Obviously, Pembury Tours and you, the client, will act in good faith regarding your holiday arrangements. But sometimes things might happen that are entirely outside of either of our control. It is important that our clients understand the conditions associated with making a booking with Pembury.
This page summarises, in plain English, the most important aspects of the booking process and our booking conditions (at the bottom of this page, you can view our full Terms and Conditions as drawn up by the lawyers).
The Booking Process
- Once you contact us, and we know what you want, we will tailor-make an itinerary for you and will send you a quotation, which includes a full description of your proposed trip. You can expect a few exchanges of correspondence (e-mails & phone calls) with your tour consultant whilst she is busy preparing your quotation. We encourage our clients to work with our consultants during this process so that we can be sure that our quote will be pretty spot on in terms of what you are looking for.
- Once you indicate that you are happy with our proposal, we book and confirm all the accommodation and service providers in your proposed itinerary. You have 7 days in which to pay a 20% non-refundable deposit (if we are also booking air travel for you, we will require 100% of the air portion). We will then pay over the deposits required by the various hotels and safari lodges we have booked for you in order to confirm these bookings.
- The balance of your tour price is due 61 days before your arrival in Africa.
- Once we have pre-paid all the accommodation and service providers, we prepare your travel documents for you. Your confirmation vouchers will be sent to you electronically and a welcome pack of printed travel information, maps & directions will be handed to you upon your arrival in Africa. Prior to your departure to Africa, your tour consultant will continue to liaise with you and will be available to answer any questions you might have.
- During your time in Africa, we are available 24 hours a day to assist you should any unforeseen issues or complications arise. Our 24-hour number will be given to you when we send you your confirmation vouchers.
IT’S OFFICIAL! WE ARE NO. 1
WHY PEMBURY
- Best Price Guarantee
- Professionalism
- Financial Protection
- Tailor-made Tours
Meet the Team
+27 87 353 7873
[email protected]
I am one of the owners of Pembury Tours and set up the company in 1996 with my husband shortly after our return from a 6-year stay in the United Kingdom, during which time I worked in London and also did a Master’s Degree in Linguistics at Cambridge University.
My principal function at Pembury Tours is ensuring that we maintain a consistently high standard of work. This means I work very closely with my tour consultants as well as my administration staff. I do manage to spend about half my time tour consulting; however, something that I really enjoy! I love the challenge of compiling an itinerary for clients that meets all the criteria they have given me. My love of wildlife means that I especially enjoy working on safari itineraries, but I also like drawing up itineraries that include a “bit of everything” for first-time visitors – Cape Town, beaches, game viewing, African culture and historical insight. As a mother of young adults, I know the importance of looking for more adventurous activities that will keep them entertained and ensure a great family holiday. I am extremely well-travelled and particularly enjoy using my knowledge of travel to put together complex itineraries for discerning travellers.
My favourite safari is definitely the Okavango Delta in Botswana. It truly is one of Africa’s last wildernesses. And my favourite safari memory? It has to be my first time on a mokoro dugout canoe. The slow pace, the utter silence other than the gurgling of water under the canoe and the swish-splash of the guide’s pole, a giant Saddle-billed Stork taking off literally right over my head, the tiny brightly coloured Painted Reed Frog clinging to a papyrus reed, the fat carpenter bee collecting pollen from a water lily, the evocative call of the Fish Eagle, and then coming around a bend to see a family of elephants crossing the stream in front of me, with a tiny little calf being helped through the water by its mother and sisters. It was magical. And made me realise that slow and quiet is just as meaningful as fast and exciting.
I am so proud that Pembury Tours is celebrating its 30th anniversary this year and even prouder of our consistent 5-star review status, something that makes us one of the top-rated tour operators in Africa. I could not pick a better team!
+27 87 353 7868
[email protected]
I first joined Pembury Tours as Personal Assistant to the MD back in November 2004, on a mornings-only basis — a role that quickly grew into a full-time position. That time gave me invaluable behind-the-scenes insight into how our tour consultants support clients every day.
After a short break in 2014, I couldn’t stay away for long and returned in 2016 as a consultant based at our offices in Port Elizabeth/Gqeberha.
I love the process of organising: researching destinations, building itineraries, and handling every detail of a client’s arrangements. But just as importantly, it’s about getting to know my clients from our very first conversation, so the holiday we create truly reflects what they’re looking for.
Alongside my administrative background, I’ve also studied tour guiding, which gave me a solid grounding in local history and key sights — knowledge I draw on regularly when planning tours. These days, I specialise in tailor-made journeys through Southern Africa & East Africa. And there’s nothing quite like hearing from clients after their trip, sharing the highlights that made it unforgettable.
My favourite African landscape? Namibia, hands down. Standing atop the burnt-orange dunes of Sossusvlei one day, then watching herds shimmer across the blinding white salt pans of Etosha the next — that contrast still gives me chills. It’s this kind of first-hand experience that shapes every itinerary I build for my clients.
+27 87 353 7872
[email protected]
My passion for travel began at a young age when I was fortunate enough to visit Mozambique at just 10 years old. That experience sparked a lifelong love for Africa and exploring the world. After leaving school, unsure of which career path to pursue, I travelled to Israel to work on a kibbutz. It was there that the travel bug truly took hold, leading me to spend the next decade living and working in various countries around the world.
With Africa always close to my heart, I returned home and began my career in the travel industry in 2005. Since then, I have had the privilege of sharing the beauty and diversity of Africa with travellers from across the globe. I joined Pembury Tours in 2016, where I continue to create unforgettable African journeys tailored to each client’s dreams and interests.
My favourite travel experiences include the breathtaking Victoria Falls, where the sheer magnitude and power of the Falls never fail to impress, and the unforgettable Kruger safari, offering incredible wildlife encounters in one of Africa’s most iconic game reserves. These destinations perfectly capture the beauty and adventure that make Southern Africa so special.
I am family-oriented, enjoy a good laugh, and genuinely love connecting with people. Combining my passion for travel with helping others experience the magic of Africa is both a joy and a privilege, and I take great pride in crafting memorable, once-in-a-lifetime holidays.
+27 87 353 7875
[email protected]
My journey with Pembury Tours began in late 2015 as an Administrative Assistant. My love for travel led me to study Tourism at school and later at college, where I knew I had found my calling. My long-term goal was to become a Tour Consultant, so supporting the consulting team and learning every aspect of the business gave me invaluable experience. I was proud to progress into the role of Tour Consultant, and it truly was a dream come true.
My passion for wildlife, nature, travel, and adventure began at a young age. Growing up, my parents regularly took me to game reserves across South Africa, where I developed a deep appreciation for our country’s incredible landscapes and wildlife. Those early experiences sparked a lifelong love for travel and exploration that continues to inspire me today.
Over the years, I have been fortunate enough to experience many of Southern and East Africa’s most iconic destinations. From road-tripping through South Africa and enjoying unforgettable safaris in the Kruger National Park, Madikwe Game Reserve, the Lower Zambezi, Serengeti, and the Ngorongoro Crater, to unwinding on the beautiful beaches of Zanzibar and exploring the United Kingdom and Croatia, every journey has strengthened my passion for the travel industry.
There is nothing more rewarding than helping clients plan their dream holiday—whether it’s a romantic getaway, a family adventure, or a once-in-a-lifetime African safari. I love getting to know each client, understanding their unique travel aspirations, and creating tailor-made experiences that exceed expectations. For me, travel is about more than just visiting a destination—it’s about creating unforgettable memories, discovering new perspectives, and experiencing the magic that makes every journey unique. Being able to share my passion and knowledge with clients and help bring their travel dreams to life is what makes this career so fulfilling.
My favourite Safari Destination: Lower Zambezi National Park, Zambia.
+27 87 353 7869
[email protected]
20+ years with Pembury Tours and counting… and I still get excited about Africa!
I started my journey in the safari world more than two decades ago, and honestly? I never fell out of love with it. If anything, the more I travel, the more I appreciate just how special this part of the world is. There’s something about being out in the bush, surrounded by nature, watching animals in their natural environment and never quite knowing what you might see around the next corner.
These days, I’m a Tour Consultant at Pembury Tours, helping clients from all over the world plan their own African adventures. I love getting to know what makes each traveller tick and then putting together an itinerary that feels like their trip, rather than simply ticking off a list of places.
Outside of work, I’m a farmer’s wife and a mom to two daughters, so life is usually a happy mix of family, farm life, school runs and trying to keep everything running smoothly! Whenever I get the chance, though, my favourite escape is heading into the bush with my family and friends. It’s where I switch off, breathe a little deeper and remember just how lucky we are to call this incredible continent home.
And if you ask me about animals, be prepared… I can probably talk your ear off! Elephants have always been my absolute favourite. There’s something about their intelligence, family bonds and sheer presence that never gets old. I could happily spend hours watching a herd simply go about their day.
After so many years in the travel industry, I’ve learnt that the best trips aren’t necessarily about seeing everything — they’re about finding the right places, having those special experiences and giving yourself time to really enjoy them.
Whether you’re planning your very first safari, returning to Africa for the fifth time, or simply dreaming about your next adventure, I’m here to help make the planning easy, personal and stress-free. My goal is to share the Africa I love with you and create a journey filled with wonderful memories, incredible wildlife and those little moments you’ll still be talking about long after you’ve arrived home.
I’d love to help you discover it for yourself.
+27 87 353 7870
[email protected]
Twenty years ago, I joined Pembury Tours as a young, single travel consultant with a passion for Africa. Since then, life has taken me on an incredible journey of its own, and I am now happily married with two wonderful children. One thing that has never changed is my love for creating unforgettable travel experiences.
There is something incredibly rewarding about playing a small part in what is often a once-in-a-lifetime journey for our guests. I enjoy getting to know each traveller, understanding what makes their dream holiday unique, and carefully crafting an itinerary that is perfectly suited to them. My goal is always to ensure every detail is thoughtfully planned so that clients can simply relax and enjoy every moment of their adventure.
For me, a safari is the highlight of any trip. No matter how many I experience, the excitement never fades. Hippos and hyenas have always been among my favourite animals to spot, and every sighting feels special. More recently, I have found myself equally captivated by the smaller wonders of the bush. One particularly special moment on a recent safari was discovering hundreds of butterflies tucked away in the trees, quietly sleeping after sunset. It was a beautiful reminder that Africa’s magic is found not only in its iconic wildlife, but also in the extraordinary details that often go unnoticed.
+27 87 353 7871
[email protected]
Travel has been a huge part of my life for as long as I can remember, and I have been incredibly fortunate to turn that passion into a career. I have been involved in the hotel and tourism industry since 1990, and have been part of the Pembury Tours family for 20 years! How awesome is that!
Over the years, I have had the opportunity to work in some wonderful hotels and lodges across South Africa and beyond, and to experience many of the incredible destinations that Africa has to offer. I have also been lucky enough to live and work in different parts of the world, which has given me a wonderful appreciation for different cultures, people and ways of life.
Having spent many years living in game reserves, my love for the African bush and wildlife is something that has never left me. Safari remains a huge passion of mine, and there is still nothing quite like being out in the bush and sharing that experience with others.
What I love most about my work is the people. Building relationships, getting to know my clients and understanding what they are looking for means I can create journeys that are not just about seeing the sights, but about experiencing Africa in a really special and personal way.
After all these years, I still feel incredibly lucky to have turned my love of travel into a career. I get to work with wonderful people, explore incredible places and, best of all, help others experience the magic of Africa.
And after all these years in tourism, I’m still not tired of safari… although I’m pretty sure the bush has become slightly more addictive over the years! My favourite safari destination? I love the bush, but Sabi Sand and the Greater Kruger area are just fantastic for safari. The incredible wildlife, landscapes and truly special safari experiences keep drawing me back. And my favourite safari memory? Watching what started as one or two elephants walking over the top of a hill and then realising the herd was more than two, and the elephants just kept coming! Before long, there were around 60 elephants making their way over and down the hill. It was one of those magical safari moments, and I could have watched it forever.
Pembury is fully bonded through SATSA. What does this mean in practice?
Pembury Tours is a member of The Southern African Tourism Services Association (SATSA). Membership of SATSA is subject to compliance to a strict set of conditions based on credibility, integrity and financial stability. One of the important aspects of Pembury’s SATSA membership is the fact that SATSA members are bonded, providing a financial guarantee of deposits held and ensuring that your holiday and investment are protected. In practice, this means that should Pembury go out of business after you have paid us, you will be refunded in full via SATSA.
Pembury Tours has been a member of SATSA since 1997 and our membership number is 868. Please feel free to verify our standing with SATSA by contacting them directly.
E-mail: [email protected]
Tel: +27-11-886 9996
Additional financial security to your booking
There is a risk, small as it is, that a property that is part of your itinerary suffers a disaster (insolvency, being destroyed by fire etc) prior to your arrival in Africa but after you have paid for your vacation. This could happen in one of two ways:
- After you have paid us but before we have pre-paid the property – in this case, we will accommodate you in a property of a similar or better standard. If there are no such properties available, or you are unhappy with the alternative property, we will refund you the portion of your itinerary that relates to the property in question.
- After you have paid us and after we have pre-paid the property – since opening in 1996, this scenario has never occurred so we are dealing with a very small likelihood scenario here. If, however, we find ourselves in this situation, then out of our own funds/reserves, Pembury will accommodate you in a property of a similar or better standard. If there are no such properties available, then from our own funds/reserves, we will refund the portion of your itinerary that relates to the property in question. Pembury is a well-capitalised business and is in a position to give this undertaking – to our knowledge, we are the only specialist Africa tour operator giving this undertaking.
What cancellation or postponement charges apply? (For bookings made from April 2020)
Should you not travel, or have to cut short your trip, for any reason then the following cancellation charges apply:
Postponements or cancellations made 61 days or more before arrival:
- Postponements: the full value of all payments you have made will be credited towards a future vacation with us
- Cancellations: your 20% tour deposit will be retained as a cancellation fee
Postponements or cancellations made 60 days or less before arrival:
- Charges on this portion could vary from 0% and 100%. We will make every effort to refund this portion to you but this will be dependent on the terms and conditions that we have with the properties and service providers in question. As a general rule, the more time between the cancellation or postponement and the intended arrival date, the more likely we will be able to secure a refund for you. Our undertaking is that we will refund you with whatever refunds we secure from properties and service providers.
What about travel insurance?
Whilst we believe that our terms and conditions are the most generous in the industry, we recommend you take out travel insurance to cover yourself against cancellation fees that are outside of your control. No one books a dream holiday intending to have to cancel, but “stuff happens”! People have to cancel their holiday plans for various, unforeseen reasons – airlines might stop flying, sudden illness/death in the family etc.
We suggest you take out travel insurance with a reputable company in your country of residence. Lessons learnt during the COVID-19 saga is that standard travel insurance does not cover extreme events like what resulted from the Coronavirus – one needs to select a travel insurance policy that covers you for not travelling for “ANY REASON”
Our Destinations
Cape Town (4 Tours)
Kruger National Park (3 Tours)
Victoria Falls, Zambia (1 Tour)
Okavango Delta (2 Tours)
Cape Winelands (2 Tours)
Namibia (1 Tour)
Zambia (2 Tours)
Indian Ocean Islands (2 Tours)
Experiences
What does your dream trip to Africa entail?
I’d like to go on adventure in Africa.
With its idyllic climate and outdoor lifestyle, Africa’s people are naturally drawn to adventure sports and are waiting to share the fun with you.
I’d like to discover Africa’s history
Southern and East Africa has a recorded history dating back to the 15th Century, but its unrecorded history can be dated back to 4 million years ago! So there is something in Africa for anyone interested in history
I’d like to have a beach holiday in Africa.
There is nothing more relaxing than spending lazy days on the beach, feeling the sun gently warm your skin and listening to the rhythmic sound of the waves. A beach holiday soothes the body and mind like no other and it is no wonder that most people see a beach holiday was their most desired type of holiday.
I’d like to sample gourmet cuisine.
Good food is often the highlight of a holiday – but for some it is the whole point! If you enjoy discovering a new destination through your tastebuds, then Africa and the Indian Ocean Islands have some culinary treats waiting for you.
I’d like to go gorilla trekking.
The Mountain Gorilla is an endangered species with an estimated number in 2010 of 790. Thanks to the work of zoologist Dian Fossey and the success of the movie “Gorillas in the Mist”, their plight has caught the imagination of the world.
I’d like to take my family on holiday to Africa.
Africa is one of the most exotic places on the planet and many parents want to expose their children to this wondrous continent and broaden their world view.
I’d like to play on Africa’s finest golf courses.
Africa and the some of the Indian Ocean Islands are a golfer’s paradise, boasting some of the world’s finest courses, designed by top international players and set against spectacular natural beauty.
I’d like to go on honeymoon in Africa.
There are few destinations more exotic and romantic than Africa, so it is the perfect honeymoon destination. A honeymoon in Africa is unique, memorable and a wonderful way to start life as a married couple.
I’d like to take a luxury rail journey through Africa.
There can be few methods of travel more nostalgic, more romantic or more elegant than a classic train journey. This is rail travel in the grand old tradition.
I’d like to see the Wildebeest Migration.
The extraordinary annual Great Migration of wildebeest and other grazing herbivores across the Serengeti-Mara ecosystem of Tanzania and Kenya is one of the greatest wildlife spectacles.
I’d like to go on safari.
Africa is synonymous with safaris and the mere word “Africa” immediately conjures up images of great herds of animals moving across the African plains.
I’d like to sample Africa’s finest wines.
With a proud history dating back to 1659 and recent access to international markets, South African wines are once again winning awards across the world. An added bonus is that wine is produced in the one of the most scenic parts of the country