seamless. I honestly cannot believe they managed to make everything work as well as it did. In the middle of our trip, one of our domestic flights was cancelled, but Melanie helped us book a new flight and rearranged all the subsequent transport, all within hours of notifying her it happened. She was always available on email and WhatsApp, checked in on us throughout the trip, and even came to meet us at the airport when we were in Port Elizabeth where Pembury is located. As an aside, I did my own calculations on what I think it would have cost if I booked everything included in our trip myself. I do not think I could have booked it any cheaper and it may have even been more expensive if I had done it myself because the travel agents in SA have access to some lodging deals the public does not. If you are worried using a travel agent is going to cost more, I do not believe this was the case for our trip. Even if it had been, it would have been well worth the added expense for all the time, hassle, and stress they saved me in planning, organizing, and executing this trip. We met another couple on a tour in Cape Town and their experience with another agent at Pembury sounded just like ours. I cannot say enough positive things about Melanie and Pembury Tours and we will not hesitate to contact them when we plan another trip to Africa.Posted on TripadvisorEnrique Vega1390 days agoExcellent service and very nice people The Safari was awesome and they always made sure we were well and always were in touch with us to make sure everything was fine. I recommend them 100%!Posted on Tripadvisor
Louise G1397 days agoWonderful experience We asked Melanie of Pembury tours to arrange a trip extension for us, which she did at the wonderful Impodimo Lodge in the Madikwe Game Reserve. It was marvelous. The logistics of interim lodging, transportation, and transfers were seamless because of her efforts. Her communications and trip advice were invaluable. Kudos to her and Pembury.Posted on Tripadvisor
John C1421 days agoFantastic service and detailed level of knowledge Just returned from another fantastic holiday to South Africa - 1 night in Dullstroom, 10 nights in Kruger National Park and 2 nights at Idube Lodge, Sabi Sands. Kerry Ririe was our tour consultant and this was the 3rd time that we have used Kerry & Pembury - we won't use anyone else. Kerry's detailed knowledge maid lit possible for her to put together a tour that was prefacer for us. Excellent recommendations on what camps to stay in whilst in Kruger and excellent choice for the game lodge and indeed the hotel in Dullstroom. If anyone is considering a trip to South Africa, Namibia, Zambia, etc then I highly recommend using Kerry & Pembury - they are excellent.Posted on TripadvisorHany Salem1439 days agoExcellent service from start to finish I booked a tour with them (South Africa and Zimbabwe), and their representative (Anya) was nice in helping me with every single detail of the trip , and also she helped me with other services not related to the tour. they made the trip so seamless , i didnt have to worry about anything. I am looking forward to use their services again in my next trip in AfricaPosted on TripadvisorThomas C1441 days agoCome, Walk with me ...in Africa Anya, arranged EVERYTHING perfectly! She was always there to immediately answer all my questions. The Lodges were run by professionals and saw to my every need. The food, etc. was magnificent ! The staff was always kind, professional, polite and totally helpful in every way. I am convinced this trip was as close to Heaven as one could get and remain on earth ! I shall do it againPosted on Tripadvisor
Claire Anderson1453 days agoAmazing Africa! I had an amazing trip with memories to last a lifetime. I have recommended Pembury Tours to many people I met along my time spent in Africa. I always felt very safe and taken care of and my itinerary was superb! I appreciate their assistance and timely replies every message I sent. I will use them again in the future!Posted on TripadvisorAviKaye1455 days agoDream Honeymoon We recently returned from our honeymoon, which was the second trip arranged for us by Pembury Tours, and it was outstanding. Anya chose beautiful properties for us in Kenya and Tanzania. Our chosen itinerary involved numerous air and road transfers that ran seamlessly. The local partners Pembury worked with in country were wonderful and attentive. From the time we arrived in the Nairobi airport to the time of our departure flight home, we could essentially stop thinking about logistics and just trust the wonderful program that was arranged. We were once again so pleased and look forward to our next safari vacation with Pembury Tours.Posted on TripadvisorDenise1458 days agoBest adventure in Africa Not only did I see so many wild animals on my safari, but I saw so many while in Cape Town and Victoria Falls, which I wasn't expecting. Anya from Pembury Tours set up the best itinerary which was filled with amazing wild animals, Victoria Falls, one of the seven wonders and many adventures to embrace the culture. After my first inquiry, I knew I was in good hands with Anya. She addressed all my areas of interest, with in my budget and was very detailed and always responded timely. I am a 60 year old woman traveling solo and I found comfort knowing, Pembury was located in South Africa. They are very knowledgeable about the area and worked with many local hotels, tour operators, etc. but they were also in the same time zone while I was traveling, and just a text or call away if anything was needed. Fortunately nothing was needed but Anya did check in with me periodically while I was there. With 3 different destinations and many activities, I had vouchers for everything. So there was no doubt where to be and when, along with the contact information included in each voucher for transport contacts, tour companies, etc. While on my safari I had the pleasure of having a very experience safari traveler in our group. She had been going on safari's for the past 18 years and was on her 4th one just this year with 2 more to go in 2022. I asked her recommendation for the best area, and she said you're in it, Sabi Sands. There are many lodges in the area and we were at Idube and would highly recommend. Overall, all of my guides, transport, accommodations were spectacular. I was even met as soon as I got off the plane, by someone to personally guide me to get through customs, get my bag, answer any questions and brought me to the first driver of many. Amazing adventure and reasonably priced. Highly recommend Anya at Pembury Tours!!Posted on TripadvisorKevin A1468 days agoNothing too much for these guys We were lucky enough to have Tammy look after us and nothing was ever too much, even with us and COVID changing plans many many times. Tammy put together an amazing itinerary that not only fitted around our schedule but ticked so many boxes of what we wanted to do and the quality we were looking for. Pembury Tours arranged our wine trip inc accomodation, Garden Route inc tour guide, transport and accomodation, Safari and also transfers to/from airports. Nice little personal touches along the way (bags were lovely) and then the extra knowledge of personal contact 24 x 7 should we need it - what more can you want. Thank youPosted on TripadvisorJennifer Jerman1553 days agoThe Trip Of A Lifetime We've had an African safari vacation on our bucket list for several years and like so many other people, the Covid pandemic meant that all travel was grounded. However, that didn't stop us from planning!!! And we could not have chosen a better planning partner than Pembury Tours and Melanie. Melanie made the entire process as easy as possible. There wasn't one detail that was forgotten or not taken care of. More importantly, because we were planning during a global pandemic, we never knew what changing circumstances would be coming our way. Luckily, we had Melanie who was always available to answer questions in a timely manner. The level of detail was very impressive. As far as the trip itself, it exceeded our expectations on every level. Victoria Falls was spectacular and humbling. Chobe National Park and Munchenje Lodge were unbelievable. And Ker and Downey's Kanana Camp took service and hospitality to a new level. All in all, it was the trip of a lifetime and my children were moved to tears on a number of occasions. And for that, we say Mission Accomplished!!! Not only would I recommend Melanie and Pembury Tours, we're already talking about going gorilla trekking in Central Africa and wouldn't you know it, Pembury Tours can help us with that as well.Posted on TripadvisorJillian B1592 days agoThe most perfect honeymoon experience- thanks to Heidi & Pembury Tours! My husband and I recently returned from the THE MOST PERFECT honeymoon trip to South Africa, and we know for sure that it is due to the work of Heidi and of Pembury Tours that we had such an incredible experience. I worked with Heidi planning my honeymoon for almost 3 years. Due to COVID, our original wedding and travel plans were rescheduled, cancelled, and rescheduled again and again. Every single time we were forced to make the decision to postpone, Heidi was positive, supportive, and still remained excited about the event and the opportunity to make our dreams a reality even with a new date. She would tell you that by the time our honeymoon finally arrived, she was more excited than we were! Every single part of our trip that Heidi touched was perfect- from the several itinerary options that she versioned for us at the beginning all the way through the final airport transfer on our way home. She paid meaningful attention to our goals and our ideas about what we wanted to see/do/experience, created itineraries to choose from, and responded to our thoughts and feedback to design the perfect trip, as if she was reading our minds. The pre-event communications and preparation were exceptionally helpful to frame our experience, and the packet and details that met us upon our arrival in the country continued everything we could need (and more!) to orient ourselves to our trip. Throughout the trip, Heidi checked in via WhatsApp, and even communicated with some of our parents to help organize some ‘secret’ surprises for us along the way. And our parents have more wonderful things to say about her help organizing some meaningful gifts that were delivered to us at the perfect time! I was such a relief to literally just sit back and relax, and let Heidi’s planning or organization take control. The tour guides, the transfers, the check in process at each of our locations, etc.- was all expertly organized. We didn’t have to worry about a single thing the whole time! My husband and I are eager to be ambassadors for both the beautiful country of South Africa, as well as Pembury Tours. We could not have had a better trip, and have Heidi to thank for being at the helm of it all!Posted on TripadvisorMLDoherty1598 days agoAmazing trip to Africa I was referred to Pembury Tours by a friend and was very pleased to have been paired with Melanie to plan our trip. I began the booking before COVID and she hung in there for the duration providing updates and we finalized a date that was comfortable for me. Melanie did an amazing job helping to plan the perfect trip, based on our accommodations and what we wanted to see. The whole itinerary was flawless as we arrived and traveled from place to place. She also communicated with us throughout the trip. We began our African journey at Victoria Falls, the tour of the falls was amazing and my daughter did all the adrenaline activities. We also went on the walking tour of the white rhinos in Zambia. All of our transfers were very well coordinated. We then traveled to Chobe and the safari experience exceeded our expectations. Just when we didn't think the trip could get any better, we experienced the Okavango Delta. It was an overwhelmingly wonderful experience. I would highly recommend Pembury Tours and am grateful to have been working with Melanie. Visiting Africa was truly a trip of a lifetime!Posted on Tripadvisor
Rahul1604 days agoIncredible Trip to AFRICA - Thank You!!! I am super grateful that I came across Pembury Tours where Anya was our tour consultant and created the perfect and unforgettable trip for us. Anya did an amazing job helping me to plan an unforgettable trip to Zimbabwe and helped me plan my proposal. It was our first time visiting Africa and the only thing I knew is that I wanted to propose next to the elephants. Therefore, Anya helped me and guided me to which country we should visit to enjoy the company of the elephants. Since it was our first time visiting Africa, and one of our first trips outside Europe after covid, Anya's guidance throughout and support were incredible. She prepared the most romantic and adventurous trip for us. From our VIP airport pickup to the romantic and incredible accommodations, every detail was taken care of, the only thing we had to do is create new memories. We started at Victoria Falls and then spent a couple of days at Hwange National Park where we created incredible memories and stories to share with our friends and family. The trip exceeded our expectations, both the camps and the lodge we stayed at were excellent! Apart from the trip, Anya helped me out organizing my proposal, my now fiance had been wanting to see elephants for a long time, and with Anya's help, I could propose to my other half in the company of the elephants at The Elephant Camp, something that we will forever cherish. We will not hesitate to book our next trip to Africa with Pembury Tours!Posted on TripadvisorBryan K1630 days agoAmazing Trip to South Africa Kerry did an amazing job helping us plan our trip to South Africa! When we initially reached out to Pembury in 2019, we knew we wanted to go on a 5 day safari at Kruger National Park but had no idea where to stay or how much it might cost. Kerry provided options for itineraries at different budget levels. With her guidance we booked the trip for April of 2020 but due to Covid 19 we had to reschedule several times. We were finally able to take the trip this April it completely exceeded our expectations. Kerry was so helpful and kind in planning and rescheduling at every step of the way. We can't thank her enough for all her help. Her choices for Safari lodges were excellent, she coordinated all of the transfers between lodges, and provided great day trip recommendations for the second half of the trip which we spent in Cape Town. If we go on safari again we will definitely use Pembury for the booking.Posted on Tripadvisor
mandeep m1741 days agoTrustworthy and professional company ... with a human touch! We are thrilled to write this review for Pembury Tours, and in particular, Anya who was our tour consultant. After reading so many positive and 5-star reviews about Pembury Tours, we decided to get in touch to help organise our safari to Sabi Sands. Anya was kind and cooperative enough to answer our questions and provide an offering that met our specific needs. During our conversation, we expressed our desire to visit South Luangwa, Zambia and she helped us with a perfect itinerary that we decided to go ahead and book instead of Sabi Sands as originally planned. Both of us being hobbyist photographers, we had requested for a private tour and cited particular requirements - right from what we'd like to do and see, our budget and the desired length of stay, to finer details like dietary requirements, what kind of tents we'd prefer, etc. Leaving no stone unturned, Anya put together an amazing and extremely well organised itinerary. The camp recommended by her, Flatdogs Camp, is a wonderful property in the valley. The guiding quality was top-notch, the food was delicious (even for vegetarians like us), and above all the staff, including the owners, were so welcoming and friendly. We had fairly high expectations from a sightings point of view, and thankfully we got to see and photograph everything we wanted including Leopards - the marquee species in South Luangwa, and the endangered African Wild Dogs, not to mention innumerable other animals and birds. As a part of the entire booking process, it was a seamless and stress-free experience. Anya was very understanding, accommodative and was quick to respond to a million emails we would have sent to her. She is extremely hardworking and caring at the same time. It is a skill to be able to manage demanding guests and be patient at the same time. Anya certainly excels in this regard. Travelling during Covid-19 times can be very stressful, and the rapidly changing travel rules make it even worse. We were originally scheduled to travel in June'21 but the delta variant caused our flights to be banned just days before our travel date. In these uncertain and anxious moments, Anya stood strong by us and catered to our questions with a human touch! She is so trustworthy and reliable and stayed in contact constantly as we tried to reschedule our safari. We eventually travelled in Nov'21 and thanks to the meticulous efforts from Anya, we had a fabulous time. Smaller things like airport pick-up and drop services, arranging for Covid-19 tests, etc. were kindly organised by her, ensuring that we could relax and enjoy our safari. As fate would have it, the panic around the Omicron variant meant that our flight back home was suspended literally 3 hours prior to the departure, leaving us stranded at the airport. Despite being her weekend and on top of that being fairly late in the evening, Anya went out of the way to arrange a vehicle to take us to a hotel to spend the night, and also kindly assisted in finding alternate flights back home. In these desperate times, having somebody trustworthy and reliable makes a huge difference mentally, and we are lucky to have had Anya around to help and guide us. It's difficult to imagine booking a trip on our own, especially in these challenging uncertain times. In the absence of the expertise and professionalism exhibited by Anya, it could have been a far worse and stressful experience for us. Thankfully, she lifted a lot of burden off our shoulders and ascertained that we enjoy our trip and leave the worries to her. A big thanks to you, Anya! Pembury Tours is a name you can trust and rely on. We highly recommend them - they know what they're doing and are the best in business.Posted on TripadvisorAshley O1764 days agoIncredible Southern Africa Adventure! There are not enough words to describe the incredible trip we had, all thanks to Melanie! This trip was originally planned for December 2020 but, due to COVID, was changed to November 2021. Not only was Melanie wonderful with helping to plan the original trip but she remained in constant communication with me as we readjusted and rebooked. Everything I asked for she made happen, no matter how many times I changed my mind! She answered every question in a timely manner and organized (and re-organized) all the activities as I found. She had everything (and I do mean EVERYTHING!) arranged before we arrived. When weather prevented us from doing our planned whale watching tour there was a back up plan! My parents enjoyed a trip on the Chobe River before joining my husband and I in Victoria Falls, Zimbabwe. Our trip also included Zambia before heading to Sabi Sands, Timbavati, Franschhoek, Hermanus and finally Cape Town. Melanie arranged all our bucket list items: swimming in Devil’s Pool, shark cage diving, safari, snorkeling with seals, and more. I can’t thank Melanie, and Pembury Tours, enough for helping us have such a memorable trip. If you have every considered a trip to Southern Africa contact Melanie and GO!Load more
Posted on Google
Greg Bettencourt2 days agoTrustindex verifies that the original source of the review is Google.
Our East Africa safari was perfectly crafted by Tammy for our group of four. The lodges were diverse and each had its own ambience as well as being strategically located to give us the best opportunity of viewing The Great Migration. We were fortunate to see the wildebeest race across the Mara River, and it was a sight to behold! Tammy also made arrangements for a balloon safari over the Mara, and it was breathtaking with an exquisite sunrise on the horizon. Our transfers were arranged flawlessly through Naked Wilderness with Brian as our concierge. Tammy is our go to for African safaris. She listened to and researched our requests to present us with an unforgettable experience and lasting memories!
Owner's reply
Many thanks for the great review and recommendation, Greg. We are seeing a definite uptick in enquiries and bookings and reviews like yours from past, happy clients, are the best advertising we can wish for.Posted on Google
RRhne4 days agoProfessional and friendly drivers took us from the airport to our Safari. Very safe and comfortable ride.Posted on Google
Nikki Scott10 days agoWe recently returned from an extraordinary trip through Southern Africa, taking in Chobe National Park, the Sabi Sands, and Victoria Falls—and it exceeded every expectation! The itinerary was perfectly balanced between awe-inspiring natural wonders and world-class game viewing. From up-close wildlife encounters in the Sabi Sands to the incredible elephant herds in Chobe and the sheer majesty of Victoria Falls, every destination offered something unique and unforgettable. Our accommodations throughout the journey were superb. We stayed in a wonderful mix of cozy guest houses, high-quality hotels, and an absolute standout luxury lodge in the Sabi Sands. Despite traveling across multiple borders, every single transfer with our drivers was completely seamless, stress-free, and punctual. A huge thank you to Kerry at Pembury Tours, who put together this fabulous itinerary. Kerry was a absolute joy to work with—collaborative, attentive, and completely unfazed by any request or question. Her expertise and dedication made planning effortless and ensured our trip went off without a hitch. If you are planning a trip to Southern Africa, I cannot recommend Pembury Tours and Kerry highly enough!
Owner's reply
What a wonderful review! Many thanks Nikki. Reviews like yours give people considering visiting Africa the confidence to use an Africa-based tour operator like Pembury. Many thanks and best regards.Posted on Google
Alexandra Topper15 days agoOur trip to South Africa in May was absolutely wonderful, and so much of that came down to the guidance and care we received from Kerry Ririe at Pembury Tours. Every detail felt thought through, and we always felt looked after, from the planning stages right through the trip itself. One moment that really stood out: one of our lodgings left a tipping guide that seemed unusually high. We reached out to Kerry for a second opinion and got clear, honest guidance that helped us tip appropriately — not too much, not too little. That kind of responsiveness made a real difference. Every stop on our itinerary was terrific, from Cape Town all the way to Sabi Sands. The only minor hiccup was the food at the first lodge we stayed at after the river cruise — dinner leaned a bit too hard into "exotic" options and felt overdone. Breakfast, on the other hand, was delicious, so it balanced out nicely. Overall, this was a beautifully organized trip with genuine care behind every recommendation. I'd recommend Kerry and Pembury Tours without hesitation to anyone planning a trip to South Africa!+5
Owner's reply
Thank you for leaving this review. Kerry has been at Pembury for over 20 years and takes great pride in her work. She’s the ultimate professional. Reviews like this gives people considering a trip to Africa the confidence to use the services of a local, Africa-based, tour operator, like Pembury Tours.Posted on Google
Jenny Siew22 days agoIt’s our first visit to Safari & South Africa, we were filled with anxieties about safety and reliability of the online tour operator. These worries were all dispelled by Melanie, our tour advisor, who was prompt to answer any of our queries and concerns, giving us all the assurance we needed. Our group of 4 from Singapore had a fantastic 13D12N holiday covering Kruger National Park, Victoria Fall and Capetown. We were very lucky to spot the Big Five animals in the first game drive, it’s so amazing to be just next to the wildlife and see them in their natural habitat. All the hotel and restaurant recommendations were excellent, we experienced the true African hospitality. Special thanks to Melanie!!! Without her superb coordination to every detail, our trip would not be so enjoyable. We will not hesitate to recommend Pembury & Melanie to our friends. Thank you so much Melanie!!!
Owner's reply
Many thanks for your feedback and its wonderful to hear that you had such a great time in South Africa. We are getting more and more clients from Singapore and are grateful to you for recommending Pembury to your friends.Posted on Google
Graeme Martin34 days agoWe have just returned from a 3-week adventure across Victoria Falls, Botswana and Cape Town. Pembury Tours were absolutely amazing in their planning, communication and delivery of our trip. All of the lodges and accommodation were excellent, the food was amazing and the wildlife safaris were as good as we could possibly have hoped for. This was our first visit to Africa and obviously our first safari experience, to see rhinos, lions, leopards, elephant, wild dogs and so many antelope and other animals was just incredible. I highly recommend Pembury Tours and Melanie who looked after all our trip details was a pleasure to deal with.
Owner's reply
Thank you for your review. We are utterly biased when it comes to Africa, but it is so gratifying when our clients experience the Africa that we know and love. And then share it, like you have done in this review.Posted on Google
Hannah Underhill40 days agoMelanie from Pembury Tours is an absolute all-star. She planned the perfect honeymoon in Rwanda and Kenya for my husband and I. She was attentive, available and truly listened to what we wanted out of a trip and planned something that exceeded our expectations. I would recommend Pembury Tours to absolutely anyone, and will be using them again for future trips!
Owner's reply
Wonderful to hear that you had such a good honeymoon to Rwanda and Kenya. Melanie loves it when she gets clients reviews, so thank you for taking the time.Posted on Google
Ben Shames66 days agoTrip of a lifetime! We had a wonderful experience and trip arranged by Tammy at Pembury Tours. She was always very prompt with responses regarding concerns or changes to our itinerary. We were provided with excellent and detailed documentation of every step of our tour, both online and printed. The guided tours that were arranged for us were excellent, both in Victoria Falls and Cape Town. All of our transfers and flights between locations within Africa were punctual and hassle-free. Our itinerary was as follows: 2 nights in Johannesburg - Da Vinci Suites 4 nights in Dulini Lodge in Sabi Sands (near Kruger) - first class lodging with excellent game drives. 1 night in White River (stop over) 2 nights Victoria Falls - Victoria Falls Hotel 3 nights Ngoma Lodge in Chobe - fabulous lodge 2 nights Shinde Lodge in Okavango Delta - a little more rustic but still very nice with great service 3 nights Cape Town - Radisson Blu near V&A Waterfront
Owner's reply
We so appreciate it when our clients take the time to write reviews about their travels with us. Many thanks and we hope to see you again - there is so much of Africa to explore!Posted on Google
Donna Stewart109 days agoMy husband and I have just returned from Africa, we had the most amazing trip, it was organised by Melanie. The whole trip was so easy for us because everything had been organised so well, from the accommodation, tours and transport. The safari in Botswana was the highlight. Would recommend Pembury for your next trip to Africa.
Owner's reply
Thanks for taking the time to send in this review. We appreciate it very much.Posted on Google
Daphne Lim118 days agoi just returned from an incredible 11 night holiday in Africa and i cnanot recommend this agency enough! Especially Heidi, our travel consultant! My journey with Pembury Tours started almost a year ago when I first approached them upon a recommendation from a good friend. From the first point of contact with Heidi, she was incredibly helpful and patient. Even when we wanted to make changes to the itinerary along the way, nothing was ever too much trouble. The level of detail they provided in the documents given to us was amazing. even down to practical advice on things like tipping etiquette which helped us a lot on the trip. They handled everything for us, from domestic flights and land transfers to accommodations and day tours. When we encountered an issue with our last accommodation on a Saturday evening, I called Heidi and despite it being the weekend, she resolved everything in a couple of minutes. If you want a stress free and curated vacation, I'd highly recommend Pempury Tours! Especially Heidi! I will definitely be recommending this to any friends traveling to Africa!
Owner's reply
Many thanks for taking the time to write this review. Our future clients will find this extremely helpful and comforting as it can be quite daunting booking a trip to a foreign continent using a company that one has never used before.Posted on Google
shivraman giri132 days agoI was traveling to South Africa for work, and was looking to extend the trip to do safari in Kruger National Park. I had never been to Africa before, and had no idea what to expect. Tammy Harding from Pembury created an itinerary that included lodging in two different private reserves in Greater Kruger National Park. The choice of the two private reserves was ideal, which I could appreciate only after the completion of our trip as this was my first visit to the African continent. All the arrangements were fantastic, and communication prompt and timely. Tammy's guidance on local weather conditions at the time of our visit, necessary vaccination (none for our case as our travel was restricted to South Africa) and corresponding packing list was spot on. Thanks, and for my next trip with family, i will definitely go to the team at Pembury.Posted on Google
Vic Ullman136 days agoGail provided our group of 8 with perfect South Africa trip. We truly enjoyed a fun packed 2 week trip.Posted on Google
Joy Norman148 days agoPerfect in Every Way! 5/5 Anya, at Pembery Tours, planned a three week holiday in South Africa. From our initial contact, Anya listened carefully to our desires and dreams for this once-in-lifetime tour. Since we had never visited SA or done a safari before, we had a ton of questions and were quite daunted by the process. Anya’s experience touring herself, as well as years of planning for others, cut through the confusion easily and we were soon presented with some amazing tour options. And these weren’t cookie cutter tours, but ones that included some less common options, especially Swartland, a newer and less visited wine region that my husband had been reading about. Anya reached out to wineries that don’t often accept visitors and other desired experiences, such as a visit with some specialized nonprofits in Cape Town - every request we made was met with a helpful and enthusiastic response. We loved EVERYTHING about our trip and, upon reflection since we have been home, would not change a thing. The itinerary, the two safaris, the hotels, the flights, the restaurant recommendations…. all top-notch. I could go on and on… A final comment - Pembery works with great partners. Our many drivers and guides were so knowledgeable, helpful, kind, and fun. We learned so much from each of them and and they made each day memorable and rich. We left SA considering them as friends. If you are like us, wanting a memorable experience but confused about how to make it happen, or even if you have done this before but want some expert advice, contact Anya. Anya and Pembery tours are the Gold Standard of African travel!Posted on Google
Valerie Caldwell149 days agoThis is one of those companies where you see the reviews and think nobody can be that good. Having just come back from South Africa, Cape Town, the garden route, a safari and Franschhoek I can confirm Pembury deserves the 5 stars. Personal touches: beautiful stitched African print tote to carry brochures. Printed itinerary just for us. A how to guide for driving in Africa. Hints and tips for things like tips. Travel portal with daily trip details at our fingertips. Tammy was so kind and there whenever we needed her. Responded to queries really quickly, booked reservations for us when we couldn’t get through. Even organised for me to see a doctor when I became unwell. I’m so glad we didn’t go for the UK company that we considered and so many people use. Their suggestions felt very one-size-fits-all. Pembury really did design a bespoke holiday for us and supported us for the entire trip. Can’t wait to come back.+9
Owner's reply
Huge apologies for the delay in replying to your wonderful review. Tammy has been with us for over 20 years and her professionalism is evident to all who use her. I am so pleased that your experience of Cape Town, the Garden Route and safari matched or exceeded your expectations. Africa is a big place - when you plan your return, Tammy will be able to give you various options to consider!Posted on Google
Sandra Huppertz164 days agoTammy made our safari a truly special highlight. We followed her advice and did not regret it for a second. Our safari was simply indescribable and will stay with us forever. Tammy was very patient during the consultation and answered every question quickly and competently. We would recommend her at any time and would gladly rely on her again for our next trip to South Africa. We were also very impressed by the visual presentation of the offer. It was created with great attention to detail—we’ve never seen anything like it before!
Owner's reply
So glad you had such a great safari and that Tammy impressed you so with her professionalism. A visit to Africa is often something people once in their lives and for us to have played a role in shaping your experience of Africa into such a positive one is great!Posted on Google
Liandri Grobler186 days agoOur honeymoon, planned by Gail and Pembury Tours, was nothing short of extraordinary. From start to finish, every detail was perfectly curated, allowing us to fully relax and soak in every magical moment. We had the absolute privilege of experiencing the breathtaking Okavango Delta in Botswana, followed by the awe-inspiring Victoria Falls in both Zambia and Zimbabwe. Each destination was unique and unforgettable, and the seamless transitions between locations made the entire journey stress-free and enjoyable. Gail truly went above and beyond in every aspect of the planning. Her attention to detail, care, and dedication ensured that our honeymoon exceeded all expectations. It was clear that she put so much thought into creating a once in a lifetime experience for us. We cannot recommend Gail and Pembury Tours enough. If you are looking for a perfectly planned, unforgettable travel experience, they are the team to trust. We will most definitely be using them again in the future! — The Groblers
Owner's reply
Congratulations on your marriage and thank you for trusting us with your honeymoon arrangements. Wonderful to hear that Gail delivered for you. She's been with Pembury since 1996 when we started so is very much part of the furniture at Pembury. We hope to see you again some time in the futurePosted on Google
Vicki C Stott237 days agoSusan was recommended to us by a friend of a friend, and I am *so* grateful she was! We were planning a trip to South Africa, and were overwhelmed by choices and really unsure how to choose between them. Susan gave us excellent advice and made some superb recommendations, from which we picked Umlani Bush Camp from the Timbavati reserve. Susan took care of all the arrangements, and sent us a super useful itinerary and travel guide, which we relied upon heavily throughout our South African adventure. She also helped us find a hotel in Johannesburg and gave us really good advice about building our itinerary there. We had the most magical four nights at Umlani. It was everything Susan had said, and more. And she was available on email and WhatsApp throughout the period leading up to our stay and during it. We were confident that we were well informed, well supported and enthusiastically cared for. Susan helped us build a really special holiday, the memories of which will last a lifetime. I would not hesitate to recommend Susan to anyone wanting to book a safari - or indeed any element of a holiday in South Africa.+15
Owner's reply
I need to be careful what I write here as Susan is my wife....... :-) Thank you for placing your trust in Pembury and allowing us to plan your trip to South Africa.Posted on Google
Paul Gilman243 days agoWe are grateful to Anya and her Pembury team for planning our fantastic South African Tour. We miss South Africa already. All of the arrangements Anya made for the tour were spot on from the greetings and transfers from the airports, the hotels, tours and activities. Every aspect progressed smoothly in a professional, friendly and timely matter. Anya took our requests seriously including the pace of the trip, the choice and location of the hotels and the activities. The restaurants and hotels were genuinely happy to share our anniversary with us which made the visits even more special. We have a better understanding of the beauty of South Africa, its people, its animal treasures and especially its food as we tried lots and lots of food. The safari at Seti exceeded our expectations as we saw the big 5. Planned activities at Victoria Falls, Sabi Sabi, Cape Town and Franschhoek were all memorable and highly enjoyed. We cannot recommend Anya and Pembury Tours enough.Posted on Google
Simon Fisher316 days agoAlthough I usually enjoy planning holidays myself, this was my first venture into Africa and I did some research on partnering with a local tour operator. Pembury Tours caught my eye with many fabulous 5* reviews and I made contact about 12 months before our trip. Melanie responded quickly with plenty of ideas, taking on board things we knew we wanted in the itinerary, along with suggestions of things we hadn’t considered. Once we had confirmed our booking, Melanie was in regular communication to tweak and confirm aspects of bookings, so when the time of our trip came we had nothing less than 100% confidence that arrangements would be smooth. And they were. From the initial meet and greet, accommodations and activities, all were put together with the expertise we had seen on other reviews, and Melanie included her number so we could message via WhatsApp if needed. In fact it was, as the weather in Cape Town didn’t play ball, and we had to swap some activities around - Melanie was still working late evening to rearrange things on one occasion. We had 3 nights at Arathusa Safari Lodge in Sabi Sands which was a fabulous choice. We had seen the Big 5 within 2 safaris, and continued to see more sightings through the stay, as well as the resident hippos and elephants. Our holiday was perfect, and much of that was down to the skill and judgement of Pembury Tours, and we would recommend them to anyone considering a similar tour.Posted on Google
Sandy Corbett343 days agoI don’t have enough comment space to share all the ways in which Anya Jarvis at Pembury Tours made our recent trip to Africa in September 2025 completely seamless, stress free and absolutely over the top. Communication was always clear and timely. Our group consisted of eight adults ages 53-87 and she skillfully planned an itinerary that was great for all ages and abilities with opportunities for individualizing any free time for additional exploration. We started in South Africa, flew to Zimbabwe then off to Botswana for both bush and delta safari experiences. Airport attendants, drivers, accommodations and reservations (including a very last minute added hotel reservation and change in pick up plans due to a cancelled flight) were top notch. Her attention to detail and planning allowed us all to enjoy every moment instead of worrying about plans, transportation, etc. Would highly recommend and if I am fortunate enough to return to Africa will definitely be reaching out to Anya at Pembury Tours.+7
Owner's reply
What a lovely review of Anya’s professionalism and your experience of Pembury. Many thanks for taking the time to write this review. The vast majority of enquiries that we get are from word-of-mouth referrals and reviews and we so appreciate the time you took to write of your experience with us. And we do hope that you will get another opportunity to visit Africa :-)Posted on Google
Ivan Roštár361 days agoThe best trip to Africa We spent two amazing weeks in Africa. We visited South Africa (Sabi Sand, Cape Town), Victoria Falls and Botswana (Chobe, Okavango). This was our fourth time in Africa, but this was our most amazing trip so far. All thanks to Pembury tours, specifically Gail Davis. When choosing an agency, we approached several from Africa, but from the beginning the communication with Gail was at a high level. She was able to match our requirements to the places we wanted to see. She proposed an optimal itinerary, which we implemented without any problems. We also communicated with each other during the trip without unnecessary delay. We always received answers in a timely manner. The trip was fantastically prepared, so I can't even mention any potential problems. Everything worked perfectly. Thank you again Gail. I will look forward to our next trips to Africa.
Owner's reply
Many thanks for your review. Gail joined us in 1997 when we started Pembury. She will be delighted that you took the time to write such a wonderful review of your experience and her professionalism. Much appreciated!Posted on Google
Alison Steel376 days agoMy husband and I just got back from our amazing honeymoon trip in South Africa. It was incredible, from the safari and garden route to Cape Town. We had the best time. We had lots of support from Tammy Harding at Pembury tours, I believe part of the reason the trip was so good, is because it was so well organised. She was very patient with any changes or requests from us ahead of the trip and super responsive with us before and during our trip. All of the tours and activities went smoothly and we had a great time, we couldn’t fault the operators at all. We particularly liked the itinerary app and all the printed docs on our arrival to make it easy for us to track our fully packed schedule for the 2 weeks. If I could plan every trip like that I would! We also appreciated the little things such as having meet and greet on our arrival and little notes for operators so they knew it was our honeymoon. Those little touches made us feel like VIPs. I would 100% recommend Tammy and Pembury to anyone looking for an authentic experience in this beautiful country. Thanks so much, Ali & Conor.Posted on Google
michela paroli393 days agoPer l’organizzazione del nostro viaggio di nozze in Namibia e Mauritius ci siamo affidati a Pembury Tours, dove abbiamo avuto la fortuna di conoscere Melanie, che ha fatto un grande lavoro per noi. Durante tutto l’anno di organizzazione è stata super disponibile ed attenta ad accogliere ogni nostra richiesta e soddisfare ogni nostra esigenza, creando un itinerario davvero su misura per noi. Durante il viaggio, poi, è stata presente in qualsiasi momento e ci ha aiutati in maniera eccellente nella risoluzione di alcuni piccoli intoppi che si sono presentati lungo la nostra permanenza. Ci ha trasmesso una grande passione per il suo lavoro e per l’Africa e la profonda cura che mette in ogni piccola cosa è stata assolutamente evidente. Stra consigliamo Melanie e speriamo con tutto il cuore di potere tornare in Africa “insieme” a lei. È stato un viaggio meraviglioso!Posted on Google
Anil Naidu415 days agoCountries Visited - Botswana / Zimbabwe ( Victoria Falls) No of People - 2 Safari trip Comfort level:- Mix - ( Luxury+ / Luxury / Rustic African Camp) As soon as we sent a request asking Pembury Tours for their assistance, we got a prompt reply from Gail Davis ( Point of Contact)giving us the trip options / explaining the details etc. During the booking process, Gail was impressive with her efficiency, advice and willingness to engage in discussions about alternatives. Gail was extremely patient/professional in answering all our questions. She arranged all Africa Internal flights, meet & greets in Airports ,accommodation, meals and logistics in Southafrica / Botswana / Zimbabawe . She arranged even all our additional activities in Zimbabwe . Everything was taken care to the point and worked like a well oiled machine without any glitch / chaos, we were really impressed with this. We wanted to expierence all kinds of accomdation in Botswana , from luxury+ camps to Very Rustic camps , it was taken care perfectly . We stayed in a total of 9 Lodges/camps and everything was taken care perfectly . The accommodation recommendations were all of high quality be it food/accommodation/service. The accommodations (different from each other) exceeded expectations and everywhere we appreciate the staff’s politeness. Any customisation requests in the itinerary/room types were diligently handled by Gail. She went that extra mile and ensured that we got the rooms of our choice in all the accommodations throughout the trip. Gail also had arranged a best room for our 2 night chobe river cruise on the Chobe Princess , this was one of our main highlights of the trip Gail helped us with a detailed & Extensive guide explaining the Visa requirements / Currencies / Vaccintions / Medicines / Do’s & Dont’s etc , this was extremely helpful in planning our trip and avoid confusions / chaos during the trip .She kept checking up on us throughout the trip and ensured our trip went smoothly. THANK YOU SO MUCH GAIL for arranging this once in a lifetime trip for us. Pembury as a company was extremely honest/transparent in financial dealings, invoice was released immediately for any payment made. We really appreciate that. All in all, it was a most memorable once-in-a-lifetime trip. We are really glad, extremely happy and satisfied that we chose Pembury tours. They EXCEEDED our Expectations. HIGHLY RECOMMENDED+14Posted on Google
carolyn lin418 days agoI cannot say enough great things about Pembury tours. Tammy put together the most amazing trip for me and my husband. Down to every detail our trip was a perfect 10!!! The accommodations were perfect, the in country flights were seamless and all of our hotel transfers arrived on time and were so pleasant to work with. I highly recommend this agency and South Africa as a destination. It was such a beautiful country with amazing people, food and scenery. I can’t wait to go back.+9Posted on Google
Vincent422 days agoMOST AMAZING honeymoon trip in South Africa all thanks to Kerry! I initially called Pembury to ask a few questions - ended up being an hour long call with Kerry where we discussed budget, itinerary and recommendations. Kerry really listened to what we wanted to see/do and tailored an itinerary that was perfect for us. We had the best time ever and no doubt everything went smoothly from start to finish. Thank you so much Kerry for creating such a memorable experience for us! -Vincent and Toni+4
Owner's reply
Many thanks for your feedback. We really do have a culture of going that extra mile for our clients so it’s great to get feedback like this. Many thanks.Posted on Google
Alexis Demer422 days agoGail from Pembury Tours was incredible. She planned the most perfect honeymoon for my husband and I. All we had to do was tell her a few preferences and show up. Gail planned 4 nights in Cape Town with a bunch of activities that accommodated our ranging interests. She then organized 4 nights of lodging for our Safari. Both accommodations Gail booked for us were clean, had friendly staff, and exceeded our expectations. We wouldn’t have picked better places if we planned the trip on our own. On top of that, whenever we had questions (even during our trip), Gail responded to us within minutes. I HIGHLY recommend Gail as she went above and beyond, and was wonderful from start to finish. Thank you, Gail, for everything!!!Posted on Google
Allegra Pedretti431 days agoMelanie planned a dream trip to Cape Town for my sister and I. She worked within our budget, and was flexible based on the off-season variable weather. She was highly communicative, detailed, and extremely helpful in navigating a short but action-packed trip. The itinerary was perfect, accommodations were beautiful, and we'd absolutely use Pembury Tours again. Highly recommend!Posted on Google
Karolina Vasconcellos e Sá431 days agoOur honeymoon through South Africa (Cape Town, Stellenbosch, Franschhoek) and Kenya was truly the trip of a lifetime – all thanks to Melanie at Pembury Tours. From the beginning, Melanie was an absolute star – incredibly organised, thoughtful, and endlessly patient with our many questions and last-minute changes. Every detail was taken care of: seamless transfers, hand-picked accommodations, and unforgettable experiences. We didn’t have to worry about a single thing. The itinerary struck the perfect balance of adventure and relaxation. We returned home so incredibly fulfilled - albeit I did cry on the plane as I would've stayed in Kenya forever! We wholeheartedly recommend Pembury Tours to anyone looking for a personalised, stress-free, and extraordinary travel experience. Melanie made our dream honeymoon a reality – and we’ll always be grateful.
Owner's reply
Thank you so much for this wonderful review. We say this so often but our past guests are so important to us as, by taking the time to leave reviews like you have done, gives our future clients the confidence to use Pembury for their Africa travels.Posted on Google
Elena Sineva444 days agoThanks to Pembury Tours and wonderful Tammy we had absolutely amazing trip to South Africa! Tammy really listens your wishes and prepares the tour that just suits you. We enjoyed both: our time in beautiful Cape Town and safari at lovely Lalibela Game Reserve. We fell in love with South Africa and definitely will be back 🩷 I recommend Tammy and Pembury tours team to anyone wishing to create beautiful memories of their adventures in South Africa!+6
Owner's reply
Many thanks for posting this review of your experience with Tammy and Pembury Tours. We really appreciate it when clients take the time to post reviews as this helps future possible clients to feel confident using Pembury.Posted on Google
jacki srajer447 days agoA Dream South African Journey Made Effortless by Pembury Tours Our recent trip to South Africa was nothing short of magical, and we owe it all to Kerry Ririe at Pembury Tours. From the moment I reached out with our travel dates, budget, and a rough itinerary, Kerry took the reins and presented us with three stunning options—each more exciting than the last. It was clear from the start that she truly understood what we were looking for. We began our journey with two delightful days in Franschhoek, wine tasting via the Hop-on Hop-Off Wine Tram. Elmer from La Rochelle Tours elevated the experience with his passion and knowledge, teaching us how to truly appreciate every glass. From there, Rosa at Paradise Touring guided us through the breathtaking Cape Peninsula, sharing the beauty of the coast, the charm of the penguins, and the majesty of Table Mountain under clear skies. At Motswari Game Lodge, we were welcomed like family. Our guide Owen kept us laughing and marveling as we spotted the Big Five in a single evening—an unforgettable moment. The intimate encounters with elephants, lions, leopards, and graceful giraffes were awe-inspiring. We wrapped up our adventure at the beautifully refreshed Idube Game Lodge, where the wildlife magic continued with wild dogs, even more leopards, and endless photo-worthy moments. It was hands down the best vacation I’ve ever had with my family. Every detail was thought of, every experience was curated to perfection. When it’s time for our next African adventure, Pembury Tours will be our first call. Would you like help formatting this for their website, a review platform, or maybe even turning it into a visual card for sharing online?+8Posted on Google
david buckley457 days agoI cannot properly express how happy we are with the entire two week trip in South Africa, Zimbabwe and Botswana. Everything Heidi at Pembury Tours scheduled us for was excellent. No detail was left unaddressed. We were professionally transferred at each stop. The camps and lodges were outstanding. The staff at each were professional and caring.The safari drives were thrilling. Heidi, you are clearly an expert at your work and we really appreciate the care you went to to assure a grand African experience for our enjoyment! Thank you!
Owner's reply
Many thanks for taking the time to write this wonderful review. Reviews like this give future clients the comfort to travel to Africa and to use a tour operator like Pembury Tours when they do so.Posted on Google
Valerie Smith474 days agoWe are just into our 5th day of our experience with Pembury Tours and are having a great time. Got to meet with Kerry in person and just finished two days of touring with Marcos, who is a fantastic tour guide. We are now heading to Victoria Falls and then two different safari experiences which we are sure to be fantastic as well. Will add another post during those adventures as well. Photos from Table Mountain, Baboons, Penguin town, sunrise and statue of Nelson Mandela. More to come. Thanks again Marcos for a wonderful time.+4
Owner's reply
It’s wonderful to hear that you’re having a great time so far. We look forward to hearing how the rest of your trip wentPosted on Google
Sue ONeil478 days agoTHANK YOU and WOW!!! Those words hardly do justice to the trip of a lifetime that was so thoughtfully and seamlessly arranged by Anya at Pembury Tours. From the very start, Anya was an absolute gem - attentive, communicative, and deeply knowledgeable. She took the time to truly understand what my brother and I were looking for, curated incredible options that suited our interests & budget, and always offered thoughtful insights into the ever-changing dynamics of each region. While I typically make most of my travel plans independently, I was so glad of the decision to work with a regional travel agency. There are so many options in Africa, it can become overwhelming. Anya REALLY understood our needs, which made the whole process so much easier. Her knowledge and expertise ultimately helped us feel relaxed, confident and cared for every step of the way. What truly set Anya apart was her attention to detail. She went above and beyond in managing logistics and surprising us with meaningful touches at our accommodations and with the tour providers. These weren’t just nice extras, they made the experience personal and unforgettable. The itinerary she crafted to Cape Town, Sabi Sand, Victoria Falls, and then Botswana was perfect in both pace and progression. The recommendation of staying a minimum of three nights in each location with the sleep out at Camp Okavango was absolutely spot-on. Every lodge we stayed at exceeded our expectations - beautiful settings, warm hospitality, and incredible food. The choice of private reserves made a big difference - while at Inyati seeing the “Magnificent 7” unencumbered was a true highlight. If you’re considering a trip to Southern Africa, I cannot recommend Pembury Tours and especially Anya highly enough.+9
Owner's reply
Oh wow! Thank you so much for taking the time to write such a thorough review. Anya is delighted with this feedback as are the rest of us on the Pembury team. Reviews like this are hugely helpful for other readers who are considering a trip to Africa and who are unsure of how to go about things. It’s simple - contact Pembury!! :-)Posted on Google
Bella Huynh479 days agoWe cannot thank Melanie from Pembury Tours enough for her help to plan the most incredible honeymoon for us in South Africa. From the moment we arrived, everything went so smoothly from the private transfers, accommodation & tours. Melanie made the planning process go seamlessly even when we had to make some last minute date changes to our booking. Melanie was very communicative and made sure to connect with us several times before and during the trip. We would definitely recommend Melanie!+4
Owner's reply
What a wonderful endorsement of one of our star tour consultants. I’ll make sure that fresh flowers are put on Melanie’s desk! Many thanks for taking the time to leave this review.Posted on Google
Betty Steg480 days agoPembury Tours was recommended to me and I am so glad I took their advise. Gail Davis was so helpful and patient while I was selecting our options. The tour was amazing. Service was excellent. It definitely was a trip of a lifetime
Owner's reply
Gail has been with us since we opened for business in 1997 and it’s so wonderful to see that she gets as excited by feedback like this in 2025 as she did when she first started. Many thanks for taking e time to leave this review.Posted on Google
John Bright487 days agoWhat a fantastic experience!! Africa has yet again surprised us and left us without adequate words. Great wildlife, warm hospitality, very special accommodation and landscapes hard to describe. Small touches in sundowners, camp fires, helicopter flights, singing camp staff and many more events enhanced the whole immersive experience. Seamless travel and arrangements meant we could just enjoy the travel and sightseeing. It felt very individual to us, guiding us and looking after us at every stage. Pembury understood us, making all aspects and elements stand out experiences. Thank you so much for making this happen for us, leaving us with us with enduring memories!!!!+2
Owner's reply
Many thanks for your endorsement.Posted on Google
Monal Desai526 days agoFrom the start to the end, I was blown away in how organized our tour was with Pembury! Heidi was excellent in helping us select our package and also making sure everything that was needed was in order! Our whole family enjoyed the kruger trip without any stress! Thank you for the welcome gifts as well. We appreciate your service and highly recommend to go with this company should you need any assistance with planning activities on your trip to South Africa!
Owner's reply
Many thanks for this feedback. It’s so important to us that everything runs 100% smoothly throughout the trip and our tour consultants thrive when they get feedback like this. We rely almost entirely on word of mouth referrals from past clients so many thanks for such a wonderful review.Posted on Google
Angela Hampton614 days agoGail from Pembury Tours organized the ideal experience. She paid close attention to our brief and went above and beyond what we expected. Everything went smoothly, and we always felt taken care of. The accommodations, transportation, and meet and greets were all of the highest caliber. There are hardly enough words to adequately describe our experience at Arathusa Safari Lodge, which was the high point. Gail, you were fantastic! Thank you!
Owner's reply
Many thanks for taking the time to write this review. Gail is extremely conscientious and will be delighted when she reads your review.Posted on Google
Haru Ish622 days agoOur trip to South Africa was our first time visiting the country and our very first safari experience in Africa. We were looking for a plan that aligned with our itinerary and budget, and we couldn’t have asked for a better experience. Anya, who assisted us in organizing our trip, was incredibly friendly, professional, and efficient. She meticulously planned everything, making the entire process smooth and stress-free. She answered all our questions before the trip, and the travel portal she provided was a fantastic resource. It included helpful information on local customs, tipping guidelines, and even a packing list, which made our preparation so much easier. From the moment we arrived at the airport to the transportation, check-in process at the lodge, and every detail until the end of our trip, everything was flawlessly organized. The safari itself was absolutely unforgettable. We thoroughly enjoyed every moment of our first safari adventure. We were fortunate to witness incredible wildlife sightings, and the experience far exceeded our expectations. Although our five days flew by, we truly didn’t want to leave on the last day. This trip has become one of the most memorable experiences of my life, and I’m already looking forward to returning to South Africa someday.+19
Owner's reply
Oh wow! These pics are amazing - thank you so much for this wonderful feedback about your recent trip. This is exactly the kind of feedback that helps future potential travelers decide to visit Africa on their next vacation and, hopefully, use Pembury to assist them planning their trip.Posted on Google
Phil Nash636 days agoSome friends recommended that we use Pembury Tours for our SA holiday, including a safari, and we were very glad they did so. Tammy put together some great initial ideas and then revised them in response to our wishes. The information about the itinerary was excellent. The types of accommodation and transport were tailored to our wishes perfectly. Closer to the holiday we were provided with access to a trip portal, which was detailed and helpful and included some great suggestions. Throughout, we were impressed by the level of care, attention to detail and availability. Tammy replied to any queries very promptly. It was also reassuring that Tammy said she would be contactable during our holiday, but in the event, this wasn’t necessary as the organisation was seamless and, although we had plenty of independence during the trip, we felt looked after all the way. The quality of the guides and drivers was exceptional. They all had so much of interest to tell us and we learnt so much. The places we visited were beautiful and fascinating. It was an absolutely sensational holiday and we’d strongly recommend using Pembury Tours.
Owner's reply
Many thanks for this wonderful feedback about your trip. Interestingly, in 2024, about 70% of our trips were from referrals by past clients.Posted on Google
Cruick “CruickB” B686 days agoThe travel company that just keeps on giving and giving. A truly exceptional experience due to the amazing knowledge, customer service and attention to detail by Kerry Ririe, their senior Travel Consultant. Six trips to date and we can't wait for the next one in 2026.
Owner's reply
Oh my word! It’s not often that visitors to Africa make 6 trips so it’s especially gratifying that a seasoned traveller like yourself chooses to use Pembury for your travels. Many thanksPosted on Google
Neil C702 days agoWe have just returned from a 4 week holiday in South Africa and Victoria Falls with superb assistance from Kerry Ririe at Pembury Tours. Kerry gave so much time to all our queries and requests and always came back to us very promptly and was so patient with us. All the bookings and arrangements she made on our behalf were faultless and it is especially pleasing and reassuring that all the transfer drivers were always there in plenty of time and couldn't have been more pleasant and helpful. She provided so much invaluable information through an online portal as well as in hard copy on arrival. We were really grateful for the advice she gave which made the planning so much easier and prevented us from making some illogical decisions and mistakes. It was simply an unforgettable holiday and the memories we have together with the hundreds of photographs will allow us to remember it all. Our very grateful thanks to Kerry and she is a travel consultant that we will certainly be in contact with whenever we return to Africa and have full confidence in recommending to anyone interested in travelling to these wonderful countries.Posted on Google
Texas Together Program711 days agoOur recent trip to South Africa far exceeded my expectations. Melanie with Pembury Tours was incredible, and I highly recommend her. From the beginning of my dream of a picture safari to living out my dream, it was incredible. Every detail of our itinerary was perfect, thanks to Melanie. We stayed at the Arathusa Safari Lodge. It was an incredible lodge that allowed for visits of a Leopard mid-day, Hyennas each night, and a lion on the last night of our stay. Our room overlooked a water hole that was home to Hypos and daily visits from Elephants, Cape Buffalo, Wart Hogs, and Giraffes. Wow. Thank you, Melanie, for helping us book our trip of a lifetime. I hope that my lifetime allows another visit to South Africa. If it does, I will book it with Melanie at Pembury Tours andPosted on Google
David Bussmann712 days agoGreat Experience and Service, Anya made every effort to organize our memorable Tour through South AfricaPosted on Google
Mike Talps739 days agoOur agent Anya at Pembury Tours was such a pleasure to work with from day one. She started by helping to educate me about South Africa, areas of interest, game lodges and all the many choices that were available to us and staying within our price range. Our entire trip covered 3 weeks with stays in 3 lodges (Madikwe, Lalibela, and Oceana Reserve) and 3 city stays (Johannesburg, Cape Town and Hermanus). Anya was very easy to connect with via email and phone pre trip and WhatsApp once in S. Africa. Every single arrangement and transition went just as she promised. Meet n greet at airports, transfers between lodges and hotel, and all tours. When we do return to Africa I will be working with Pembury and Anya. I cannot recommend her highly enough for any Africa trip.Posted on Google
Dana Quarrier741 days agoMy husband and I decided to go to Africa on safari to celebrate our 20th wedding anniversary. We typically plan every aspect of our vacations ourselves, but when it came to planning a safari in Africa, it looked like it would be better to be guided by a travel planning professional. We reached out to several well-rated tour companies for quotes and Pembury offered the best ratio of price to value. Anya was our travel planner for an 11-day tour to Cape Town, Kruger National Park, Victoria Falls, and a day tour to Chobe National Park in Botswana. She booked all of our accommodations as well as our internal flights in Africa, ground transfers, and several activities. Every hotel and lodge booked was phenomenal and provided some of the best customer service we have ever experienced. We also received a number of lovely upgrades and amenities from each hotel to honor our anniversary. All of the travel within Africa was seamless and it was very relaxing to have someone else plan all of it for us. We enjoyed several excellent activities suggested by Anya such as a private full-day Cape Peninsula tour and a wonderful dinner cruise on the Zambezi river in Victoria Falls. This was truly the trip of a lifetime, and we want to thank Anya and Pembury for making it such a special experience.Posted on Google
Theresa Peloso747 days agoPembury Tours delivers on a once-in-a-lifetime journey to South Africa and Victoria Falls! I worked with Tammy to tailor a custom itinerary for my husband and I and another couple. Tammy was exceptional in designing an amazing trip that took us through Johannesburg, Cape Town, a safari in Sabi Sands, and Victoria Falls. While we learned a lot and enjoyed the cities immensely, the highlight was the Safari @ Nkorho Lodge. We encountered lions, leopards, elephants, nyala, wildebeest, warthog, buffalo, impala, hippos, wild spotted dogs, hyenas and more. Our guide was outstanding, and the lodge catered to our every need. I don't have the words (or space) to describe how amazing it was! We ended our trip at Victoria Falls with a breathtaking helicopter ride and a dinner cruise. I hope that I get an opportunity to do this again and wouldn't hesitate to book with Tammy @ Pembury Tours. Thank you, Tammy!!+1Posted on Google
Jillian Flesh774 days agoWe've done two tours now with Pembury (specifically Kerry R) and both have exceeded every expectation we had. Down to the last detail, this company shows you their expertise in Africa, planning to perfect tailored-to-you tours. Book with them... and please bring me with you because whatever they do is awesome.
Owner's reply
It’s so good to get feedback like this from a repeat client. We’ve recently looked at our figures and close to 75% of our turnover is from repeat clients or referrals from past clients. This is something that we are extremely proud of as it means we are definitely doing something right. I will ask Kerry to see if she has any clients who are prepared to pack you into their suitcase for their trip to Africa :-)Posted on Google
Ralph Massimo787 days agoTrip of a lifetime and Melanie our travel agent did a wonderful job. My wife and I have been to 40 countries and have never used a travel agency before. I was skeptical, but boy did pembury do a wonderful job. I would recommend them 1000 times over. Thanks for an amazing experience.
Owner's reply
This is such a wonderful endorsement from someone who usually makes their own travel arrangements. Thank you! As you probably discovered, travel to Africa can be complicated and local, on the ground knowledge, is so important. Thank you for placing your trust in Pembury - I am delighted that we delivered for you and thank you for recommending us to others by writing this wonderful review.Posted on Google
Katy791 days agoWe wanted to plan the trip of a lifetime to South Africa, and my now fiance had a big question to ask (spoiler, I said yes!). After extensive research we settled on Pembury due to their ability to tailor the experience beyond a stock tour and the overwhelming positive reviews of others. The glowing reviews are fully justified, and Melanie was an absolute star throughout - the itinerary she put together was tailor made to our requirements and budget. Everything was seamless, and the 2 weeks we had were maximised to really drink in (especially in Franschoek) the rich South African culture and breathtaking wildlife and scenery. Melanie really went the extra mile (1.6km?), we received a private game safari following the sundown proposal at our first lodge, a romantic turn down in the room. Once we arrived at Franschoek there was a bottle of wine, some small cakes and a card congratulating us! Every tiny little detail felt catered for, which really made the proposal and trip perfect. We know this was all due to Melanie's attention to detail, experience and network. We spent a couple of days exploring Cape Town and Cape Point, 4 total days of Safari at 2 lodges in Kruger and 3 days in the charming wine region with a travel day either side. With EVERYTHING taken care of and exceeding expectations on every metric, we can't recommend Melanie and Pembury enough.
Owner's reply
Many thanks for your detailed feedback about your experience with Pembury. What you described is exactly how we aim to please all our clients and I have no doubt that your post will be read by many prospective visitors to Africa, that they will find it extremely helpful, and thy might book a vacation with us. Thank you, once again, for this wonderful piece of feedback.Posted on Google
MELISSA L BROWN804 days ago5 stars Our recent trip to Southern Africa and Victoria Falls planned by Gail at Pembury Tours was absolutely incredible! From start to finish, Gail did not fail to impress and went above and beyond to create a perfect itinerary tailored to our interests. The 12-day journey took us from Cape Town to Sabi Sand Game Reserve to Victoria Falls, with every detail meticulously arranged. Gail's expertise shone through in the seamless logistics, top-notch accommodations, and unforgettable experiences she put together for us. Highlights included a Cape Peninsula tour, safaris in Sabi Sands Private Game Reserve, accomodations at Ulusaba Rock Lodge, golfing at Skuzuka, a helicopter flight over Victoria Falls, and so much more! At each stop, the transfers, tours and activities Gail arranged exceeded our expectations. If you're planning a trip to Africa (or even just thinking about it), look no further than Pembury Tours and ask for Gail. Her passion for the region, attention to detail, and commitment to creating an extraordinary travel experience are unmatched. Thanks to Gail and Pembury, we had the adventure of a lifetime!+7
Owner's reply
Gail will be delighted with this wonderful review. She started at Pembury the day we opened for business in 1997 and we’ve been unable to get rid of her since 😊 On a more serious note, thank you so much for taking the time to write this wonderful review. Feedback like this is so useful for those people considering a visit to Africa and it is definitely helpful to us as this industry is all about one’s reputation.Posted on Google
Chris Ferland808 days agoI just finished a great 2 week trip including stops at Cape Town, Franschhoek, Sabi Sands, Victoria Falls, and Johannesburg with my wife and 14 year old daughter. Tammy at Pembury tours was amazing every step of the way. She helped tailor the trip itinerary to exactly what we wanted and found great lodging options for our family. Every detail was considered including great tours, the perfect flights within Africa, and easy transfers. Tammy was also very responsive to a few last minute requests we had while we were in Africa. I would highly recommend Tammy and Pembury tours.
Owner's reply
It’s such an uplifting thing when we get reviews from past clients who have experienced our service and who appreciate it. Our DNA at Pembury is to deliver extraordinary service, to genuinely exceed expectations and to do this time and time again for all our clients. It’s no secret that when one is in the service industry, word-of-mouth advertising is what makes or breaks you. So we are extremely grateful to you for taking the time to write this review. Tammy will be delighted, as will all of her colleagues in the office.Posted on Google
Doug Ash810 days agoWe spent 3 weeks traveling around Southern Africa with Pembury Tours and it was simply fantastic. The accommodation, food, transportation and guides were all excellent.
Owner's reply
Many thanks for taking the time to write a review about our service. We are pleased that you had a wonderful time in this part of the world that we call home.Posted on Google
Anna Zayakina831 days agoWe had an incredible experience with Melanie from Pembury tours who organized a trip to South Africa, Zimbabwe and Botswana for us. Melanie went above and beyond before, during, and after our trip and she always was extremely responsive, helpful, competent, and attentive. The response time to any question was pretty much immediate and there was no question Melanie was not able to address. Organization and the whole process was exceptional. We haven’t encountered even one single issue or delay with any transfers, hotels, flights, etc. during our 12 days tour. Melanie also remained in touch every step of the way and was welcoming any feedback we had. Before the trip we felt a bit nervous since it was our first time in Africa. However, everything within the tour worked as a clock when we arrived and we felt completely taken care of and relaxed for the whole trip. We were confident that all the arrangements were made and everything was going as planned because Melanie was on top of it. We feel extremely lucky that we did a tour with Melanie and honestly could not ask for any more support and attention than we received. I wholeheartedly recommend Melanie and Pembury Tours and I personally will never go back to Africa through any other tour provider but Pembury. I have been already talking with Melanie about my next trip to Africa and I can't be more excited as I know I am in the best hands and it will be absolutely fantastic.Posted on Google
beverley wells832 days agoMelanie organized an incredible 2 week trip to Victoria Falls and Botswana for my husband and I. Melanie was extremely responsive to emails, listened to our feedback and came up with different options for us to choose from to suit our interests and budget. The support before and during our trip was phenomenal. We really appreciated all the pre-trip travel information on visas, health, tipping and packing lists. We flew into 3 different camps in Botswana and we were not certain how the logistics would work out, but every transfer worked seamlessly and we were always met by a company representative to guide the way. The accommodation, food, guiding and wildlife sightings were all top notch. I wouldn’t hesitate to recommend Melanie and Pembury travel for any African adventure!
Owner's reply
Many thanks for this review, Beverly. Booking a trip to Africa can be daunting and reviews like yours really help people, who are considering a trip, to contact us and begin the process. Many thanks.Posted on Google
Deb Hennen-Bergman856 days agoWe just got back from magnificent trip to South Africa, Zimbabwe & Zambia! Melanie put together an amazing itinerary for us that catered to our group's varied ages & interests. She paid attention to every detail, which made our travels light, easy & fun! She is competent, attentive, experienced & remained available to us for the duration of our travels. I highly recommend Melanie & Pembury Tours! Thank you, Melanie for the adventure of a lifetime! We are forever grateful for the magical & majestic experiences, adventures, fun, & memories!!!!
Owner's reply
What a wonderful review. Many thanks is for taking the time to write this review. Most people who book with Pembury read our reviews beforehand, so we really value every review that we get.Posted on Google
Stephen Wilson859 days agoCannot say enough great things about Kerry and our entire experience with Pembury Tours. We did a 16 day Capetown/Sabi Sands/Vic Falls and Chobe tour and it was fantastic! Every detail was seamless, and communication and information was 100% accessible. Do not hesitate to use this company-they made a dream for our family come true!
Owner's reply
Many thanks for your review. We know that it means a lot to Kerry and our other tour consultants when they get feedback from happy clients like yourself.Posted on Google
Patricia Ganley922 days agoWe had a wonderful holiday in Botswana, Zambia and South Africa with everything organised by Tammy from Pembury Tours. All accommodation (including safaris), internal flights and transport between airports and accommodation was arranged. We live in Australia so communication with Tammy was via email. She was great to deal with, always answering emails immediately and tweaking the itinerary to suit our wishes. I highly recommend Tammy and Pembury Tours for any travel needs in Africa.Posted on Google
Annika Evans-Oravecz944 days agoWe had an incredible honeymoon safari organized by Melanie at Pembury tours. Everything was smooth, organized, and all contacts were very friendly. We loved how different options were presented to us in the planning stages, and all details were put together immaculately. We did not have to worry about anything on our safari from start to finish, and loved every moment. Melanie was extremely responsive and easy to communicate with at anytime.+5
Owner's reply
Thank you so much for posting this review. We wish you well with your lives together.Posted on Google
Stefan Wiedemann992 days agoWe had to most amazing trip of a lifetime and would like to thank Gail and her team for making it a possibility. We felt taken care of at every step and the locations were unique and first class. I can not recommend this company highly enough.
Owner's reply
Many thanks for your feedback. It's wonderful when our clients take the time to write about their experience with Pembury. Other than give us feedback, it also gives those that are considering a trip to Africa the confidence to use us for their travel plans.Posted on Google
Marisol Pelaez1013 days agoPembury Tours organized our dream honeymoon for us! We inquired at quite a few different travel agencies, but none was as prompt, detailed, and friendly as Pembury. Melanie was incredibly responsive and took all of our hopes and suggestions to heart when creating our ideal itinerary. We did not have to worry about a single thing during our entire stay in South Africa, and whenever we had a question, Melanie promptly answered our messages. She even helped us organize a sudden change in our plans on short notice. Our experience with Pembury was excellent - they exceeded all expectations, and they'd already come highly recommended by friends. We'll be recommending Pembury to all our friends and hope to plan another trip with them soon.
Owner's reply
What wonderful feedback! Thank you so much and thank you for undertaking to tell your friends about us - positive word-of-mouth advertising is the best marketing one can wish for.Posted on Google
Asmar Shams1036 days agoPembury Tours arranged an amazing safari for us in South Africa. Traveling with a 10-month old baby, we were hesitant at first to go on a safari, but Pembury provided us a few malaria free options at this time of the year which really made our lives easier and convinced us to go for it! Anya was super helpful with her suggestions as it was the first time for us visiting South Africa, and we picked Madikwe game reserve as our malaria free safari. We didn’t want to leave the baby behind on game drives so Anya was able to find the most suitable accommodation for us with a private vehicle that fit our budget. Jaci’s safari lodge was very hospitable and the staff took really good care of us, especially with a baby traveling along. We are glad that our baby enjoyed just as much as we did. The most valuable part for us was the great suggestions we got, beyond the queries we had in mind, given we were traveling to the country for the first time. We got very good advice on how we should plan our trip, the transfers, weather, flights and even other places worth visiting. We would we happy to get in touch with Pembury again on our next visit to South Africa , which could be very soon given how beautiful is!
Owner's reply
We are so pleased that everything worked out for you. Just having a 10-month old baby has its challenges, so traveling to the other side of the world and going on safari with a 10-month old certainly would have been daunting. Anya is an expert at this and we are so pleased that you are already considering a return to this continent that we love so much.Posted on Google
Cat Crozier1074 days agoJust returned from trip of a lifetime to South Africa all planned and arranged by Melanie at Pembury Tours. Melanie is the best! She completely set up our trip, from start to finish, down to the smallest detail, and gave us everything we wanted and more. She is a good listener, attentive, responsive, knowledgeable and professional. I highly recommend her, you will be delighted and well taken care of!
Owner's reply
What wonderful feedback. Melanie was so delighted to read your review that she brought cake in to the office! So a huge, huge than you from all of us :-)Posted on Google
Betty Repa1074 days agoMy husband and I, along with a friend, just completed a FABULOUS tour of South Africa, created for us by Melanie MacPhail of Penbury, who also added Allan MacPhail as our personal guide! We cannot recommend this company, and those two individuals in particular, enough. Words do not do justice to their professionalism, their friendliness, their attentiveness to our specific needs. This is an OUTSTANDING company with excellent personnel. Betty Repa of Boothbay Harbor, Maine
Owner's reply
Oh my word - what a wonderful review of Pembury and of Melanie & Allan MacPhail. Melanie tells me that the friend who accompanied you has already made contact and is planning another trip.Posted on Google
Bruce Fifield1093 days agoWe have just returned home from an amazing holiday in South Africa. We cannot thank Melanie from Pembury tours enough for putting together such a wonderful adventure. From the minute we stepped off the plane everything was perfect, from the pickups, accommodation (every place we stayed at was beautiful) & the tours. Melanie made booking the holiday so easy. We just gave her an idea on what we had in mind of what we would like to see & do, then she put it all together for us. Melanie also made sure we could contact her if we had any issues along the way. I can honestly say there was not. If you are looking at taking a holiday to South Africa I can 100% recommend Pembury Tours to organize the whole trip for you.+12Posted on Google
Karl Manktelow1103 days agoMe and partner have recently returned from a safari/ cape town trip and Pembury tours made it an unforgettable experience. We was given melanie as our correspondence and she was fantastic from start to finish. Planning a trip to Africa can be so overwhelming but melaine and the team at Pembury tours made the whole thing stress free. Everything went so smooth and accordingly to plan no mistakes no hassle. Upon arriving to our first hotel we was given a Pembury tours welcome pack which included everything from the itinerary of the trip to the tickets of selected activities. Really was 10/10 service from Pembury tours and couldn't thank melanie enough for her quality throughout!Posted on Google
Kayleigh Dormedy1118 days agoWe have to say a huge thank you to you for organising such a wonderful trip for us, Anya. All the lodges we stayed in were beautiful, we got to see the Big 5 and had some of the best food we have ever eaten. Cape Town was just as amazing with the shark cage diving, table mountain and the wine tasting. Every guide, meet and greet and transfer were super friendly and very helpful. The organisation was impeccable - we didn't have to think once! We could not have had a more special time. We would highly recommended Pembury tours to anyone looking to craft a once in a lifetime trip to South Africa.Posted on Google
Sean Leslie1150 days agoWe are just getting home from the most magical honeymoon with Pembury Tours! Big thank you to Anya for carefully planning such a special trip. As an LGBTQ couple, we had some concerns about how accepting certain African countries might be towards us, and Anya addressed our concerns with respect and trust, and planned a holiday where we felt safe to celebrate. So many magical memories we’ll look back on for a lifetime!!+11Posted on Google
Samuel Miller1151 days agoPembury Tours was spectacular to work with. We had an unforgettable trip-- all details were arranged with care. Anya, our representative, worked with us to build a trip that highlighted the best of southern Africa. She gave excellent advice about where to spend our time and helped us meet our budget, without sacrificing quality. We made a few edits to the trip during the planning process and Anya made sure all of these decisions were made carefully. She was very communicative throughout the process. All of our lodging was comfortable with warm, helpful staff, and the food at every location was exceptional (though we also had plenty of fantastic restaurant experiences). We had seamless air/driving transfers between destinations as well. Our assigned tour guides for relevant parts of the trip were friendly and knowledgeable and elevated the whole experience. And in a seemingly infinite pool of safari lodges/experiences, it's hard to imagine we could've been better situated. Finally, though we rarely needed to contact Anya, she was seemingly always available for any questions or issues that came up while we were traveling. I cannot recommend Pembury highly enough. When we visit again, there is no question we will be using their services.Posted on Google
victoria murphy1153 days agoWe have recently returned from Africa. It was the most fabulous experience and I am so pleased we used Pembury Tours. We were able to travel around easily with someone there to meet us at every point of our journey. We missed a flight due to leaving Australia later than expected and Pembury easily assisted us to get the next flight. Kerry, from Pembury organised an amazing itinerary for us. It was definitely a dream come true!!+3Posted on Google
Madison Murphy1168 days agoThanks Tammy for organising the most incredible trip ever. Every detail was absolutely perfect and we hope to be able to use your services again in the future. We’ve recommended you to all of friends and family :)Posted on Google
LC1183 days agoWe were finally able to visit South Africa in May 2023! I contacted Pembury Tours in 2019. Melanie Macphail helped me plan the trip. We were all set to go in May 2020, but the pandemic interrupted our plans. Through all the itinerary changes, Melanie was patient and responded in a timely manner. In the end it was worth the wait. The whole trip and experience with Pembury Tours, were above and beyond my expectations. I highly recommend Pembury Tours, ask for Melanie, she is the best!Posted on Google
Mary-Ellen King1187 days agoThank you to Kerry and Pembury Tours for a wonderful trip to South Africa in June. We had a couple of major variations to our plans and Kerry adapted to them and provided advice and support at every step. Her safari and other accommodation recommendations were also excellent. Highly recommend.Posted on Google
Ellen Johnson1189 days agoWe used Pembury Tours for our recent vacation to Africa and cannot recommend them enough based on our experience. Kerry worked to plan our ideal vacation and incorporated all the items that we wanted to see in an itinerary that flowed great as we travelled to four different countries. She also found a way to make our trip work when we had to shift dates and even added an extra person to our travels prior to finalizing our schedule. All the lodges and tours that she helped us book were incredible. If you plan on visiting Africa in the near future - use Pembury Tours to plan your trip!Posted on Google
Colin McGettigan1209 days agoHeidi at Pembury was terrific to work with. I booked a Travelzoo special at a safari camp in Botswana as my anchor for the trip. I then reached out to Pembury to plan the rest of the trip including stops in Cape Town, Chobe National Park, and Victoria Falls. Heidi did an amazing job understanding what we wanted and created a special itinerary for us. I proposed to my girlfriend during the trip, and Heidi helped organize the best place to do it, got me in contact with the tour guide for planning, and also had special celebrations arranged at each stop on our trip. It was a truly memorable vacation and Pembury was a very reliable partner. I would rate the trip 5 stars and recommend their services to everyone planning a holiday in Africa! The transfers were all on time, the hotel rooms were top notch, and the operators were very friendly. Thank you again Heidi!! Note: On safari, we saw tons of elephants, lions, zebra, giraffe, jackals, birds, mongoose, buffalo, crocs, hippos, warthogs, antelope. The animals get very close to the safari vehicle and it is a magical experience.Posted on Google
Priyanka B1211 days agoHad the best experience working with Anya!! She went above and beyond to help us plan and book the most memorable trip to Cape Town and Sabi Sands. Planning the trip with her was super convenient - she was always available to answer questions on email/whatsapp and even spent a lot of time with us on the phone. The logistics were planned in detail and Anya was constantly checking in with us to ensure everything was smooth. I would recommend Pembury tours (especially Anya!) without hestitation to anyone visiting South Africa - they are local, have the best rates and are fun to work with!!Posted on Google
Lily T1211 days agoWe reached out in mid-February 2023, for a 10-day trip to South Africa just three months later in May! Kerry's response to our initial inquiry was immediate - her first email contained so much information (what to expect, potential specials with various lodges, typical duration, etc.). She later got to us with recommended lodges that fit our budget and had availability on relatively short notice! After researching those independently, we booked directly with Kerry, and paid via secure online payment. We reached out as needed if we had more questions as we approached the start date of our trip, and as usual, Kerry responded so quickly! She even helped us confirm a hotel reservation we booked ourselves. In addition to booking the hotel, she also booked the transfer between lodges and to/from the airports. Everything was extremely well-organized, and I highly recommend reaching out to Pembury for your African Safari needs! She helped us make our honeymoon extremely memorable.Posted on Google
jerry opanowski1212 days agoTammy Harding was fantastic! She was extremely helpful in setting up our trip to Victoria Falls and airline flights from and to different sites in South Africa. When we had extreme delays in our flight to Victoria Falls I called her to let her know that we wouldn't be making our scheduled tour because of the delay. She immediately got it cancelled and put on the next day. On our return home our flight home was cancelled by United for no good reason. I called her again and she worked with her contacts to get us another flight home. Thank you Tammy!
Owner's reply
Thank you for your review. I’m sorry that a few things went wrong beyond your and our control. The fact that Tammy stepped in and made alternative plans on your behalf is something that we at Pembury pride ourselves on. Our tour consultants are always on hand to assist and this gives our clients peace of mind before and during their trip. Many thanks for your positive feedback.Posted on Google
Mike Peterson1222 days agoWhat an amazing experience!!! We started to plan our dream holiday over 9 months prior to departure. After researching tour companies in South Africa, we came to the conclusion that Pembury Tours was perfect for us and boy could they deliver! We had Melanie who assisted with our plans, and she stuck with us all the way through our return home. She helped me plan the most memorable holiday ever with everything from what countries we want to visit, the tours/events and the accommodations. Initially, I was a bit worried (what vaccines, what to pack, how much cash to bring, how to convert money, how much to tip), as I didn't know what to expect. Melanie answered all my questions and more and in return I was able to enjoy the full experience. She set up everything!! All we had to do was show up! We also had amazing people who transported us everywhere. Everyone made us feel comfortable and like family. We made a lot of new friends too! The whole experience was more than I could have ever imagined! I look forward to going back to Africa again soon and I will only use Melanie and Pembury Tours! Thank you so much!!Posted on Google
Jose Guerreiro1231 days agoMy name 's José Guerreiro and I am writing from Portugal. During 17 days (28/Apr-14/May), a Group of 9 people from Portugal have joined a tailor made trip developed by myself and Ms. Heidi Bedford, from Cape Town to Johannesburg, crossing the Winery Lands, Garden Route, Knysna, Port Elizabeth, Chintsa beaches, Drakensberg Mountains (Lesotho), Durban, St.Lucia, Eswatini and Kruger NP. We are travelling a lot, but for the 1st time I have the necessity to send our feedback in order to point out our tremendous satisfaction with "Pembury Tours" and namely, the Senior Tour Consultant, Ms. Heidi Bedford!!! Since our first contact, already in February this year, till several days after the end of our tour, Heidi was an amazing person in supporting us and doing everything possible to give us a great and unique experience. We will never forget her top professionalism, kindness and dedication to our satisfaction! Now, after the end of the tour we realize 100%, how valuable were her suggestions and tips, in fact she knows the "ground" and she is very attentive in order to introduce us the best "value for money" options! Many Thanks!
Owner's reply
Thank you so much for your personal e-mail to me as well as for this wonderful review. In order for a tour operator like Pembury to remain relevant in the modern, electronic world, we have to add value for our clients. The way you described your experience working with Pembury is exactly what we strive to be for all of our clients. Because clients become repeat clients and their friends become our clients. That’s our business model and it’s wonderful to take 5 minutes off and enjoy wonderful feedback like this. Greetings from the owners, tour consultants and all the admin staff at Pembury Tours!Posted on Google
Yii Zheng-Wei1253 days agoMelanie Macphail organised a 1 week honeymoon for myself and my wife to Sabi Sands and Cape Town. It was excellent throughout, good service, good hygiene, excellent food and we felt safe through the trip. Would strongly recommendPosted on Google
Nancy Greenough1254 days agoTraveling from the US to Africa the first time, we were so happy we had a local travel agent to book all our hotels, tours, and transfers. We were very pleased with all our accommodations and drivers plus when plans changed due to other circumstances, our local agent made all necessary changes for us. One call does it all. We were very please with Melanie's utmost timeliness and responsiveness plus her knowledge of accommodations. I felt we stayed at the nicest places and the prices seem absolutely correct and reasonable.Posted on Google
Kaitlyn Cannady1265 days agoMy husband and I just got back from a two week vacation to Zimbabwe and South Africa and all I can say is- wow! We had such an incredible time and it is all thanks to Heidi at Pembury tours. From the very minute we arrived everything was taken care of. This was our first major international travel and we were both a little nervous, but Heidi thought of everything and we were so comfortable. Every transfer, excursion, meal, and accommodation was perfectly thought out and the service was always 5 stars. Heidi did a great job of balancing the list of things I told her we wanted to do, while also adding some of her own fantastic suggestions. She even booked us an amazing dinner for my husbands birthday! I could go on and on, but what I'll say is if you are planning a trip to SA-Pembury tours will make sure your dream vacation becomes a reality! Thank you so much Heidi!Posted on Google
Jaime Montilla1277 days agoI just returned from an amazing trip to Namibia in March 2023. The schedule and all the planning suggestions for local flights, land transportation and tour guides as well as lodging were made by Tammy Harding at Pembury Tours. My experience in Namibia went smoothly without a glitch and all the suggestions and arrangements made by Tammy were excellent . What a great place to visit!Posted on Google
Colin Mann1277 days agoIf like us, you are seeking a bespoke tour in South Africa and are wanting a South African based travel agency, look no further than Pembury Tours. They are truly excellent and are far more knowledgeable and will come in cheaper than your UK based agent. Together with friends of ours, in March we spent 3 weeks touring South Africa. From past experiences, we wanted a South African based agent, not a UK based agent and our experience and intuition led us to Pembury Tours and their Melanie MacPhail. In the planning of the tour, her knowledge and genuine care and interest produced a wonderful itinerary. From the moment we landed to when we took off we were fully supported and along our way, there was no issue with all of our accommodation or tours, including our safari at Kariega Game Reserve, also highly recommended by us. Thank you so much both Pembury Tours and especially Melanie.+2Posted on Google
Salgado_M1280 days agoHighly recommended! I would just like to thank Malenie Macphail at Pembury Tours for arranging our fabulous trip during this last February! We went to Cape Town, Kruger National Park, Chobe, Victoria Falls and then we took the Rovos Rail to Johannesburg, and it was amazing. Everything was beautiful and we took a lot of amazing pictures, so that we can cherish these memories later on. Melanie was always available to help us via WhatsApp or email (and we did contact her a lot!... sorry, and thank you, Melanie!), and we felt we were well taken care of and well guided. Everything was very well organised and Melanie did everything she could to make this trip unique, since we asked her to change a lot of the circuit that was already planned, so that we could visit all the places we wanted and do all the extra activities we hoped for. Since we live in France, payment was also easy enough, done by bank transfer, and with no problems at all (you're a bit uneasy when you're paying a substantial sum, but everything was perfect and hassle-free). We highly recommend Pembury Tours and Melanie's services to everyone who wants to visit the same places we did, and we're eager to travel with you once again next year, maybe to Namibia and to the Okavango Delta. Thank you, once again, for your wonderful work 😊 bye bye for now André and Maria Marques+49Posted on Google
shalvi gujar1303 days agoWe am from India, and we booked our honeymoon to South Africa with Pembury tours… it was the best experience of our life!! We along with pembury created an itinerary for 18 days…it had all adventures, safaris in kruger, self driving, water activities but let me tell you, there was nothing that went wrong for us throughout! They gave us the best car services, we drove ourselves for around 12 days and everyday’s travel time with maps were provided by Kerry to us on the very first day! The stays were also too good! Perfect match to our liking! And she was there every time we had a question.. I would highly recommend this company for any kind of trip. Kudos to Kerry for her guidance to make our honeymoon so memorable:)Posted on Google
Ole Sorenson1324 days agoI had booked a tour with this group a year ago when the pandemic stopped me from going to South Africa. My agent, Anya Pembrook, provided me with the option of getting a refund or leaving my money with the Travel Group and use that as soon as the government opened up South Africa again. I chose the second option. In fact, I extended my trip from 10 days to just over three weeks and every single day was handled brilliantly. The places I stayed in were both unique and wonderfully appointed. The five days I spent in the bush with game rides two or three times a day were amazing. Coming back from the game ride in Sabi Sands to my suite with a hot bubble bath waiting for me was over-the-top fantastic. From the guided tour of Cape Town, to the day trip to the Cape of Good Hope, the five days in the bush and the 10 days of self-driving through the Garden/wine route, everything was meticulously laid out, easy to follow, and I felt well taken care of the entire trip. Those who know me know that I rarely give five stars. I feel like if people do a really good job they get four stars. They have to truly go above and beyond my expectations to get that 5th Star and Anya, at Pembury tours certainly did that. I would enthusiastically recommend this group and Anya in particular.+42Posted on Google
Renee1337 days agoThis was our first trip booked via an agency, and we're so happy to have found Pembury Tours! We contacted them on quite short notice to book a trip during high season (including Christmas), and everything came together quickly and smoothly. Anya helped us from A to Z when it came to organizing our trip, taking all the stress out of planning and making it a very fun way to prepare for travelling. We ended up going on a 9 day tailor-made trip including 4 days in Cape Town, and 2 different spots in the Greater Kruger Area for safari. The lodges Anya selected were absolutely incredible, and everything from (airport) transfers to dietary requirements were arranged, so we could completely focus on the incredible experience! Overall a 5-star experience with Pembury Tours. We also loved that Anya was available for any quick questions we had during the trip via phone or Whatsapp.Posted on Google
Pilar Caldwell1346 days agoAnya at Pembury Tours planned an incredible trip for my mother and me to celebrate my mother's retirement. I reached out to Anya with a few ideas of where we wanted to go and what we wanted to see, and she put together a seamless custom itinerary including Cape Town, Cape Winelands, Sabi Sands Reserve for safari, and Sandton/Joberg. She was available throughout our time and incredibly helpful and responsive both during and in advance of our stay. She even planned a few thoughtful surprises for my mom along our journey. We were always well taken care of, from the time we arrived at the airport in Cape Town through our departure in Joberg. Everything was absolutely beautiful in South Africa- it is truly a magical country, and we had a magical experience that we will remember forever. I would without a doubt recommend Anya and Pembury and I plan to work with them again very soon!Posted on Google
Andy Miller1348 days agoI highly recommend Pembury Tours, especially Melanie! We are a young couple and had booked flights for a trip to South Africa but had absolutely no idea where to start with the holiday itself. I enquired at Pembury tours and within hours Melanie had been in touch to take further details of our plans and interests. She quickly came up with a fantastic itinerary that had everything we were looking for (I had it verified by some friends / contacts who were SA locals). She took on board things we were interested in seeing and doing and somehow managed to squeeze everything in. If Melanie’s service had stopped there I would have been very pleased with the holiday of a lifetime she had arranged for us HOWEVER she also remained on call throughout the entire trip to offer advice and assist with any problems. We had not one but two minor emergencies (which were entirely our own fault) including a suitcase being left in a cab. Melanie was on it immediately and within 15 minutes I had my bag back in hand. This was made even more impressive by the fact it was a Sunday afternoon when she should have been relaxing with the family rather than dealing with our stupidity! I really can’t thank Melanie and Pembury tours enough for the excellent service we received and the wonderful experience in South Africa. There genuinely wasn’t a bad moment in the entire trip and it was all effortless.Posted on Google
Nathan Coleman1349 days agoAnya from Pembury was absolutely incredible in helping my wife and I plan the perfect honeymoon. She couldn’t have done any more than she did and we are so grateful to her for being so patient and helpful. 5/5 would definitely recommend Pembury (Anya in particular) and will 100% be using them for our next African adventure. Anya meeting us at Port Elizabeth airport was such Al overly surprise and a really nice, personal touch. ❤️Posted on Google
Michelle Moreschi1369 days agoWe had an amazing trip to Cape Town and the Eastern Cape in December 2022 organized by Pembury Tours. Extremely well done with visits to Robben Island, and helicopter ride and dinner at the 12 Apostles( a special birthday celebration) and on to Grootbos, Lalibela, and Addo. Great attention to every detail and lots of special touches. I’ll definitely go with Pembury again on future trips to SA. KUDOS TO SUSAN!
Owner's reply
Susan, as one of the founders of Pembury, actually doesn’t do much tour consulting anymore as the demands of running the business are a big drain on her time. Tour consulting is her absolute love so I know that she will be very pleased to see this review. Many thanks!Posted on Google
Charlotte T1372 days agoKerry helped us plan our honeymoon in South Africa with 2 different safari lodges, Cape Town and Franschhoek. She was absolutely unbelievable in terms of the service offered, the organisation and the places she chose. We had never been to SA before and didn’t know where to start, she gave us lots of advice, took the time to talk it all through with us, gave plenty of recommendations and planned the honeymoon of our dreams from start to finish. Cannot recommend her enough!
Owner's reply
Many thanks for taking the time to post a review of your experience with Pembury. Kerry is one of our most experienced tour consultants and she plays an active role in assisting newer consultants so that the standard of excellence in service is uniform and all of our clients can expect the level of professionalism that you experienced with Kerry. Wishing you all the best for 2023!Posted on Google
AR1373 days agoI usually don’t take time to write reviews, but I made time for this one because Melanie and Pembury Tours deserve all the positive reviews you see here. We originally planned our trip for 2020, but it had to be delayed to May 2022 due to COVID-19. Back in 2019 when we originally started contacting travel agencies and planning our trip, some agencies didn’t bother to respond, others sent crazy expensive and unrealistic itineraries, and others initially responded but then dropped the correspondence after a while. Melanie came back with a very realistic and reasonably priced itinerary and consistently responded to every question we had. We eventually built the itinerary with the level of lodges and hotels we were looking for, all the activities we wanted, and within range of our budget. We ended up with an amazing itinerary including Sabi Sand, Kruger, Capetown, Wine Route, Garden Route, and St. Lucia and Hluhluwe-Imfolozi in the Kwazulu Natal. Like everyone else, we had to postpone our trip due to COVID and in the meantime, many things changed, in particular the airline/flight availability and schedules. Melanie had to completely reorganize our trip from beginning to end, which in some cases required extra nights in new locations to accommodate the new flight schedules. She also found us some much nicer hotels and upgraded rooms than were on our original itinerary that were offering limited time deals and still kept things within our budget. We were really happy with all of the hotels, tours, and activities in our itinerary. I never use travel agencies for trips, but this trip was much longer than normal and we moved around a lot and did not want to drive ourselves, nor be on large tours. This meant we had many transfers, pick ups/drop offs, tour guides, hotel reservations, flights, tours, etc. and there were just too many details we didn’t want to deal with. We left prepared for any number of things to go wrong because there were so many places one small thing could completely derail the trip. The whole thing was absolutely seamless. I honestly cannot believe they managed to make everything work as well as it did. In the middle of our trip, one of our domestic flights was cancelled, but Melanie helped us book a new flight and rearranged all the subsequent transport, all within hours of notifying her it happened. She was always available on email and WhatsApp, checked in on us throughout the trip, and even came to meet us at the airport when we were in Port Elizabeth where Pembury is located. As an aside, I did my own calculations on what I think it would have cost if I booked everything included in our trip myself. I do not think I could have booked it any cheaper and it may have even been more expensive if I had done it myself because the travel agents in SA have access to some lodging deals the public does not. If you are worried using a travel agent is going to cost more, I do not believe this was the case for our trip. Even if it had been, it would have been well worth the added expense for all the time, hassle, and stress they saved me in planning, organizing, and executing this trip. We met another couple on a tour in Cape Town and their experience with another agent at Pembury sounded just like ours. I cannot say enough positive things about Melanie and Pembury Tours and we will not hesitate to contact them when we plan another trip to Africa.
Owner's reply
WOW! Thank you so, so much for taking the time to write this detailed feedback about your recent trip. Traveling to Africa can be daunting and your feedback will definitely assist potential future travelers by giving them the peace of mind that using Pembury brings. Our business model is based on word-of-mouth referrals so feedback like yours is a huge help for us. Many, many thanks!Posted on Google
Steven Fischer1387 days agoWe were so fortunate to find Kerry at Pembury to help plan our first visit to South Africa. She understood immediately our budget, likes and dislikes, and put together a brilliant two weeks for us. We never would have found the hotels Kerry booked for us, and she made the entire planning experience a pleasure. Great service, excellent communication, and very budget friendly. If we're lucky enough to get return we'll certainly use Kerry and Pembury.
Owner's reply
It’s so good to get feedback from clients, so many thanks for that. The last few years have been tough on our industry so it’s especially wonderful for tour consultants like Kerry to get feedback like this.Posted on Google
Enrique Vega1389 days agoAnya was our tour designer and we loved our honeymoon, we saw all the big five at Idube Game Reserve, our first safari and we loved it!Posted on Google
Louise Gauthier1396 days agoWe asked Melanie of Pembury Tours to arrange a trip extension for us, which she did at the wonderful Impodimo Lodge in the Madikwe Game Reserve. It was marvelous. The logistics of interim lodging, transportation, and transfers were seamless because of her efforts. Her communications and trip advice were invaluable. Kudos to her and Pembury.+3Posted on Google
J C1420 days agoWe have just returned from a wonderful 2 week holiday to Kruger National Park and Sabi Sands. Kerry Ririe at Pembury was our tour consultant and this is the 3rd time we have used Kerry & Pembury. We wouldn't consider using anyone else. Our 1st trip was Cape Town, Sabi Sands and Victoria Falls. Our 2nd trip was a self drive holiday around Namibia. All 3 holidays were excellent and this was due to the excellent service and detailed knowledge that Kerry was able to provide when we started discussing each trip with her. Kerry's recommendations for accommodation and tours have always been first class. If you are heading to southern Africa then contact Kerry & Pembury Tours to ensure that you have a wonderful holiday.Posted on Google
Mary Ruth1428 days agoAfter a great deal of online research, we approached Pembury Tours and asked them to arrange a South African safari trip for us. Tammy quickly responded to our message and started working on our plans. We told her our budget and our particular interests and she did the rest. She put together several proposals and from that, we finally came up with a superb trip. Tammy arranged everything perfectly, the lodges she suggested were amazing and all of the road and air transfers worked seamlessly. We didn’t have to worry about anything while we were away, Tammy had given us her contact details and was available at any time should we have any problems or queries. We would highly recommend Pembury Tours and would like to thank Tammy in particular for all her help in planning a wonderful trip to South Africa. We hope to work again with Pembury Tours, Botswana and Namibia are looking very tempting!!
Owner's reply
Many thanks for taking the time to post this review. Tammy will be delighted to see it - she’s a real asset to the Pembury team. It’s good to see that you’ve been bitten by the “Africa Bug” - I’m sure Tammy will be able to put together an equally memorable trip of Namibia and Botswana when you are ready 😊Posted on Google
Hany Salem1438 days agoThis is one of the best tour operators i have used. They everything throughout the tour that I did not have to worry about anything, from transportation, to hotels , even helped with the flight scheduling. and gave me recommendation of things to do in every city I visited in my trip . Their representative (Anya) was so good and helpful with the planning and the execution of the tour, she even helped me with suggestions of requests not related to the tour , in those cities. I am looking forward to use thier services again in my next trip to AfricaPosted on Google
Marketing Igitego Hotels1458 days agoThey have a perfect customer servicePosted on Google
Michael Hill1460 days agoMelanie Macphail of Pembury Tours planned our dream trip to South Africa to Cape Town and Kruger National Park. She did a truly outstanding job with no detail left unplanned. At every stop, we were greeted by their representative who assisted us. The lodging she scheduled for us was outstanding in Cape Town and at three safari camps near Kruger. We could not have been more pleased with the service provided by Melanie. Highly recommend.
Owner's reply
Many thanks for taking the time to post this review, Michael. Our tour consultants, like Melanie, are critical to the success of our business model which is actually pretty old fashioned - provide the best possible service and reliability and rely on word-of-mouth referrals from past clients to generate new business. So by posting this review, you are helping us to continue to provide our service to future visitors to this wonderful continent of Africa.Posted on Google
Megan Woodland1468 days agoThis trip has been my on my bucket list for as long as I can remember. I have always wanted to go on an African Safari. I reached out to Pembury tours and Kerry took care of everything for us. She created multiple itineraries based on our wants and desires allowing us to pick which one we felt like we would most enjoy. Plus, she was willing to adapt to any requests that we had. We communicated everything via e-mail and she was quick to get us answers or just let us know that things were being worked on. Right before the trip Kerry reached out with her WhatsApp information so that we could communicate quickly while on the trip. She was also kind enough to check up on us partway through to hear how everything was going. We did run into travel issues (flight cancellation) getting to South Africa and had to let Kerry know that we wouldn't make it the day we were supposed to. She was great to rearrange things to allow us to do as much as possible with the loss of a day in Cape Town. Our trip was absolutely amazing! It honestly surpassed all of our expectations and I don't think we could have hoped for anything more. Out of the 3 different safari areas, our favorite was Simbavati, but that might have been due to the fact that it was our very first safari ever, we were able to see all of the Big 5, AND we were lucky enough to see the wild dogs (twice!) while there. Inyati had unparalleled viewing of leopards with them being so comfortable around vehicles and we were even fortunate enough to witness leopards mating. We were able to see all the Big 5 here as well. The Hide had the best viewing for elephants with herds coming to the watering hole every evening, it was so fascinating to see the group dynamics of different elephant herds, especially from the 'hide' that they have that allows guests to get close to the watering hole using an underground tunnel. It was here that our safari vehicle was charged by a bull elephant (talk about an adrenaline rush), but the guide had everything in hand and was able to de-escalate the situation. Cape Town was stunning and we wished we would have been able to spend 2 days there, but travel issues happen and we were just so happy with what we were able to fit in during the single day. Victoria Falls was breathtaking. We had seen pictures, but no picture could do it justice and we were so pleased to be able to spend time there and see the falls. We really enjoyed both the dinner cruise and the tour of Victoria Falls. Absolutely all of our accommodations were perfect and the food was delicious. We didn't notice any staffing shortages and were very well taken care of at each location. In fact, we feel like we lucked out because it appeared that most things were back to normal, but there weren't as many people, so we got to enjoy everything with smaller crowds. I've told all my friends and family that if you're looking for a perfect experience, to use Pembury tours. All transfers and rides were set up for us, so we never had to worry about any of that which just made the entire trip so much easier to enjoy.+14
Owner's reply
We are so pleased that everything matched, or exceeded, your expectations. Thank you so much for this wonderful review and for telling all your friends about Pembury. Kerry has been with Pembury "forever" and is the ultimate travel professional. We always have a little "whoop whoop" celebration in the office when a review comes in and Kerry was as enthusiastic about this review as she was when she received her first review all those years ago.Posted on Google
cliff haka1504 days agoWe had used Pembury many years ago and re-contacted them a few years ago to plan a more extensive trip with our entire family of seven. Things were all arranged and then COVID showed up. Our agent Melanie worked tirelessly to get our deposits held and reapplied until the trip could safely be rescheduled in 2022. Her attention to all of this was incredible, and she was in touch regularly about payment schedules and booking internal flights, which see did for us, etc. The trip was simply incredible, and it became clear that Melanie was tracking our progress to ensure that nothing had gone awry. We were greeted and helped to and from airports and booked into facilities that were consistently superb. It was the trip of a lifetime, and we owe it all to Melanie at Pembury Tours.
Owner's reply
It is so good to get a review like this - from a repeat client. In these times of uncertainty, having just emerged from Covid, many people are hesitant to plan trips. So thank you for describing how Pembury went about looking after your interests and deposits and how we worked to reschedule your trip to 2022. Many people who are considering a trip to Africa might be comforted to know that they can use us with safe in the knowledge that we always put our clients' best interests first.Posted on Google
Jennifer Jerman1552 days agoWe've had an African safari vacation on our bucket list for several years and like so many other people, the Covid pandemic meant that all travel was grounded. However, that didn't stop us from planning!!! And we could not have chosen a better planning partner than Pembury Tours and Melanie. Melanie made the entire process as easy as possible. There wasn't one detail that was forgotten or not taken care of. More importantly, because we were planning during a global pandemic, we never knew what changing circumstances would be coming our way. Luckily, we had Melanie who was always available to answer questions in a timely manner. The level of detail was very impressive. As far as the trip itself, it exceeded our expectations on every level. Victoria Falls was spectacular and humbling. Chobe National Park and Munchenje Lodge were unbelievable. And Ker and Downey's Kanana Camp took service and hospitality to a new level. All in all, it was the trip of a lifetime and my children were moved to tears on a number of occasions. And for that, we say Mission Accomplished!!! Not only would I recommend Melanie and Pembury Tours, we're already talking about going gorilla trekking in Central Africa and wouldn't you know it, Pembury Tours can help us with that as well.+9
Owner's reply
What a wonderful review and endorsement of our services! Thank you, Jennifer. Being in the business of "making memories", we understand that trips to Africa are often once-in-a-lifetime events and it's extra important to get things right. The culture that we have at Pembury is one of double and triple checking that all arrangements are in order. Melanie is the ultimate professional and I thank you for your acknowledgement of this. She is such a tonic in the office and I know that, like most of us when we get positive feedback, Melanie was beyond happy when your review came in.Posted on Google
Elizabeth Dail1553 days agoI can’t say enough wonderful things about Pembury Tours! The company as a whole is very organized and professional. Our tour consultant, Kerry Ririe, was an absolute pleasure to work with! She went above and beyond to ensure we experienced our dream South African vacation. She took real interest in our hopes for this trip and made it all happen, as well as offering her own excellent recommendations on what to do and places to stay. There was thorough and timely communication back and forth in the planning process and while we were on the trip, I felt like I didn’t have to worry about anything! She put our minds at ease planning such a big vacation, especially with Covid restrictions still in place. We didn’t have one issue during the entire two week stay! The cost of the trip, considering how extravagant, was in my opinion VERY reasonably priced. My husband and I would do it all over again, with Kerry and Pembury!
Owner's reply
Thank you so much for this wonderful review of your experience using Pembury for your recent trip to South Africa. A big part of any vacation is having peace of mind that everything will go according to plan Thank you for raising this point - we are sure that people who are considering who to use for their African vacation, might just be swayed to use Pembury :-)Posted on Google
Melissa1554 days agoWe approached Pembury Tours at the end of March of 2022 to plan for a trip in June 2022. Tammy Harding was our Tour Consultant and we had a great experience throughout the entire trip planning process and while we were on holiday. Even though it was a fairly short time before our travel dates, Tammy did a fantastic job putting together our itinerary based on our requirements. There were a few activities we wanted to include and she was also able to accommodate them into the itinerary and gave her recommendations/advice. Before our travel, Tammy promptly sent us all the required information and also made herself available on whatsapp if we had any questions. She also sent us additional information ahead of us receiving the detailed travel pack just so we were prepared ahead of time. While on holiday, we were able to easily contact Tammy who checked in with us as well. All of Tammy's recommendations on accommodation and activities were spot on and we enjoyed them very much. The lodges we stayed exceeded expectations and all transfer partners were highly professional and service was excellent! It was a trip to remember and we will not hesitate to book with Pembury Tours again in future. Will definitely recommend our friends and family to book with them too!+7
Owner's reply
Thank you for taking the time to write such a wonderful review of your experience with Pembury. I cannot tell you how much it means to the tour consultants when they get feedback like this. Tammy has been with Pembury for ever and I just know that she will be so happy with your review. Our consultants rely on word-of-mouth referrals for business so it is extra awesome that you plan to tell 10,000 of your closest friends about us :-)Posted on Google
Jillian Butler1591 days agoMy husband and I recently returned from the THE MOST PERFECT honeymoon trip to South Africa, and we know for sure that it is due to the work of Heidi and of Pembury Tours that we had such an incredible experience. I worked with Heidi planning my honeymoon for almost 3 years. Due to COVID, our original wedding and travel plans were rescheduled, cancelled, and rescheduled again and again. Every single time we were forced to make the decision to postpone, Heidi was positive, supportive, and still remained excited about the event and the opportunity to make our dreams a reality even with a new date. She would tell you that by the time our honeymoon finally arrived, she was more excited than we were! Every single part of our trip that Heidi touched was perfect- from the several itinerary options that she versioned for us at the beginning all the way through the final airport transfer on our way home. She paid meaningful attention to our goals and our ideas about what we wanted to see/do/experience, created itineraries to choose from, and responded to our thoughts and feedback to design the perfect trip, as if she was reading our minds. The pre-event communications and preparation were exceptionally helpful to frame our experience, and the packet and details that met us upon our arrival in the country continued everything we could need (and more!) to orient ourselves to our trip. Throughout the trip, Heidi checked in via WhatsApp, and even communicated with some of our parents to help organize some ‘secret’ surprises for us along the way. And our parents have more wonderful things to say about her help organizing some meaningful gifts that were delivered to us at the perfect time! I was such a relief to literally just sit back and relax, and let Heidi’s planning or organization take control. The tour guides, the transfers, the check in process at each of our locations, etc.- was all expertly organized. We didn’t have to worry about a single thing the whole time! My husband and I are eager to be ambassadors for both the beautiful country of South Africa, as well as Pembury Tours. We could not have had a better trip, and have Heidi to thank for being at the helm of it all!
Owner's reply
Thank you so much for taking the time to write such a wonderful review about Heidi and Pembury Tours, Jillian. We are so pleased that your honeymoon was so enjoyable and from all of us at Pembury, we wish you and your husband all of the very best for your future together.Posted on Google
Melinda Doherty1597 days agoI was referred to Pembury Tours by a friend and was very pleased to have been paired with Melanie to plan our trip. I began the booking before COVID and she hung in there for the duration providing updates and we finalized a date that was comfortable for me. Melanie did an amazing job helping to plan the perfect trip, based on our accommodations and what we wanted to see. The whole itinerary was flawless as we arrived and traveled from place to place. She also communicated with us throughout the trip. We began our African journey at Victoria Falls, the tour of the falls was amazing and my daughter did all the adrenaline activities. We also went on the walking tour of the white rhinos in Zambia. All of our transfers were very well coordinated. We then traveled to Chobe and the safari experience exceeded our expectations. Just when we didn't think the trip could get any better, we experienced the Okavango Delta. It was an overwhelmingly wonderful experience. I would highly recommend Pembury Tours and am grateful to have been working with Melanie. Visiting Africa was truly a trip of a lifetime!
Owner's reply
Thak you so much for posting your review Melinda. Melanie is so perfectly suited to be a tour consultant because it’s her nature to always go that “extra mile”.Posted on Google
Rahul M (Rahul Mirpuri)1603 days agoI am super grateful that I came across Pembury Tours where Anya was our tour consultant and created the perfect and unforgettable trip for us. Anya did an amazing job helping me to plan an unforgettable trip to Zimbabwe and helped me plan my proposal. It was our first time visiting Africa and the only thing I knew is that I wanted to propose next to the elephants. Therefore, Anya helped me and guided me to which country we should visit to enjoy the company of the elephants. Since it was our first time visiting Africa, and one of our first trips outside Europe after covid, Anya's guidance throughout and support were incredible. She prepared the most romantic and adventurous trip for us. From our VIP airport pickup to the romantic and incredible accommodations, every detail was taken care of, the only thing we had to do is create new memories. We started at Victoria Falls and then spent a couple of days at Hwange National Park where we created incredible memories and stories to share with our friends and family. The trip exceeded our expectations, both the camps and the lodge we stayed at were excellent! Apart from the trip, Anya helped me out organizing my proposal, my now fiance had been wanting to see elephants for a long time, and with Anya's help, I could propose to my other half in the company of the elephants at The Elephant Camp, something that we will forever cherish. We will not hesitate to book our next trip to Africa with Pembury Tours!+4
Owner's reply
Thank you for your wonderful review Rahul. And congratulations on your engagement too! Anya is an absolute gem - always going out of her way to ensure that her clients get something extra, something special. I actually feel like I know you and your fiancé because Anya has a tendency to tell the entire office what she’s doing for her clients. Arranging the proposal opportunity with the elephants was something that everyone in the office was aware of 😊Posted on Google
Bryan Kelley1629 days agoKerry did an amazing job helping us plan our trip to South Africa! When we initially reached out to Pembury in 2019, we knew we wanted to go on a 5 day safari at Kruger National Park but had no idea where to stay or how much it might cost. Kerry provided options for itineraries at different budget levels. With her guidance we booked the trip for April of 2020 but due to Covid 19 we had to reschedule several times. We were finally able to take the trip this April it completely exceeded our expectations. Kerry was so helpful and kind in planning and rescheduling at every step of the way. We can't thank her enough for all her help. Her choices for Safari lodges were excellent, she coordinated all of the transfers between lodges, and provided great day trip recommendations for the second half of the trip which we spent in Cape Town. If we go on safari again we will definitely use Pembury for the booking.+7
Owner's reply
Thanks so much for this wonderful review Bryan - I know that Kerry will be delighted to read it! The last 2 years have been a trying time for everyone and we really focused on using the time to re-charge our batteries and to ensure that existing clients were looking after and that they felt comfortable that we would be around after the pandemic was over. We have been extremely encouraged by how many past clients have made enquiries in the past few months and we are definitely as busy as ever. Reviews like yours play a big role in giving a reader a degree of comfort about Pembury, so many thanks for that! Kerry is currently on vacation in Thailand and is due back in the office next week.Posted on Google
Guadalupe Bösch1663 days agoEs hatte alles problematisch angefangen, Corona u.a. machte uns einen Strich durch die Rechnung. Tammy von Peambury Tours war super; sie machte einen guten Job und in "letzter Minute" klappte alles: Lalibela wurde zum grandiosen Erlebnis !! Wir haben Tammy gebeten, eine Tour für 2022 wieder zu organisieren, diesmal Okavango/Victoria falls. Wir freuen uns sehr darauf !
Owner's reply
Thank you so much for posting this feedback. Tammy, and all the other consultants, find it so rewarding when clients take the time to write a review. We look forward to looking after you one your next African vacation!Posted on Google
mandeep mistry1733 days agoWe are thrilled to write this review for Pembury Tours, and in particular, Anya who was our tour consultant. After reading so many positive and 5-star reviews about Pembury Tours on SafariBookings.com, we decided to get in touch to help organise our safari to Sabi Sands. Anya was kind and cooperative enough to answer our questions and provide an offering that met our specific needs. During our conversation, we expressed our desire to visit South Luangwa, Zambia and she helped us with a perfect itinerary that we decided to go ahead and book instead of Sabi Sands as originally planned. Both of us being hobbyist photographers, we had requested for a private tour and cited particular requirements - right from what we'd like to do and see, our budget and the desired length of stay, to finer details like dietary requirements, what kind of tents we'd prefer, etc. Leaving no stone unturned, Anya put together an amazing and extremely well organised itinerary. The camp recommended by her, Flatdogs Camp, is a wonderful property in the valley. The guiding quality was top-notch, the food was delicious (even for vegetarians like us), and above all the staff, including the owners, were so welcoming and friendly. We had fairly high expectations from a sightings point of view, and thankfully we got to see and photograph everything we wanted including Leopards - the marquee species in South Luangwa, and the endangered African Wild Dogs, not to mention innumerable other animals and birds. As a part of the entire booking process, it was a seamless and stress-free experience. Anya was very understanding, accommodative and was quick to respond to a million emails we would have sent to her. She is extremely hardworking and caring at the same time. It is a skill to be able to manage demanding guests and be patient at the same time. Anya certainly excels in this regard. Travelling during Covid-19 times can be very stressful, and the rapidly changing travel rules make it even worse. We were originally scheduled to travel in June'21 but the delta variant caused our flights to be banned just days before our travel date. In these uncertain and anxious moments, Anya stood strong by us and catered to our questions with a human touch! She is so trustworthy and reliable and stayed in contact constantly as we tried to reschedule our safari. We eventually travelled in Nov'21 and thanks to the meticulous efforts from Anya, we had a fabulous time. Smaller things like airport pick-up and drop services, arranging for Covid-19 tests, etc. were kindly organised by her, ensuring that we could relax and enjoy our safari. As fate would have it, the panic around the Omicron variant meant that our flight back home was suspended literally 3 hours prior to the departure, leaving us stranded at the airport. Despite being her weekend and on top of that being fairly late in the evening, Anya went out of the way to arrange a vehicle to take us to a hotel to spend the night, and also kindly assisted in finding alternate flights back home. In these desperate times, having somebody trustworthy and reliable makes a huge difference mentally, and we are lucky to have had Anya around to help and guide us. It's difficult to imagine booking a trip on our own, especially in these challenging uncertain times. In the absence of the expertise and professionalism exhibited by Anya, it could have been a far worse and stressful experience for us. Thankfully, she lifted a lot of burden off our shoulders and ascertained that we enjoy our trip and leave the worries to her. A big thanks to you, Anya! Pembury Tours is a name you can trust and rely on. We highly recommend them - they know what they're doing and are the best in business.
Owner's reply
Wow! There was actually some teasing in the office when your review was posted - people were joking with Anya that maybe she had asked a family member to write the review :-). Thank you so, so much for taking the time to write such a detailed feedback review of your vacation and Pembury Tours. The last 2 years have been extremely difficult for all concerned and I hope that you will have another trip to Africa so that you can have a really hassle-free and seamless trip.Posted on Google
Ashley O'Connor1763 days agoThere are not enough words to describe the incredible trip we had, all thanks to Melanie! This trip was originally planned for December 2020 but, due to COVID, was changed to November 2021. Not only was Melanie wonderful with helping to plan the original trip but she remained in constant communication with me as we readjusted and rebooked. Everything I asked for she made happen, no matter how many times I changed my mind! She answered every question in a timely manner and organized (and re-organized) all the activities as I found. She had everything (and I do mean EVERYTHING!) arranged before we arrived. When weather prevented us from doing our planned whale watching tour there was a back up plan! My parents enjoyed a trip on the Chobe River before joining my husband and I in Victoria Falls, Zimbabwe. Our trip also included Zambia before heading to Sabi Sands, Timbavati, Franschhoek, Hermanus and finally Cape Town. Melanie arranged all our bucket list items: swimming in Devil’s Pool, shark cage diving, safari, snorkeling with seals, and more. I can’t thank Melanie, and Pembury Tours, enough for helping us have such a memorable trip. If you have every considered a trip to Southern Africa contact Melanie and GO!+9
Owner's reply
It's so gratifying to receive positive feedback like this. As one would expect, the last two years have been tough for tour operators and tour consultants like Melanie. We have stuck together and are the same team today that we were before the pandemic arrived. Many thanks for taking the time to provide feedback.Posted on Google
Dana and Marcus Secor1790 days agoWe had an amazing safari in South Africa thanks to Pembury Tours!! It was truly the experience of a lifetime. Our travel agent Tammy Harding made everything so easy for us – she had great recommendations on which lodges to stay at and was always very organized and quick to respond to any questions we had, no matter how small. She understood exactly what we were looking for and created the perfect itinerary. She also connected with us through WhatsApp while we were on the trip in case we needed anything. We wouldn’t hesitate to book with Pembury Tours for our next trip and would highly recommend them to anyone. Thank you Tammy for everything!+11
Owner's reply
Being in the service industry, we reply completely on referrals from past clients and reviews. Thank you so much for taking the time to sing Tammy's praises as well as Pembury's.Posted on Google
Joan B1808 days agoTammy was the best travel agent we have ever used. She was so helpful and patient with all our travel changes during these crazy times. The trip she helped us plan turned out to be life changing. Trust her judgement. She won’t steer you wrong. She advised us to use Delta and Desert camps and we loved each one for different reasons. I highly recommend Tammy with Pembury Tours.+5
Owner's reply
Tammy has been with Pembury "forever" and she has been a true professional since the day she arrived. She has a loyal following of past clients around the world who use her every time they come to Africa. I am so pleased that your trip was a good one and that you had such a good vacation and we look forward to seeing you (or 10,000 of your closest friends & family) in the near future! :-)Posted on Google
Bob Hudson1814 days agoWe just returned from our second African safari adventure (Sept '21) planned with Kerry Ririe of Pembury Tours. The first trip (Aug '14) was such a great experience that I never considered any other agencies or another agent. Kerry always takes the time to understand her clients needs and works the trip accordingly. We have experienced several sticky situations in planning these trips (i.e. missed airline flight that was our fault, Covid postponement in '20, Delta changing flights weeks before departure causing complete trip replan, etc.). Kerry cheerfully has worked through all of these issues and more with us to insure we had the trip of a lifetime. One cool thing we were able to do this year was use WhatsApp to be able to stay in touch with Kerry whenever we had wifi connections - she made herself available several times on our latest trip when we had some small issues pop up that she took care of. In short, if you're investing in the trip of a lifetime, you can not go wrong with Kerry or Pembury Tours IMHO.
Owner's reply
Thanks for your wonderful review Bob. Kerry is one of those amazing people who is super-organised so being a tour consultant at Pembury is the perfect career for her. It's always good to have repeat clients and I am so pleased that your second trip went off so well, despite the best intentions of Covid and the various "curve balls" that were thrown at you and in the planning stages.Posted on Google
Sherry H.1823 days agoThanks to Pembury Tours and our agent, Anya Visser, we had the most wonderful trip to South Africa! Based on our general description of what we wanted (e.g., to see the animals and enjoy lovely lodges), Anya skillfully created a custom itinerary that exceeded our expectations and yet met our budget. She arranged for us to spend 3 nights each at the Sabi Sands and Timbavati game reserves, with a 2 night interlude between them at the fabulous umVangati House in the Blyde River Canyon area. Both bush camps had expert guides, delicious food, and top notch accommodations. We had 2 game drives a day, with close-up sightings of the Big 5 (elephants, lions, leopards, rhinoceroses, and Cape buffalo) as well as numerous other animals such as giraffes, crocodiles, baboons, monkeys, zebras, impalas, antelopes, hyenas, and hippopotamuses. Many of the animals had babies which made the viewing even more special. Our 2-day visit to the Blyde River Canyon area was magical. The third largest in the world, the Blyde River Canyon has incredible scenery and views. Our lodging at the umVangati House (located in a private nature preserve) was a 5-star experience — exceptional hosts, amazing food, fantastic accommodations, and spectacular views. The entire trip was seamless; Anya arranged escorts for us at each destination to ensure transportation was smooth and timely, and everything was taken care of in advance so we could just relax and enjoy our trip. Anya was exceptionally easy to deal with and professional, and went out of her way to ensure the trip was everything we could have wanted. She even arranged COVID testing for us so we could meet travel requirements within time restrictions. We would not have been able to experience a trip like this without the expertise and attention to detail that Anya and Pembury Tours provided. It was the trip of a lifetime. We highly recommend Pembury Tours to anyone wanting a fun and relaxing trip — they are the best!
Owner's reply
Its so gratifying to read a review like yours, Sherry. Anya has a loyal following of past clients and it's no surprise to me that you had such a wonderful vacation. I know we sound like a "stuck record" when we say that reviews like yours are invaluable to Pembury as there is no better advertisement for a service business than word-of-mouth referrals. I am sure your review will go a long way to giving potential clients of Pembury peace of mind that they can use us with confidence. Many thanks for taking the time to write such a long, glowing review.Posted on Google
Victor Moscoso1858 days agoTammy at Pembury Tours exceeded my expectations. She is extremely professional, courteous, efficient and takes care of the minimum details. Considering we are living in this Covid pandemic, all the travel arrangements, Covid test scheduling were coordinated perfectly. She always anticipates potential issues and provides alternatives. When I needed to adjust my plana due to Covid restrictions, she was always prompt in providing solutions. She made herself available at all times and I felt I had constant support throughout my trip. This definitely helped me to enjoy my vacations thoroughly. Her suggestions of hotels, restaurants and tours were excellent. I highly recommend Pembury Tours and Tammy, in particular. Excellent overall experience!!
Owner's reply
Many thanks for taking the time to post this review of Tammy and Pembury Tours. 2021 is our 25th year in business and the only reason we have remained in business is because we have always taken the long term view. This means exceeding clients’ expectations and being there for them at all parts of their journey - before, during and after their travels. It it because of an incredibly loyal client base that most of our business is from referrals.Posted on Google
Ugo Fasano1860 days agoTammy from Pembury Tours organized a safari trip for us going to Botswana, Zambia and Sabi Sabi in South Africa, ending in Cape Town/Franschhoek. The choices of the lodges Tammy made for us were just perfect: beautiful, very clean, great and friendly staff, delicious food (Xakanaxa camp, Chobe Reserve lodge, Waterberry lodge and Sabi Sabi Earth lodge). The choice of restaurants in Cape Town was superb, in particular FYN. The trip went very smoothly, no problems at all despite COVID, in fact we felt very safe and the four COVID tests we had to take during our trip went all without a single problem. The organization by Tammy of the the whole trip was flawless. I highly recommend Tammy/Pembury tours to organize your trip to Southern Africa. You can trust them!+36
Owner's reply
Many thanks for your wonderful feedback Ugo. It is so difficult to choose a reliable African specialist and reviews like yours definitely help the traveling public to choose someone like Tammy at Pembury Tours. Many thanks and best regards.Posted on Google
Brian Byers1861 days agoI reached out to Pembury Tours based on the recommendation of a friend, who had nothing but positive things to say about her experience as well. Tammy with Pembury Tours helped me create a dream honeymoon. She was instrumental in our being able to make this trip happen, working tirelessly to help us navigate all of the fast-changing regulatory requirements that a honeymoon during COVID require. The Bush & Beach honeymoon she planned for us was fantastic. Every detail from the moment we go off our plane in Johannesburg to the moment we left was outlined and executed wonderfully. Every step in our journey was timed very well, and made us feel very comfortable experiencing countries we had never been to before. I cannot recommend Tammy with Pembury Tours enough!Posted on Google
Joyce Chen1881 days agoIf I could give Kerry at Pembury Tours ten stars, I would. I don't know if I will ever be able to fully express how grateful I am to Kerry and her team and just how much we appreciate everything they've done for us. Kerry has become more than a tour agent- I think she'll be a lifelong friend! My husband and I had been planning our South African and Zambian safari for our honeymoon and we were originally supposed to travel June 2020. Our itinerary was Cape Town, South African Bush Safari (Umkumbe Safari Lodge), Chimp Eden (Nut Grove Manor) and Victoria Falls (Waterfront Lodge). Due to COVID, we had to postpone our trip and pushed it back to June 2022. Throughout the entire planning process, Kerry was not only extremely responsive and helpful, but she was truly on our side and had our best interests at heart. She took the time to answer all of my questions (even all of the long and rambling and repetitive ones that I would think of in the middle of the night and shoot her an email) and reassured me that our trip would still be just as great regardless of having to reschedule. She scoured every possible option in terms of what was available within our price points, what made the most sense logistically, what would give us the best experience, and made the entire planning process smooth, easy and feel like it was a collaboration between our vision and her planning. I pride myself on my traveling and itinerary making skills, but Kerry truly goes above and beyond and her attention to detail and thoroughness is on a completely different level. Especially with all of the new and ever-changing restrictions due to Covid, she laid out everything so nicely for us so that our travel was seamless. Even when we had a false-positive scare while we were in South Africa, Kerry was immediately on the phone figuring things out so we truly did not have to worry at all and just got to relax and enjoy ourselves. One of the biggest hurdles we experienced throughout this entire process was because of United Airlines (the worst). We had initially rescheduled our trip from June 2020 to June 2021. When we arrived at the airport to check in to our flights because we weren't able to online due to having to show a negative PCR test, United apparently had outdated travel requirements for South Africa and would not let us board. We exhausted all of our options at the airport to try to get them to let us go since we KNEW Kerry had provided us with the CORRECT information. However, we left the airport frustrated and angry and in tears, feeling like our entire trip and years of planning had just gone down the drain. When I arrived home, I contacted Kerry immediately and she worked tirelessly the next few days with her director who then got the South African tourism departments involved and got everything rebooked for us to go a few weeks later. I have traveled extensively my entire life and never had I felt so defeated. But Kerry would not give up and I absolutely credit her for getting us through this. It is now three weeks after we've returned from our trip and Kerry is STILL working on getting us a refund from a flight that had to be rebooked because of this. She won't let these awful airlines get away with cheating their paying customers anymore than they are already able to. Her ability to respond quickly, efficiently, and cost-effectively to issues that come up unexpectedly is unmatched. In addition, all of the accommodations, tours, and excursions Kerry planned were also absolutely stunning. This was a trip of a lifetime that my husband and I will NEVER forget. We truly could not have imagined a more gorgeous first trip to Africa and we will absolutely be back and be using Pembury Tours for all of our African travel needs in the future. I know I'm forgetting so much and will never be able to thank Kerry enough for everything she's done for us, but I hope this review helps encourage more travelers to use Pembury Tours and ask for the incredible Kerry! We love you! <3
Owner's reply
Thanks for your details and glowing feedback Joyce. I remember getting a phone call from Kerry telling me that you had been denied boarding in the US due to out-dated information that United Airlines were working on. We moved mountains on this side and eventually were dealing with government as well as the highest tourism authorities in the country in order to try and resove the issue. Covid really did affect many of us in tourism and what has been amazing is how our industry has pulled together and worked to ensure that visitors to southern and east Africa suffered as little disruption as possible. At Pembury, over the years we have built up this corporate culture that genuinely aims to exceed expectations and I am extremely proud of how the Pembury team dealt with Covid and how they bent over backwards to ensure that our clients were looked after. Kerry has been a key part of the Pembury team for ages. Our business relies entirely on word-of-mouth referrals and guest reviews. We cannot thank you enough for taking the time to write such a detailed account of your experiences with Pembury. We wish you well and hope to see you again some time in the future - Africa is a big place and you only touched a small part of it :-)Posted on Google
Beverly Barr1947 days agoAnya Visser planned an unforgettable 2.5 week trip for our first-time visit to South Africa in 2019. Her knowledge and choices were exactly to our liking. We spent three nights at Phinda Forest Lodge and had amazing encounters with cheetah, lions, rhino, elephant, hippo's, monkeys, giraffe, zebra and many more on our safari drives.....thanks to our wonderful guides, Damen and Musi. Our drive on the Garden Route offered spectacular scenery and tours of the Cape Winelands and Cape Town were exceptional with Granwell of Paradise tours as our guide. We did not want to leave and found all suggestions to be perfect and HIGHLY recommend Pembury and Anya for a South African adventure.Posted on Google
Donna Clemmens1947 days agoReview: Anya at Pembury planned our April 2019 trip nine months in advance providing many options and variations. The trip was unforgetable. Every step of the way was planned to the nth degree leading to seamless execution at each stage. Accommodation, car rental, tour guides, golf booking and last minute adjustments were laid out in detail. On arrival at each stop, the accommodations were fantastic, the reception by everyone meeting us friendly, courteous and beyond helpful! Last minute adjustments were taken care of without stress or any hick-ups. And the things we saw, the places we went and the experiences we had, made for the trip of a lifetime. Kudos to Damen at Phinda Game Preserve and Gramwell our tour guide around Cape Town who Pembury set us up with and who went out of their way to make the experiences with them particularly unforgetable. Highest recommendations for Anya Visser and Pembury ToursPosted on Google
Sue Bright1948 days agoWe had a fabulous experience with this company. We dealt with Anya, who was fantastic throughout the whole experience, helping us with planning and thoughtfully giving us the things we wanted to see and also things she thought we ought to see (and she was right!). The whole tour was more than we thought could have hoped for and Anya was always on the other end of the phone. Special touches were arranged for my husbands birthday which was an unexpected surprise. We enjoyed dealing with Pembury Tours and are currently organising our next trip with Anya to undertake as soon as we are allowed to travel. Fab company.Posted on Google
Linda Moriarty1949 days agoAnya arranged a once in a lifetime experience for my daughter and me in South Africa. The Safari experience was unforgettable. Our personal guide in the Cape Town area was fantastic. We want to go back and we will use Pembury tours again. I highly recommend them.Posted on Google
Jadyn Kuah1949 days agoWe found Pembury Tours online from all the great reviews. Heidi from Pembury Tours was efficient, responsive, honest and priced fairly. We arrived Cape Town with a welcome package detailing the tours, the flights, the pick up times, maps, even a glossary of the animals that we would see! We did a private tour for our family of six. We started off with 5 nights in Cape Town, staying at the beautiful Table Bay Hotel. Heidi arranged for private tours for us (wine tour, city tour, Whale watching etc). We then flew to Kruger National Park, staying at 2 different lodges (Naledi and Arathusa- both excellent) for different safari experiences (seeing different animals with different landscapes). We then flew to Victoria Falls for 3 more nights. We did an amazing dinner cruise on the Zambezi River, walked the trail along the Falls and crossed the border for a day tour at Chobe National Park. Heidi arranged the tours, the domestic flights, the hotels and all the very prompt transfers. Everything was meticulous. We would highly recommend Heidi and Pembury Tours! They were absolutely fantastic!+3Posted on Google
Anna Acidera1951 days agoReview of tour in Sept -Oct 2019, originally posted in Tripadvisor in October 2019 I reached out to Pembury Tours more than a year ago because of the great reviews in Safari bookings. It truly didn’t disappoint me and my 7 friends who wanted to celebrate our 50th birthday in Africa. Shout out to Anya who did an excellent job in creating our itinerary based on our budget, activities we wanted to do and things we wanted to see. We chose Cape Town, Sabi Sands, Vic Falls and Chobe to celebrate our milestone. Anya was prompt to reply to our emails and was very detailed on the description of this tour. We just returned from our trip 2 weeks trip and all of us think this is an EPIC journey that is difficult to top. This trip truly exceeded our expectations. All the accommodations were excellent. Food in these lodges were delicious. We stayed at Winchester Mansions in Cape Town, Idube game reserve in Sabi Sands, Nutgrove Manor in White river , Ilala Lodge in Victoria Falls and Cresta Mowana in Chobe. All the tour guides were very knowledgeable and accommodating to all our requests. We are truly happy and satisfied with this trip and we would like to thank Anya for making our 50th birthday celebration a very memorable one. We look forward to more trips with Pembury Tours in the futurePosted on Google
Alex1951 days agoIt was our first family trip to South Africa and we were looking for a customized and exciting itinerary. Anya Visser from Pembury Tours worked diligently and professionally to arrange such a unique travel experience. She's a smart, flexible and efficient consultant that provided good advices and services. She planned all the trip perfectly, with effective transfer service, perfect timing, complete travel documents, and all those little extras that make your trip easier and more enjoyable. We stayed 4 days at andBeyond Ngala safari Lodge, a luxury private game lodge with suite-bungalows, located in the Timbavati nature reserve and 3 days at Arathusa Safari Lodge in Sabi Sands game reserve, one of the best game viewing destination (leopard on hunt, wild animals walking next to your room). In both reserves, we saw many lions, leopards, hyenas, wild dogs, elephants, crocodile, rhino, hippo, giraffe, zebras, monkeys, eagles and myriad of colored birds, and of course thousands of impala… It was an absolutely fantastic and memorable experience. Lastly, we left the Greater Kruger National Park for Cape Town. We stayed three nights at the Commodore, a luxury well located hotel. Michael, our qualified and friendly tour guide, drove us in his comfortable car around the Cape peninsula: Boulder’s Beach, Cape Point, Cape of Good Will, Kirstenbosch and the Constantia Winelands. We highly recommend Anya from Pembury tours. Everything was perfect, with zero bad surprise.Posted on Google
Lauren Savage1952 days agoI do a great deal of travel research and typically book my own vacations. Africa was a bit daunting and having Pembury Tours local in South Africa was super helpful. Heidi was great to work with - she was professional, prompt and flexible with my feedback and changes at all times. I had plenty of options presented for locations, lodgings and tours. Heidi worked with me seamlessly to ensure me and my family maximized our time in Africa. The tour guides were super and the transfers were so helpful. The driver that Pembury arranged for us to get to Johannesburg airport stayed with us until we were safely into security - so helpful. I would not hesitate in referring friends or family to Pembury and Heidi.Posted on Google
Danielle Kirei1952 days agoEven with the time difference (I'm from the USA) Heidi responded in a timely manner to all of our emails. Each accommodation Heidi chose for us blew our mind in how great the service was, not to mention beautiful! We had many transfers for all of the difference locations we visited, everything went to smoothly and was right on time. I cannot say enough good things about Heidi and this booking company. Would definitely use them again and recommend to friends.Posted on Google
annie hill1956 days agoMy husband, son and I traveled to Africa for 3 weeks in June, 2019, and Pembury Tours handled all of the arrangements. Having traveled extensively, we assumed that at some point, something would inevitably go wrong, especially as we were traveling through 4 different countries, with numerous flights, transfers, hotels, tours, etc... To our amazement, everything was absolutely perfect. Everyone was on-time, our tour guides were so generous with their time, educating us not only on the wildlife, but the vegetation, geology, the entire formation of the continent, and in Johannesburg, the history of the nation and the various cultures (we highly recommend the Johannesburg tour, it’s absolutely fascinating and doesn’t get the attention it deserves.) Heidi was our Pembury travel coordinator, and we are so grateful for all of the wonderful people we met on our journey. We credit the fact that Heidi had an in-depth knowledge of all the on-the-ground realities of how to get things done as well as the opportunity to cultivate relationships across the continent. I had researched various travel companies before finding Pembury Tours. I got a quote from a London based agency that was significantly more expensive than Pembury and offered far fewer services. I stumbled across Pembury because of their stellar reviews, and the London based company had too many negative reviews (missed transfers, lost bookings, etc...) I highly recommend using a tour company that is based in Africa, because there’s no substitute for the knowledge and relationships that a local company has access to. We were so impressed with Pembury that we hope to return again, and we enthusiastically recommend the professionalism of Pembury Tours. Absolutely stellar.Posted on Google
Kyle Horner1958 days agoWe began planning a year ahead of our trip and Heidi with Pembury tours was truly exceptional. She helped us plan what we wanted to see (and even things we didn't even know we wanted to see). She helped flex the trip to fit our plans as well as our budget. The trip went off without a hitch and it was our smoothest international trip ever. The transports were on time and we felt pampered on the whole trip. We also felt safe from start to finish. Midway into our trip, Heidi even sent me a PDF with our South African Airways boarding passes, so I could print them off at the hotel which really made the airport experience much less stressful. We have traveled extensively all over the world both on our own and with tour groups and Heidi and Pembury Tours was outstanding (the best). We can recommend them without reservations.Posted on Google
Vanessa Ogilvie1958 days agoWhat more can I say but thank you, thank you, thank you.......we had the most memorable trip to South Africa with our friends from Houston Texas. This trip would not have been possible had it not been for Heidi Bedford who worked tirelessly at putting together an incredible itinerary for us. Heidi was always quick to respond to any questions or concerns and was contactable at the drop of a hat during our visit to South Africa, always having our best interest at heart. The welcome bags and comprehensive itineraries were phenomenal with loads of additional information on the areas and sites we would be visiting or attractions we would be seeing, these made for good keep sakes. Our friends from Houston Texas were in awe of all the beauty this country has and absolutely loved being on Safari. From the beauty of Cape Town to the untouched nature of the wild and seeing the big 5 and so much more, was wonderful. We were spoilt with all the awesome sightings of theses incredible animals in their natural habitat. The whole trip was planned to perfection with just the right amount of everything. All the tour guides did a fantastic job and everyone was impressed with their knowledge and friendliness and their efforts to go above and beyond to make our experience a lasting one. Thanks for everything you did to make this possible Heidi Thanks so much! Heidi+2Posted on Google
Karina Barnard2641 days agoWe have recently returned from a truly sensational holiday in South Africa, Zimbabwe and Botswana. The package was put together by Gail at Pembury Tours and she was efficient, accommodating and had a wealth of information and choice to offer us from the very first contact through a general enquiry to the website. We didn't want to be on a big tour, nor even a small group of 12 tour, but wanted to construct a personalised tour with our own dates and choice of accomodation and locations. We explained to Gail that we also needed WiFi so my husband could be in contact for work purposes. This didn't seem to phase anything we did, as we went to remote places without a hitch. We normally organise everything ourselves, but Gail made it all so easy and there was never a problem with transfers and connections. I would recommend Pembury Tours to anyone, fantastic service, well done!Posted on Google
Karin Jensen2690 days agoMy husband and I returned for our first safari 2 weeks ago and still have the sparkle in your eye you only get from new experiences. We worked with Kerry at Pembury and were very impressed with the level of service and detail that went into the planning. We spent 7 days in Botswana and 2 days in Zimbabwe at Victoria Falls. Kerry asked us what we wanted to see and what our usual travel style was and catered the experience for us. She gave us options for activities and lodging, offering her opinions but leaving the decisions up to us. She communicated promptly throughout the process, making us feel comfortable with the process. We are usually a "plan everything ourselves" type, so this was different to give the control over to her, but we could not have been more pleased. The accommodations were fantastic, the wildlife viewing was more than we imagined, and the break from technology was perfect. We were very, very pleased with our holiday and would recommend Pembury and Kerry specifically to anyone!!Posted on Google
brian keller2998 days agoOn our last day of an expertly arranged tour by Tammy of Pembury . Great service . Please see safari bookings for our more in-depth review. Feel confident to book with them!Posted on Google
Damian Giulietti3013 days agoThe team at Pembury Tours put together an amazing holiday package for my family and I. They were prompt, efficient and managed to stay within budget whilst also suggesting so many wonderful activities for us to do along the way. If you're visiting Southern Africa, i would recommend you give them a call!Load more
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