We know that this is the best game drive you can hope for now, but we at Pembury do believe that things will change and that you will be able to travel again. We are here to give you comfort that you can plan for your holiday to Africa safe in the knowledge that our flexibility promise & Pembury’s financial security gives you all the protection that you need.
Planning now for travel post Covid-19
Things in the world are uncertain now, but we want you to know that with Pembury you can book your post Covid-19 travel in confidence. Our promise to you is that you can change your travel plans with all the flexibility you need. We have been around for a while. Established in 1996, we have lived through events like 9/11, the volcanic ash cloud, middle eastern wars, Ebola, SARS and now, the Corona Virus. Not only are we experienced in dealing with situations like these but our consultants have been with us for ages and they, too, are experienced in dealing with unplanned situations. Financially we are a conservative business with sufficient reserves to carry us for a number of years if need be. We have the means to ensure that our consultants will be with Pembury till way after this crisis is over.
1. The Pembury Flexibility Promise
Until further notice, all travel bookings made with us from 1 April 2020 are done on the following basis:
- 5% deposit to secure your booking
- Balance payable 40 days prior to arrival
Postponements and Cancellations:
If, for ANY reason you decide to, or are forced to, postpone or cancel your vacation, the following policy will apply:
Postponements up to 14 days before arrival: the full value of all payments received will be credited towards a future trip *
Cancellations up to 14 days before arrival: 95% of all payments received will be refunded to you *
*Where airlines allow postponements but not a refund, we will have to pass on airline charges where they are applied.
2. The Pembury Financial Promise
- All monies you pay for your vacation go straight into a special Trust account which is administered by an independent firm of Chartered Accountants.
- We pre-pay all costs associated with your vacation out of our own reserves prior to your arrival in Africa.
- The funds that you paid are only released to us 13 days prior to your arrival.
These measures are there because we understand, especially at this time of uncertainty, that you need to have 100% comfort that your funds are safe.