3 nights Victoria Falls | 1 night Hazyview | 3 nights Sabi Sand | 2 nights Timbavati | 2 nights Cape Town
We went to Victoria Falls, Kruger, Cape Town and the Garden Route on this customized trip. Gail efficiently and enthusiastically helped us plan this trip to suit our needs. Sometimes we stayed at 4* resorts and other times we decided to splurge 5*. ( Can’t say enough about Tanda Tula at Timbavati). This required a lot of back and forth planning and Gail was always on top of it and happy to help us create the trip of our lives as it pertained to our desires and tastes. All of the resorts we stayed at were incredible and the transfers were well organized and punctual.
One advantage to booking with Gail, that I did not anticipate, was her help when I broke my ankle at Victoria Falls! We were fortunately booked to fly to Nelspruit, ZA that day (surgery in Zambia – not an option!). Gail got us a personal transfer to the airport and found the best trauma hospital in Nelspruit and directions to get there when we arrived. We would have been lost without her! We ended up having to rearrange the trip a bit because I ended up needing surgery and was in the hospital for 3 nights. She was able to rearrange our stay at Tanda Tula for longer so I could go on safari drives where we got see the Big 5 and much more.
Afterwards, when we were in Cape Town and the Garden Route she was able to find us hotels that had wheel chairs – which was necessary for us at that point because I couldn’t put weight on the injured ankle. We had originally planned to just book B&B’s on the Garden Route on our own as we went so it was above and beyond for Gail to help us out there. She also called the airlines when we had to fly ( some of the flights that I booked) to let them know we needed help getting on and off the plane ( small planes with steps). And to top it off – when we started the last leg of the trip at Port Elizabeth airport to head back home – Gail surprised us by bringing us a wheel chair in person when we drove in to return the car rental! That was awesome! It was so nice to meet her and she is as warm in person as she is in e-mails and over the phone.
The original trip that we planned with Gail was fantastic. On top of that, even though I’m sure that no one plans to break an ankle on a trip, just know that you will get help from Pembury Tours if something unexpected does happen. Without Gail, we truly wouldn’t have been able to salvage our trip.